Problem with connect computer wizard
jwa...@gmail.com
I am trying to set up a new XP Pro client on our SBS network. When I
try to envoke the connect computer wizard from Internet explorer, a
dialog box appears requesting user name and password. When I input the
Admin name and password IE then advised that the page cannot be found.
If I try running the connect computer wizard on any PC alredy
configured on the network I get the same result. Is it possible that I
need to configure something on the sbs. It used to work fine.
JW
![Jenny wu [MSFT]'s profile photo](https://lh3.googleusercontent.com/a/default-user=s40-c)
Jenny wu [MSFT]
Thanks for using the SBS newsgroup.
From your description, I understand the issue to be: you received error
message" the page can not be displayed" when try to join computers to
domain using connectcomputer wizard. If I am off base, please don't
hesitate to let me know.
Please verify the following settings to see if the issue can be resolved:
I. Please double check DNS and Gateway settings:
1. Leave the Default Gateway of the internal NIC blank of the server box.
2. Configure the internal client computer's NIC and the internal NIC of the
server box to use the internal DNS Service (the internal NIC IP) as the DNS
Server. And there is only the DNS server be configured on client computers.
II. Please ensure enable NetBIOS over TCP/IP on client computers, please
check the settings.
1. Right-click My Network Places, and then click Properties.
2. Right-click the external network adapter''s Local Area Connection icon,
and then click Properties.
3. Click Internet Protocl (TCP/IP), and then click Properties.
4. Click Advanced.
5. Click the WINS tab.
6. Click "Enable NetBIOS over TCP/IP".
7. Click OK, click OK, and then click OK.
III. Please check the connectcomputer site settings in IIS server:
1． Open IIS console, navigate to node Web Sites -> Default Web Site ->
Connectcomputer, right click it to open its Properties page.
2. Under Directory Security tab, click Edit under "Authentication and
access control", make sure the only "Enable anonymous access" item has been
checked.
3. Click Edit under "IP address and domain name restriction", make sure
127.0.0.1 and LAN IP addressed are granted access.
After verifying them, please restart IIS server.
Then please re-logon one client workstation to test the issue, what is the
result?
If the issue persists, please help me collect some information to isolate
the issue:
I. Can LAN client workstations access other build-in sites properly? Such
as companyweb site, RWW site?
II. What is the detail error message? Please collect some screen shots when
reproduced the issue. You can paste it in the newsgroup or mail to my
working mailbox: v-ya...@microsoft.com
III. Please perform a test in one client workstation and let me know the
result.
1. Quit one workstation from the domain. To do so, see:
Locate in Client Computers in Server Management console and choose the
computer the customer has in right panel. Click Remove from network link to
delete the computer from domain.
2. Setup the client computer by running Setup Client Computer wizard to
setup computer account.
3. Logon the client computer with Administrator permissions and join it to
"Workgroup", and reboot the computer try to join it to domain by running
http://servername/connectcomputer. And assign appropriate user accounts to
the computer.
Note: Please ensure you have added the SBS Site (http://FQDN/*) in trusted
site in IE of the laptop. You can refer to the following steps:
a. Start Internet Explorer.
b. On the Tools menu, click Internet Options.
c. On the Security tab, click Local intranet zone, and then click Sites.
d. Click Advanced.
e. In the Add this Web site to the zone box, type the ConnectComputer
server's IP address or the ConnectComputer server's FQDN, and then click
Add.
Try to test the issue, what is the result?
I appreciate your time! I am happy to be of assistance to you and look
forward to your reply!
Have a nice day!
Sincerely,
Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
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Microsoft engineers can only focus on one issue per thread. Although we
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different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
>From: "jwa...@gmail.com" <jwa...@gmail.com>
>Newsgroups: microsoft.public.windows.server.sbs
>Subject: Problem with connect computer wizard
>Date: 20 Jan 2006 09:38:52 -0800
>Organization: http://groups.google.com
>Lines: 12
>Message-ID: <1137778732....@g44g2000cwa.googlegroups.com>
>NNTP-Posting-Host: 193.120.95.220
>Mime-Version: 1.0
>Content-Type: text/plain; charset="iso-8859-1"
>X-Trace: posting.google.com 1137778737 10530 127.0.0.1 (20 Jan 2006
17:38:57 GMT)
>X-Complaints-To: groups...@google.com
>NNTP-Posting-Date: Fri, 20 Jan 2006 17:38:57 +0000 (UTC)
>User-Agent: G2/0.2
>X-HTTP-UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US;
rv:1.7.12) Gecko/20050915 Firefox/1.0.7,gzip(gfe),gzip(gfe)
>Complaints-To: groups...@google.com
>Injection-Info: g44g2000cwa.googlegroups.com; posting-host=193.120.95.220;
> posting-account=6LpbDA0AAAArQXYAUjAioeC7cy94E-Q0
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ne.de!news.glorb.com!postnews.google.com!g44g2000cwa.googlegroups.com!not-fo
r-mail
>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:238246
>X-Tomcat-NG: microsoft.public.windows.server.sbs
F-13
I'm looking at this problem too and am trying your suggestions.
