Exchange 2007 Management Console Error
Waggers
Can anyone help me with the following error I'm getting when I attempt to
access anything in the Exchange Management Console? I'm running SBS2008
Standard.
Active Directory server SERVER.domain.local is not available. Error
message. A local error occurred. It was running command
'get-ActiveSyncMailboxPolicy'
Many thanks
Waggers
Robbin Meng [MSFT]
Hello Waggers,
Thanks for your post.
Based on experience, this issue may occur if the Windows profile of your
user account is corrupted to open the console. Have you tried logon with
another different user or trying Administrator?
To resolve this problem, use another domain user account to try to open the
Exchange Management Console. This account must have administrative
credentials for the Exchange server. If the Exchange Management Console can
be opened successfully, follow these steps to rebuild the questionable
Windows user profile:
1. Use a new account to log on to the computer on which the corrupted
profile resides.
2. In My Computer, locate the "Documents and Settings\user profile" folder.
Note user profile is the name of the corrupted user profile.
3. Back up all the content in this folder to a safe location.
4. Delete this folder.
5. Log off the computer.
6. Log back on to the computer by using the account that had the corrupted
profile. The Windows profile for the user account is re-created.
If this problem occurs when you are logged on as an administrator, follow
these steps:
1. Click Start, click Run, type control keymgr.dll, and the click OK.
2. Click Back up, and then follow the instructions to save the current
entries.
3. Delete any entry that matches the names of the Exchange servers and
domain controllers in your organization. Typically, you want to clear all
entries.
4. Try to open the Exchange Management Console.
More Information:
You cannot open the Exchange Management Console in Exchange Server 2007
http://support.microsoft.com/kb/945604/en-us
You cannot see the Mailbox role in the Exchange Management Console after
certain updates are automatically installed
http://support.microsoft.com/kb/948908/en-us
Please have a try. Hope this helps.
Best regards,
Robbin Meng(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
Waggers
Deleting and re-creating the profile worked.
Waggers
""Robbin Meng [MSFT]"" <v-ro...@online.microsoft.com> wrote in message
news:GIZh6fBk...@TK2MSFTNGHUB02.phx.gbl...
Robbin Meng [MSFT]
Hi Waggers,
Glad to know the information was helpful.
Considering the issue had been resolved, to help other people from our
experience, I would like to make a summary here. If you have any further
concerns with this issue, feel free to let me know.
Problem Description:
===================
When attempting to access anything in the Exchange Management Console,
received error message " Active Directory server SERVER.domain.local is not
available. "
Cause:
===================
Windows profile of user account is corrupted to open the console.
Resolution:
===================
rebuild the questionable Windows user profile
Here are some SBS 2008 server articles just for your reference:
Introducing the Windows Small Business Server 2008 Best Practices Analyzer
http://technet.microsoft.com/en-us/library/dd145275.aspx
Windows Small Business Server 2008 Best Practices Analyzer
http://www.microsoft.com/downloads/details.aspx?familyid=86a1aa32-9814-484e-
bd43-3e42aec7f731&displaylang=en&tm
Downloadable documentation for Windows Small Business Server 2008
http://technet.microsoft.com/en-us/library/cc707659.aspx
Windows Small Business Server 2008 Technical FAQ
http://technet.microsoft.com/en-us/sbs/cc817589.aspx
Again, thank you for posting in the SBS newsgroups. Please feel free to
contact us again in the future.
Have a nice day!
Sincerely,
Robbin Meng
Microsoft Online Newsgroup Support