Re: Cannot log into webmail, wrong username and password, error code

[PA Bear [MS MVP]]

Many other Comcast subscribers have reported the same problem & errors
today.

The error suggests that the problem may be on Comcast's end (Server
Response: '-ERR internal server error').

That being said...

Disable email scanning by your anti-virus application. It provides no
additional protection, it may be causing the problem, and even Symantec says
it's not necessary:

<QP>
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
</QP>
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106

Why you don't need your anti-virus to scan your email
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If still no joy, access the account via webmail (i.e., SmartZone) until
Comcast addresses the problem.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

mandalyn25 wrote:
> Account: 'mail.comcast.net', Server: 'mail.comcast.net', Protocol: POP3,
> Server Response: '-ERR only valid after entering TLS mode', Port: 110,
> Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92
>
> I was able to receive my messages last night, now I am unable to. Webmail
> asks me for a username and password, (i have comcast, username and
> passwords
> are the same). But it will not let me log in...help please

[hsv]

"mandalyn25" <manda...@discussions.microsoft.com> wrote in message
news:ED47DC78-26AC-4AE6...@microsoft.com...

> Account: 'mail.comcast.net', Server: 'mail.comcast.net', Protocol: POP3,
> Server Response: '-ERR only valid after entering TLS mode', Port: 110,
> Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92
>
> I was able to receive my messages last night, now I am unable to. Webmail
> asks me for a username and password, (i have comcast, username and
> passwords
> are the same). But it will not let me log in...help please

I'm having the same issue now....
Helen

[Gary VanderMolen]

That's a very strange error message, one that I have not seen before.
I think there is server trouble, call Comcast tech support

--
Gary VanderMolen, MS-MVP (Mail)

[Gary VanderMolen]

Jess79, we can't tell if your issue is the same or different without seeing the error
message. When you get that prompt for username/password, click Cancel.
Then right-click on your error message, copy, then paste it into a reply here.

--
Gary VanderMolen, MS-MVP (Mail)

"Jess79" <Jes...@discussions.microsoft.com> wrote in message news:E94DA794-0467-42E7...@microsoft.com...
>I am having the same problem. I was able to check my mail this morning and
> now I can't. I am lookin for any suggestions, I also keep putting my correct
> name and password in.

[Gary VanderMolen]

Which antivirus are you running? Some of them are not fully compatible
with Windows Mail.

--
Gary VanderMolen, MS-MVP (Mail)

"mporcella" <mpor...@discussions.microsoft.com> wrote in message news:C10970D0-98FF-43F8...@microsoft.com...
>I am having the same problem for 24 hours now here is my error message

>
> Account: 'mail.comcast.net ', Server: 'mail.comcast.net', Protocol: POP3,

> Server Response: '-ERR invalid username/password', Port: 110, Secure(SSL):

[Shep]

I've suddenly been asked for user name/password for windows mail and have
been unable to log on. This is my error message:
Account: 'mail.peoplepc.co.uk', Server: 'mail.peoplepc.co.uk', Protocol:
POP3, Server Response: '-ERR Login failed.', Port: 110, Secure(SSL): No,

Server Error: 0x800CCC90, Error Number: 0x800CCC92

I have disabled e-mail antivirus with avg and uninstalled Norton security
scanning. I've also deleted my e-mail account restarted my computer and
opened a new e-mail account with no luck.
please can you help, I have no idea what to do next

[Gordon]

"Shep" <Sh...@discussions.microsoft.com> wrote in message
news:08A127BE-F78F-42A0...@microsoft.com...

> I've suddenly been asked for user name/password for windows mail and have
> been unable to log on. This is my error message:
> Account: 'mail.peoplepc.co.uk', Server: 'mail.peoplepc.co.uk', Protocol:
> POP3, Server Response: '-ERR Login failed.', Port: 110, Secure(SSL): No,
> Server Error: 0x800CCC90, Error Number: 0x800CCC92
> I have disabled e-mail antivirus with avg and uninstalled Norton security
> scanning. I've also deleted my e-mail account restarted my computer and
> opened a new e-mail account with no luck.
> please can you help, I have no idea what to do next
>

Well firstly, start a new thread, as this is a different problem to the
posts you have piggy-backed onto.
You need to be aware that this is NOT a chat room, it's a news group, and
operates on one thread per problem.

--
Asking a question?
Please tell us the version of the application you are asking about,
your OS, Service Pack level
and the FULL contents of any error message(s)

[Gary VanderMolen]

You switched from AVG to Norton? That's like jumping from the frying
pan into the fire...
Norton security products are among the top three troublemakers
for Windows Mail. First, be sure to disable its email scanning, for the
reason explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

Disabling the Norton program is often insufficient. Do a trial uninstall,
followed by using their debris removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Instead of uninstalling your antivirus, another option is to upgrade to
Windows Live Mail, which is more resistant to the adverse effects of overly
intrusive antivirus products: http://download.live.com/wlmail

--
Gary VanderMolen, MS-MVP (Mail)

"Shep" <Sh...@discussions.microsoft.com> wrote in message news:08A127BE-F78F-42A0...@microsoft.com...