> 1. Leave the Default Gateway of the internal NIC blank of the server box.
Currently blank
> 2. Configure the internal client computer's NIC and the internal NIC of the
> server box to use the internal DNS Service (the internal NIC IP) as the DNS
> Server. And there is only the DNS server be configured on client computers.
> II. Please ensure enable NetBIOS over TCP/IP on client computers, please
> check the settings.
The internal NIC IP was down as DNS on the server's NIC, I changed the
DNS on the client computer to the server NIC IP and chose NetBios over
TCP/IP.
> III. Please check the connectcomputer site settings in IIS server:
> 1 Open IIS console, navigate to node Web Sites -> Default Web Site ->
> Connectcomputer, right click it to open its Properties page.
> 2. Under Directory Security tab, click Edit under "Authentication and
> access control", make sure the only "Enable anonymous access" item has been
> checked.
> 3. Click Edit under "IP address and domain name restriction", make sure
> 127.0.0.1 and LAN IP addressed are granted access.
> After verifying them, please restart IIS server.
"Anonymous access" is checked and the username is "Administrator".
Under "IP Address and Domain Restriction", "by default, all computers
will be granted access" is chosen. You only have an option to deny
certain computers.
> Then please re-logon one client workstation to test the issue, what is the
> result?
"Page cannot be found"!
> I.Can LAN client workstations access other build-in sites properly? Such
> as companyweb site, RWW site?
They can, and OWA too.
> II.What is the detail error message? Please collect some screen shots when
> reproduced the issue. You can paste it in the newsgroup or mail to my
> working mailbox: v-ya...@microsoft.com
This is what is displayed in the browser window.
"The page cannot be found
The page you are looking for might have been removed, had its name
changed, or is temporarily unavailable.
--------------------------------------------------------------------------------
Please try the following:
Make sure that the Web site address displayed in the address bar of
your browser is spelled and formatted correctly.
If you reached this page by clicking a link, contact the Web site
administrator to alert them that the link is incorrectly formatted.
Click the Back button to try another link.
HTTP Error 404 - File or directory not found.
Internet Information Services (IIS)
--------------------------------------------------------------------------------
Technical Information (for support personnel)
Go to Microsoft Product Support Services and perform a title search for
the words HTTP and 404.
Open IIS Help, which is accessible in IIS Manager (inetmgr), and search
for topics titled Web Site Setup, Common Administrative Tasks, and
About Custom Error Messages. "
> 3. Logon the client computer with Administrator permissions and join it to
> "Workgroup", and reboot the computer try to join it to domain by running
> http://servername/connectcomputer. And assign appropriate user accounts to
> the computer.
Do you mean change the workgroup under "Computer name" in System
properties? It seems like this is adding the computer to our domain
manually, which is possible, but we'd prefer to use the Connect
Computer wizard.
> Note: Please ensure you have added the SBS Site (http://FQDN/*) in trusted
> site in IE of the laptop. You can refer to the following steps:
I tried this and it told me that only secure "https" sites could be
added to trusted sites.
I did some experimenting and I discovered that typing:
"\\server\inetpub\ConnectComputer\default.htm"
into the address line of the client's browser will bring up the
"Connect Computer" page. When I choose "connect to the network now", I
get a "An error occured when configuring networking settings. See your
network administrator" error page.
Thanks
Wayne
Bill Peng [MSFT]
Thank you for posting back.
Since Jenny is now OOF, I'm her backup. I'd like to provide the following
info for your reference:
Info 1.
You mentioned that you're using Anonymous access with Administrator
account. By default, it should be the IUSR_servername account. Anyway,
please make sure that you've typed the correct Administrator password in
the "Authentication Method" page under Enable anonymous access.
Info 2.
Error 404 means that the client is not able to connect to the IIS and
access the appropriate file. Please check:
1. Open ConnectComputer properties in IIS.
2. Click Documents tab.
3. Make sure that default.htm is in the list.
4. Open C:\Inetpub\ConnectComputer.
5. Make sure that default.htm is there.
Then, please zip C:\Inetpub\ConnectComputer folder and send it to
pn...@microsoft.com with the following info:
Engineer: Jenny Wu.
Queue: SBS (Public).
Subject: Problem with connect computer wizard
ID: 32336941
Info 3.
You mentioned that you've selected "Grant Access" under IP address and
domain name restrictions, this is OK.
Info 4.
For connect computers by using
\\servername\inetpub\ConnectComputer\default.htm, this will give you an
error as you mentioned in the reply, this is an expected behavior. When
joining a computer to the domain, make sure that you're using
http://servername/connectcomputer, you cannot use IP address or FQDN to
replace servername, it will give you the same error message.
Info 5.
If you've confirmed the administrator password as well as the documents tab
setting, and the problem persists, please enable IIS Logging.
1. Right click Default Web Site and click Properties.
2. Enable Logging.
3. Click Properties button and then Advanced tab to check all fields.
4. Confirm the change and reproduce the problem.
5. Zip C:\windows\system32\logfiles\w3svc1 folder and send it to
pn...@microsoft.com as well.
I hope the above info helps and we look forward to your update.
Regards,
Bill Peng
MCSE 2000, MCDBA, CCNP, CCDA
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
The public newsgroup only focuses on SBS related technical issues, for
other Microsoft products, we recommend you to post to appropriate newsgroup
to get most qualified responses.
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive notification. When responding to
posts via your newsreader, please "Reply to Group" so that others may learn
and benefit from your issue.
Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft PSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| From: "F-13" <Wayne...@gmail.com>
| Newsgroups: microsoft.public.windows.server.sbs
| Subject: Re: Problem with connect computer wizard
| Date: 1 Feb 2006 04:28:56 -0800
| Organization: http://groups.google.com
| Lines: 101
| Message-ID: <1138796936.0...@o13g2000cwo.googlegroups.com>
| References: <1137778732....@g44g2000cwa.googlegroups.com>
| <4eSA77#HGHA...@TK2MSFTNGXA02.phx.gbl>
| NNTP-Posting-Host: 193.120.95.220
| Mime-Version: 1.0
| Content-Type: text/plain; charset="iso-8859-1"
| X-Trace: posting.google.com 1138796940 14029 127.0.0.1 (1 Feb 2006
12:29:00 GMT)
| X-Complaints-To: groups...@google.com
| NNTP-Posting-Date: Wed, 1 Feb 2006 12:29:00 +0000 (UTC)
| User-Agent: G2/0.2
| X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1;
.NET CLR 1.1.4322),gzip(gfe),gzip(gfe)
| Complaints-To: groups...@google.com
| Injection-Info: o13g2000cwo.googlegroups.com; posting-host=193.120.95.220;
| posting-account=DP5nTw0AAABrYzYNee4xmaRWqW0bWGlU
| Path:
TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!newsfeed00.sul.t-online.de!t-onli
ne.de!news.glorb.com!postnews.google.com!o13g2000cwo.googlegroups.com!not-fo
r-mail
| Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:240989
| X-Tomcat-NG: microsoft.public.windows.server.sbs
F-13
Thanks for coming back to me on this. I have tried your suggestions,
and I'm still having the same problem, so I have emailed the zip files
as requested. Just a couple of things which probably won't make any
difference, but "default.htm" isn't case sensitive, is it? the page
itself is "default.htm" while it's listed as "Default.htm" under
"Documents" in ConnectComputer properties.
Windows 2003 is installed on the D: drive, so the file locations are
D:\windows\system32\logfiles\w3svc1, D:\Inetpub\ConnectComputer, etc.
rather than C:
Regards
Wayne
Jenny wu [MSFT]
Thanks for your information. However the IIS log information is not the
latest. Can you help me collect it again when you reproduced the issue?
Please note: after you reproduced the issue, you need wait 15 minutes to
collect the log files. Please refer to the following steps to enable IIS
logging:
a. Open IIS MMC, right click Default Web Site and then click Properties.
b. Click Website tab and then check Enable logging.
c. Stop the Default Website and rename the existing IIS log files under
D:\WINDOWS\system32\LogFiles.
d. Restart the Default Website and logon one client workstation with local
administrator account to try to join it to domain to reproduce the problem.
e. Go to the following folder: D:\WINDOWS\system32\LogFiles.
f. Send me the log file to my working email address v-ya...@microsoft.com.
Also please help me collect the following information for analyze the issue:
1. Please help me collect IP reports on the server box and one problematic
workstation by running command "ipconfig /all" (no quotation marks).
2. Please give me the SBSNetSetup.log file from one problematic
workstation, the location is: D:\Program Files\Microsoft Windows Small
Business Server\Clients\SBSNetSetup.log
3. When the issue begin to happen? Have you done any update on the server
box or on workstation? Can you find any related error event logged on
workstation or on the server box? If yes, please let me know the detail
error information.
I appreciate your time!
Have a nice day!
Sincerely,
Jenny Wu
Microsoft CSS Online Newsgroup Support
======================================================
PLEASE NOTE the newsgroup SECURE CODE and PASSWORD will be updated at 9:00
AM PST, February 14, 2006. Please complete a re-registration process by
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======================================================
When responding to posts, please "Reply to Group" via your newsreader so
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======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
======================================================
--------------------
>From: "F-13" <Wayne...@gmail.com>
>Newsgroups: microsoft.public.windows.server.sbs
>Subject: Re: Problem with connect computer wizard
>Date: 9 Feb 2006 07:34:14 -0800
>Organization: http://groups.google.com
>Lines: 16
>Message-ID: <1139499254....@g14g2000cwa.googlegroups.com>
>References: <1137778732....@g44g2000cwa.googlegroups.com>
> <1138796936.0...@o13g2000cwo.googlegroups.com>
> <vh2XqNBK...@TK2MSFTNGXA02.phx.gbl>
>NNTP-Posting-Host: 193.120.95.220
>Mime-Version: 1.0
>Content-Type: text/plain; charset="iso-8859-1"
>X-Trace: posting.google.com 1139499260 1899 127.0.0.1 (9 Feb 2006 15:34:20
GMT)
>X-Complaints-To: groups...@google.com
>NNTP-Posting-Date: Thu, 9 Feb 2006 15:34:20 +0000 (UTC)
>User-Agent: G2/0.2
>X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1;
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>Complaints-To: groups...@google.com
>Injection-Info: g14g2000cwa.googlegroups.com; posting-host=193.120.95.220;
> posting-account=DP5nTw0AAABrYzYNee4xmaRWqW0bWGlU
>Path:
TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!newsfeed00.sul.t-online.de!t-onli
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>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:243329
>X-Tomcat-NG: microsoft.public.windows.server.sbs
Jenny wu [MSFT]
Thanks for your update.
Ok, it is fine. I am glad to be assistance to you. Let us perform the tests
in order in my previous posts to trouble shoot the issue and let me know
the result.
Please note: when tried to join the computer into domain, you need logon
the workstation with local administrator account and ensure you have added
the SBS Site (http://FQDN/*) in trusted site in IE of the laptop. You can
refer to the following steps:
a. Start Internet Explorer.
b. On the Tools menu, click Internet Options.
c. On the Security tab, click Local intranet zone, and then click Sites.
d. Click Advanced.
e. In the Add this Web site to the zone box, type the ConnectComputer
server's IP address or the ConnectComputer server's FQDN, and then click
Add.
If the issue persists, please help me collect the following information for
analyze:
1. Please reproduced the issue and wait 15 minutes to collect the IIS log
files.
Please refer to the following steps to enable IIS logging:
a. Open IIS MMC, right click Default Web Site and then click Properties.
b. Click Website tab and then check Enable logging.
c. Stop the Default Website and rename the existing IIS log files under
D:\WINDOWS\system32\LogFiles.
d. Restart the Default Website and logon one client workstation with local
administrator account to try to join it to domain to reproduce the problem.
e. Go to the following folder: D:\WINDOWS\system32\LogFiles.
f. Send me the log file to my working email address v-ya...@microsoft.com.
2. Also please help me collect the following information for analyze the
issue:
1. Please help me collect IP reports on the server box and one problematic
workstation by running command "ipconfig /all" (no quotation marks).
2. Please give me the SBSNetSetup.log file from one problematic
workstation, the location is: D:\Program Files\Microsoft Windows Small
Business Server\Clients\SBSNetSetup.log
3. When the issue begin to happen? Have you done any update on the server
box or on workstation? Can you find any related error event logged on
workstation or on the server box? If yes, please let me know the detail
error information.
I appreciate your time!
Have a nice day!
Sincerely,
Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.
Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
The customer mail content:
======================
Jenny,
I have be out of the equation on this issue for some time. Wayne has now
left the company so I have to try and resolve this issue. Yes it is still
an issue.
Can we resurrect this issue.
What do I need to do.
Regards,
Justin
======================
--------------------
>X-Tomcat-ID: 191141628
>References: <1137778732....@g44g2000cwa.googlegroups.com>
<1139499254....@g14g2000cwa.googlegroups.com>
>MIME-Version: 1.0
>Content-Type: text/plain
>Content-Transfer-Encoding: 7bit
>From: v-ya...@online.microsoft.com ("Jenny wu [MSFT]")
>Organization: Microsoft
>Date: Fri, 10 Feb 2006 09:54:43 GMT
>Subject: Re: Problem with connect computer wizard
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>Message-ID: <hnGVIgi...@TK2MSFTNGXA01.phx.gbl>
>Newsgroups: microsoft.public.windows.server.sbs
>Lines: 114
>Path: TK2MSFTNGXA01.phx.gbl
>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:243568
>NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
Jenny wu [MSFT]
Thanks for your information.
From the IIS log, it indicates the authentication process is incorrect.
Please double check if you have enabled Anonymous access. You can refer to
below steps:
1. Open IIS snap-in.
2. Right click the Default Web site -> Connectcomputer and click Properties.
3. Click Directory Security tab.
4. Click Edit under "Authentication and access control".
5. Make sure that the only option "Enable anonymous access" is checked. And
there is no any Authenticated access method is checked.
6. Click Edit under "IP address and domain name restriction".
7. Make sure that "Denied access" has been selected, and Excepting List is:
127.0.0.1 and internal IP address, such as 192.168.10.1 (255.255.255.0).
The configuration means that only the internal workstations in LAN and the
server box are permitted to access the web site. Please double check the
configuration and then test the issue again.
I am happy to be of assistance to you.
Have a nice weekend!
Sincerely,
Jenny,
Attached some files as requested
IP Config from Server
IP Config from Client
IIS Log Files
SBSNetSetup Log File
I have also send a bmp showing error in Event Viewer on server. This is
the only error in the event viewer. From memory I have not installed any
new software on the server of late. I cannot give you an exact date when
we noticed this occured. All I can say is the problem demonstrated itself
when I tried to setup a laptop I recently purchased. It did work in
November 05 when I setup the last laptop (approx date).
Thanks for your assistance and patience.
--
Regards,
Justin
====================
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>X-Tomcat-ID: 175331086
>References: <1137778732....@g44g2000cwa.googlegroups.com>
<1139499254....@g14g2000cwa.googlegroups.com>
<hnGVIgi...@TK2MSFTNGXA01.phx.gbl>
>MIME-Version: 1.0
>Content-Type: text/plain
>Content-Transfer-Encoding: 7bit
>From: v-ya...@online.microsoft.com ("Jenny wu [MSFT]")
>Organization: Microsoft
>Date: Tue, 28 Feb 2006 09:17:58 GMT
>Subject: Re: Problem with connect computer wizard
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>Message-ID: <lsHuffEP...@TK2MSFTNGXA03.phx.gbl>
>Newsgroups: microsoft.public.windows.server.sbs
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>Xref: TK2MSFTNGXA03.phx.gbl microsoft.public.windows.server.sbs:248068
>NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
Jenny wu [MSFT]
Thanks for your update.
I am sorry for the delayed response due to weekend. Please understand that
the newsgroups are staffed weekdays by Microsoft Support professionals to
answer your systems and applications questions. Your understanding is
greatly appreciated!
We need use URL such as http://server/connectcomputer to access the web
site rather than the UNC path. That is used to access files and folders on
computers.
Then please test the issue and let me know the result.
If the issue persists, please help me collect the following information for
further analyze:
1. Have you installed ISA server on the SBS server box? If yes, please let
me know
Gather the ISA Web Proxy and Firewall service logs when reproducing the
problem:
Enable the full Web Proxy/firewall logging option:
a. Open ISA 2004 management console.
b. Expand the server node and highlight ''Monitoring''.
c. In the right pane, switch to the ''Logging'' tab, make sure the ''Task
Pane'' is showed there.
d. In the ''Task Pane'', click ''Configure Web Proxy Logging'' under
''Logging Tasks'', and then switch the ''log storage format'' from ''MSDE
database'' (default) to ''File''.
e. Switch to the ''Fields'' tab, and then click ''Select All''.
f. Click OK, and then click ''Apply'' to save changes and update the
configuration.
g. Click ''Configure Firewall Logging''. Do step d~f to enable the full
logging options for firewall logging.
Prepare to take the trace:
a. Temporarily stop the Firewall service to clear the current existing W3C
logs: Monitoring->Services tab, and then right click ''Microsoft Firewall''
to choose ''Stop''.
b. Go to the log saving directory and clean any existing .W3C logs. By
default, the logs will be saved to ''C:\Program Files\Microsoft ISA
Server\ISALogs''. (Some MDF may not be able to deleted, that''s normal.)
c. Go back to the ISA 2004 management console, and then Start the stopped
''Microsoft Firewall'' service.
Reproduce the problem:
a. Go to the external client computer. Try to access the RWW web site.
b. Go back to the ISA server. Stop the ''Microsoft Firewall'' service. Open
Windows Explorer, navigate to the ISA log file folder. Collect the recent
w3c files. Save them to a zip package as ''isalogs.zip''. Start the
''Microsoft Firewall'' Service.
c. Send the zip packages to me at v-ya...@microsoft.com
2. Please use the NSLookup tool to verify that DNS entries are correctly
registered in DNS and you can access the appropriate DNS records from this
workstation.
For more information, please refer to the following Knowledge Base Article:
Using NSlookup.exe
http://support.microsoft.com/?id=200525
I appreciate your time!
Have a nice day!
Sincerely,
--------------------
>X-Tomcat-ID: 306665233
>References: <1137778732....@g44g2000cwa.googlegroups.com>
<1139499254....@g14g2000cwa.googlegroups.com>
<hnGVIgi...@TK2MSFTNGXA01.phx.gbl>
<lsHuffEP...@TK2MSFTNGXA03.phx.gbl>
>MIME-Version: 1.0
>Content-Type: text/plain
>Content-Transfer-Encoding: 7bit
>From: v-ya...@online.microsoft.com ("Jenny wu [MSFT]")
>Organization: Microsoft
>Date: Fri, 03 Mar 2006 14:06:25 GMT
>Subject: Re: Problem with connect computer wizard
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>Message-ID: <6tnNsusP...@TK2MSFTNGXA03.phx.gbl>
>Newsgroups: microsoft.public.windows.server.sbs
>Lines: 344
>Path: TK2MSFTNGXA03.phx.gbl
>Xref: TK2MSFTNGXA03.phx.gbl microsoft.public.windows.server.sbs:249081
>NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
Jenny wu [MSFT]
Thanks for your update.
By default, the Connectcomputer site does not require authentication. From
your symptom, the security settings of the site should be set incorrect.
I. Please try to test the issue in another workstation and let me know the
result.
1. Quit one workstation from the domain and join in a workgroup. To do so,
see:
Locate in Client Computers in Server Management console and choose the
computer the customer has in right panel. Click Remove from network link to
delete the computer from domain.
295017 How to Change a Computer Name or Join a Domain in Windows XP
http://support.microsoft.com/?id=295017
2. Reset the TCP/IP stack by using the suggestion in the following KB
article:
299357 How to Reset Internet Protocol (TCP/IP) in Windows XP
http://support.microsoft.com/?id=299357
3. Make sure the Windows XP client is pointing to the SBS 2003 server as
its ONLY DNS server.
4. Setup the client computer by running Setup Client Computer wizard to
setup computer account.
5. Logon the client computer with Administrator permissions and join it to
domain by running http://servername/connectcomputer. And assign appropriate
user accounts to the computer.
What is the result?
II. What is the result of nslookup? When you type "nslookup" (no quotation
marks) and "Enter", does it resolve the internal IP address of the SBS
server box?
Such as: C:\Documents and Settings\Administrator>nslookup
Default Server: sbsnat.smallbiz.local
Address: 192.168.20.1 (internal IP address of the SBS server box)
III. Please collect the IIS metabase and the latest IIS log files further
analyze. Since your IIS log provided me does not include valid information.
Please strictly my steps to collect information.
1. Collect the IIS metabase on SBS Server and send to my working mailbox:
v-ya...@microsoft.com for further analysis:
1). On SBS 2003 Server, install .NET Framework Version 1.1:
http://www.microsoft.com/downloads/details.aspx?FamilyID=262d25e3-f589-4842-
8157-034d1e7cf3a3&DisplayLang=en.
2). Install MBExplorer by installing IIS 6 Resource Kit Tools:
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
B628-ADE629C89499&displaylang=en.
3). Once it is installed, access it from Start, Programs, IIS Resources,
Metabase Explorer.
4). In the left pane, right click ''LM'' (under your server computer name)
to choose ''Export to file'', and then save it as IIS.mbk.
5). Compress this mbk file and send it to me for analysis. Please let me
know the password if you set on this iis mbk file.
2. Please collect the IIS log on SBS Server:
1). On Exchange Serves, open IIS MMC, right click Default Web Site and then
click Properties.
2). Click Website tab and then check Enable logging.
3). Stop the Default Website and RENAME the existing IIS log files under
C:\WINDOWS\system32\LogFiles\W3SVC1.
4). Restart the Default Website and reproduce the problem, which will
generate new IIS log file with the exact error.
5). Go to the following folder on SBS Server:
C:\WINDOWS\system32\LogFiles\W3SVC1.
6). Send me the log files to my working email address
v-ya...@microsoft.com. And please let me know the alias of the new client
workstation's IP address which encountered the issue.
I appreciate your time!
Have a nice day!
Sincerely,
Thanks for your comments. See attached when I use the URL as advised. It
first prompts me for a username and password. I entered the administrator
name and password. Web site not found is the next screen to appear
When I enter HTTP://server/ on a PC that is already connected I get OWA
I do not have ISA server installed at present. I have never installed it.
Regards,
Justin
======================
--------------------
>X-Tomcat-ID: 150132500
>References: <1137778732....@g44g2000cwa.googlegroups.com>
<1139499254....@g14g2000cwa.googlegroups.com>
<hnGVIgi...@TK2MSFTNGXA01.phx.gbl>
<lsHuffEP...@TK2MSFTNGXA03.phx.gbl>
<6tnNsusP...@TK2MSFTNGXA03.phx.gbl>
>MIME-Version: 1.0
>Content-Type: text/plain
>Content-Transfer-Encoding: 7bit
>From: v-ya...@online.microsoft.com ("Jenny wu [MSFT]")
>Organization: Microsoft
>Date: Mon, 06 Mar 2006 09:38:04 GMT
>Subject: Re: Problem with connect computer wizard
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>Message-ID: <qKa4uGQ...@TK2MSFTNGXA03.phx.gbl>
>Newsgroups: microsoft.public.windows.server.sbs
>Lines: 482
>Path: TK2MSFTNGXA03.phx.gbl
>Xref: TK2MSFTNGXA03.phx.gbl microsoft.public.windows.server.sbs:249737
Jenny wu [MSFT]
Thanks for your information.
After researched your IIS metabase, there are some settings have been set
incorrectly. Please ensure the exception list as follows (IIS console ->
Default Web site -> Connectcomputer -> Directory Security -> IP address and
domain name restriction -> Denied access):
127.0.0.1
192.168.10.1 (255.255.255.0)
Your configuration makes only the SBS 2003 server box and the workstation
(192.168.10.26) can access the Connectcomputer site.
Then please test the issue again.
Have a nice day!
Sincerely,
--------------------
>X-Tomcat-ID: 173774613
>References: <1137778732....@g44g2000cwa.googlegroups.com>
<1139499254....@g14g2000cwa.googlegroups.com>
<hnGVIgi...@TK2MSFTNGXA01.phx.gbl>
<lsHuffEP...@TK2MSFTNGXA03.phx.gbl>
<6tnNsusP...@TK2MSFTNGXA03.phx.gbl>
<qKa4uGQ...@TK2MSFTNGXA03.phx.gbl>
>MIME-Version: 1.0
>Content-Type: text/plain
>Content-Transfer-Encoding: 7bit
>From: v-ya...@online.microsoft.com ("Jenny wu [MSFT]")
>Organization: Microsoft
>Date: Tue, 07 Mar 2006 07:54:39 GMT
>Subject: Re: Problem with connect computer wizard
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>Message-ID: <2RTPpxbQ...@TK2MSFTNGXA03.phx.gbl>
>Newsgroups: microsoft.public.windows.server.sbs
>Lines: 652
>Path: TK2MSFTNGXA03.phx.gbl
>Xref: TK2MSFTNGXA03.phx.gbl microsoft.public.windows.server.sbs:250069
>NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
>
>Hi Justin,
>
>Thanks for your update.
>
Jenny wu [MSFT]
address) is configured on the workstations.
Please run command "ipconfig /dnsflush" (no quotation marks) respectively
on the SBS server box and client workstations to refresh DNS cache.
Have a nice day!
Sincerely,
Jenny Wu
Microsoft CSS Online Newsgroup Support
--------------------
>X-Tomcat-ID: 242538263
>References: <1137778732....@g44g2000cwa.googlegroups.com>
<1139499254....@g14g2000cwa.googlegroups.com>
<hnGVIgi...@TK2MSFTNGXA01.phx.gbl>
<lsHuffEP...@TK2MSFTNGXA03.phx.gbl>
<6tnNsusP...@TK2MSFTNGXA03.phx.gbl>
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<2RTPpxbQ...@TK2MSFTNGXA03.phx.gbl>
>MIME-Version: 1.0
>Content-Type: text/plain
>Content-Transfer-Encoding: 7bit
>From: v-ya...@online.microsoft.com ("Jenny wu [MSFT]")
>Organization: Microsoft
>Date: Thu, 09 Mar 2006 12:19:38 GMT
>Subject: Re: Problem with connect computer wizard
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>Message-ID: <YiPX9O3Q...@TK2MSFTNGXA03.phx.gbl>
>Newsgroups: microsoft.public.windows.server.sbs
>Lines: 717
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>NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
>
>Hi Justin,
>
>Thanks for your information.
>
Jenny wu [MSFT]
Thanks for your update.
I am sorry for the delayed response due to weekend. Please understand that
the newsgroups are staffed weekdays by Microsoft Support professionals to
answer your systems and applications questions. Your understanding is
greatly appreciated!
I have captured a screen shot to show you the security settings
configuration, please configure as it showed. And then test the issue again
and let me know the result. I am glad to help.
Have a nice day!
Sincerely,
--------------------
>X-Tomcat-ID: 261199639
>References: <1137778732....@g44g2000cwa.googlegroups.com>
<1139499254....@g14g2000cwa.googlegroups.com>
<hnGVIgi...@TK2MSFTNGXA01.phx.gbl>
<lsHuffEP...@TK2MSFTNGXA03.phx.gbl>
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<YiPX9O3Q...@TK2MSFTNGXA03.phx.gbl>
>MIME-Version: 1.0
>Content-Type: text/plain
>Content-Transfer-Encoding: 7bit
>From: v-ya...@online.microsoft.com ("Jenny wu [MSFT]")
>Organization: Microsoft
>Date: Thu, 09 Mar 2006 13:06:03 GMT
>Subject: Re: Problem with connect computer wizard
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>Message-ID: <RoAa#o3QGH...@TK2MSFTNGXA03.phx.gbl>
>Newsgroups: microsoft.public.windows.server.sbs
>Lines: 771
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>Xref: TK2MSFTNGXA03.phx.gbl microsoft.public.windows.server.sbs:250992
>NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
Jenny wu [MSFT]
Thanks for your update. I appreciate your time and efforts to the issue.
After configured the security settings, have you restarted the IIS service
to take effects the change? Please run command "iisrestart" (no quotation
marks) on the server to restart the IIS server. Then please re-logon the
affected client workstation to test the issue again to see if it helps.
If the issue persists, please help me collect the following information for
analyze:
1. The IIS metabase and the latest IIS log files
2. IP reports on the server box and the affected client workstation by
running command"ipconfig /all" (no quotation marks)
I appreciate your time.
Have a nice day!
Sincerely,
Jenny,
As always thanks for your help.
The jpg was very helpful. I have configured as per your email.
I tested the connectcomputer from another client. It prompts for a
username and password. When I enter admin username and password it advises
the the Page cannot be found.
Regards,
Justin
====================
--------------------
>X-Tomcat-ID: 32413467
>References: <1137778732....@g44g2000cwa.googlegroups.com>
<1139499254....@g14g2000cwa.googlegroups.com>
<hnGVIgi...@TK2MSFTNGXA01.phx.gbl>
<lsHuffEP...@TK2MSFTNGXA03.phx.gbl>
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>MIME-Version: 1.0
>Content-Type: text/plain
>Content-Transfer-Encoding: 7bit
>From: v-ya...@online.microsoft.com ("Jenny wu [MSFT]")
>Organization: Microsoft
>Date: Mon, 13 Mar 2006 02:28:04 GMT
>Subject: Re: Problem with connect computer wizard
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>Message-ID: <kIRVLXkR...@TK2MSFTNGXA03.phx.gbl>
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>Lines: 867
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>NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
Jenny wu [MSFT]
Thanks for your information.
From your IIS database, your directory security settings have been
configured correctly. However the IIS log still indicates that the
authentication issue. Let us perform the following test to trouble shoot
the issue.
1. Please restart the server box and then reboot the workstation to try the
issue again, what is the result.
2. Please check if the connectcomputer folder and all files under the
folder exist in correct location. The folder should locates in:
c:\inetpub\ConnectComputer
Please compare the files under the folder with another fine work SBS
server, or please copy these files from another SBS server, then please
test the issue again.
Also please double check if the ConnectComputer folder's permissions has
configured properly.
I am happy to be of assistance to you.
Have a nice day!
Sincerely,
--------------------
>X-Tomcat-ID: 51205916
>References: <1137778732....@g44g2000cwa.googlegroups.com>
<1139499254....@g14g2000cwa.googlegroups.com>
<hnGVIgi...@TK2MSFTNGXA01.phx.gbl>
<lsHuffEP...@TK2MSFTNGXA03.phx.gbl>
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<kIRVLXkR...@TK2MSFTNGXA03.phx.gbl>
>MIME-Version: 1.0
>Content-Type: text/plain
>Content-Transfer-Encoding: 7bit
>From: v-ya...@online.microsoft.com ("Jenny wu [MSFT]")
>Organization: Microsoft
>Date: Tue, 14 Mar 2006 02:36:42 GMT
>Subject: Re: Problem with connect computer wizard
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>Message-ID: <uyndmAxR...@TK2MSFTNGXA03.phx.gbl>
>Newsgroups: microsoft.public.windows.server.sbs
>Lines: 983
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>NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
>
>Hi Justin,
>
Jenny wu [MSFT]
Thanks for your update.
Please double check the following settings:
1. Open IIS snap-in.
2. Right click Default Web Site -> Connectcomputer and click Properties.
3. Click Home Directory tab, please ensure Local path is set as:
d:\inetpub\Connectcomputer, also ensure Application Settings as follows:
--Application Name: Default Application
--Execute Permissions: Script only
--Application Pool: DefaultAppPool
Please double-check the default application pool in IIS. To do so:
1. Open IIS Manager.
2. Go to Server/Application Pools/DefaultAppPool.
3. Right click DefaultAppPool and click Properties.
4. Click the Identity tab.
5. Make sure the application pool is using "Predefined: Network Service" as
its identiry.
Also please check the connectcomputer folder's permissions as follows:
1. Please go to the folder: d:\inetpub\ConnectComputer, right click the
folder, open its Properties page.
2. Under Security tab, click Advanced.. button. Under Permissions tab, Is
the checkbox of ''Allow inheritable permissions from the parent to
propagate to this object and all child objects. Include these with entries
explicitly defined here'' checked? Please ensure you have checked it.
3. Then click OK to finish the configuration.
Then please run command "iisreset" (no quotation marks) to restart the IIS
service. Then please re-logon the workstation to test the issue, what is
the result?
I appreciate your time and efforts to the issue.
Have a nice day!
Sincerely,
=======================
Jenny
Restarted server - no improvement
Files are currently in the following folder:
d:\inetpub\ConnectComputer
I do not have another SBS to compare to.
Justin
=======================
--------------------
>Newsgroups: microsoft.public.windows.server.sbs
>From: v-ya...@online.microsoft.com ("Jenny wu [MSFT]")
>Organization: Microsoft
>Date: Wed, 15 Mar 2006 10:10:18 GMT
>Subject: Re: Problem with connect computer wizard
>X-Tomcat-NG: microsoft.public.windows.server.sbs
Jenny wu [MSFT]
Thanks for your information. I appreciate your time and efforts to the
issue.
From current situation, the issue seems to be complex. For further trouble
shoot the issue, we need more information from your side. It is difficult
to handle in the newsgroup. I would like to suggest that you contact
Microsoft Customer Support Services via telephone so that a dedicated
Support Professional can assist with your request on line in a timely
manner. Thanks for your understanding!
You can visit the following link to get regional support phone:
International Support (non-US/Canada):
http://support.microsoft.com/common/international.aspx
US and Canada:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone
Have a nice day!
Sincerely,
Thanks for your reply. We had a vacation for the last few days - St
Patricks Day.
I completed as per your mail above. See screen shots
1. Check computer application settings
2. Check default application pool settings
3. ConnectComputer folder permissions
I ran iisreset and then tested at the client. It prompted me for a
username and password. If I enter the admin username and pwd, ie advised
'The Page cannot be found'
Thanks for your help.
Regards,
Justin
======================
--------------------
>X-Tomcat-ID: 68605727
>References: <1137778732....@g44g2000cwa.googlegroups.com>
>MIME-Version: 1.0
>Content-Type: text/plain
>Content-Transfer-Encoding: 7bit
>From: v-ya...@online.microsoft.com ("Jenny wu [MSFT]")
>Organization: Microsoft
>Date: Fri, 17 Mar 2006 03:31:59 GMT
>Subject: Re: Problem with connect computer wizard
>X-Tomcat-NG: microsoft.public.windows.server.sbs
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