Outbox multiple re-sends
Bill
What can cause an e-mail placed in
the Outbox with a normal Send
operation to remain there causing
multiple sends of the same e-mail?
It is necessary to open the Outbox
and delete its contents in order for
the problem to clear.
Thanks,
Bill
Bruce Hagen
Either a very large message with e-mail scanning enabled, (Not recommended),
or a corrupt Outbox or Sent Items.
Do the following for the Outbox, and if the problem persists, repeat for
Sent Items after you move any messages you wish to save to a local folder
you create.
Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Write the location down and navigate to it in
Windows Explorer or, copy and paste it into Start | Run.
In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.
With OE closed, find the DBX file for the folder in question {Outbox.dbx}
and delete it. A new one will be created automatically when you open OE.
General precautions for Outlook Express:
Do not archive mail in the Inbox or Sent Items. Create your own user defined
folders and move the messages you wish to save to them. Empty Deleted Items
folder daily. Although dbx files have a theoretical capacity of 2GB, I
recommend about a 300MB max for less chance of corruption.
Information about the maximum file size of the .dbx files that are used by
Outlook Express:
http://support.microsoft.com/?kbid=903095
After you are done, follow up by compacting your folders manually while
working *offline* and do it often.
Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.
Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3
In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA
"Bill" <bills...@psln.com> wrote in message
news:OouCKDKY...@TK2MSFTNGP04.phx.gbl...
VanguardLH
A couple of possibilities are:
- You are trying to send an e-mail whose size exceeds the maximum
allowed by your e-mail provider. In the Size column (add it if
missing), check what is the actual size of the e-mail that you intend
to send. Then check what is the max size per e-mail in the quotas
established by your e-mail provider.
- You are interrogating your outbound e-mail traffic by an anti-virus or
anti-spam program. Disabling its interrogation and retest.
Bill
"VanguardLH" <V...@nguard.LH> wrote in message
news:hd76pr$97i$1...@news.albasani.net...
I suspect the latter. I'll pass your note on to the client.
Thanks,
Bill
VanguardLH
In the future, have your client come here themself to ask their own
question and provide the details with which they are familiar. Stop
charging the client for your pretense of expertise.
Bill
"VanguardLH" <V...@nguard.LH> wrote in message
You're really presumptuous. I only use the term client to distinguish
from myself. YOU REALLY don't want to attempt to chat with
my sister about computer problems.
Bill
"VanguardLH" <V...@nguard.LH> wrote in message
news:hd76pr$97i$1...@news.albasani.net...
Disabling McAfee e-mail scans didn't help. Maybe Bruce will chime
in with a thought. Thanks for your suggestions.
Bill
Bruce Hagen
Bruce already chimed in. If it isn't e-mail scanning, follow my directions
for creating a new Outbox an possibly Sent Items. It's all in my first
reply.
Bill
"Bruce Hagen" <Nos...@mymail.invalid> wrote in message
news:urowEwOY...@TK2MSFTNGP02.phx.gbl...
I'm confused. Bruce never chimed in, unless he's now signing his name
his replies "VanguardLH".
Bill
Bruce Hagen
Your first post was at 10:25 AM PST. My reply, (yes, I am Bruce), was at
10:30 PST AM. The first reply, five minutes after your OP.
I, (Bruce), am not VanguardLH. You just replied to me.
Here is the entire thread from its conception.
Fix your Outbox and possibly Sent Items.
VanguardLH
Uh huh. Yeah, that's what everyone does when they speak of family,
friends, coworkers, relatives, or acquiantances. Yep, they're all
called clients. Sure.
I pity your client. They're not getting the expertise they think they
are.
![PA Bear [MS MVP]'s profile photo](http://lh3.googleusercontent.com/a-/ALV-UjXsf05hH-R8XChS3fXPPzfoO8FYYxAKhT86KfPnIELr3QJ9tQ=s40-c)
PA Bear [MS MVP]
Items folders and into other local OE folders you've created for archiving
(saving) such messages.
1b. Move 99% of your messages in your Inbox folder to other local OE
folders, too.
1c. Move any unsent messages in Outbox folder to Drafts folder.
2a. Write down the location of your identity's store
(http://www.insideoe.com/files/store.htm#storemain).
2b. Enable 'Show Hidden Files and Folders' via Start | Control Panel |
Folder Options | View (cf.
http://www.bleepingcomputer.com/tutorials/tutorial62.html).
3. Close OE.
4. In Windows Explorer, navigate to your store folder, find & delete the
files Outbox.dbx, Sent Items.dbx, and Deleted Items.dbx.
To avoid such problems in the future, adhere to the following caveats:
- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.
- Empty Deleted Items folder daily.
- Frequently perform a manual compact of all OE folders while "working
offline". More at http://www.insideoe.com/files/maintain.htm
- Do not cancel Automatic Compacting, should it occur, and do not attempt to
close OE via Task Manager or shutdown your machine if Automatic Compacting
is taking place.
- Disable email scanning by your anti-virus application. It can cause
corruption (i.e., loss of messages) and provides no additional protection:
Why you don't need your anti-virus to scan your email
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com
Bill
"VanguardLH" <V...@nguard.LH> wrote in message
Wow! Pretty caustic post for an otherwise professional News Group.
Bruce Hagen
"PA Bear [MS MVP]" <PABe...@gmail.com> wrote in message
news:%23MIdQ9Q...@TK2MSFTNGP05.phx.gbl...
Bill
Bruce,
I received Robear's post, but this is the first post I've seen from you
on this thread. (I don't even know how to block a post specifically
suggesting the deletion of dbx files nor would I have any problem
with one that does.)
I'm waiting for an opportunity to log onto the offending machine
to run Robear's scenario and will post the results.
Thanks,
Bill
"Bruce Hagen" <Nos...@mymail.invalid> wrote in message
news:Ok1GtBVY...@TK2MSFTNGP06.phx.gbl...
Bruce Hagen
essentially gave you the same instructions as Robear. Here is the entire
thread.
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA
"Bill" <bills...@psln.com> wrote in message
news:uXc8EgWY...@TK2MSFTNGP06.phx.gbl...
Bill
my machine. I use the msnews.microsoft.com server
and OE to view the threads. Yours is not amongst the
replies, only VanguardLH and Robear's.
Anyway, I see your suggestions and will follow up with
results when I have them.
Bill
"Bruce Hagen" <Nos...@mymail.invalid> wrote in message
news:%23XrIklW...@TK2MSFTNGP04.phx.gbl...
amariach
"Bill" <bills...@psln.com> a �crit dans le message de news:
OouCKDKY...@TK2MSFTNGP04.phx.gbl...
PA Bear [MS MVP]
PA Bear [MS MVP]
Bill wrote:
> I have no idea how it is that your post never landed on
> my machine. I use the msnews.microsoft.com server
> and OE to view the threads. Yours is not amongst the
> replies, only VanguardLH and Robear's...
Bill
Bill
"PA Bear [MS MVP]" <PABe...@gmail.com> wrote in message
news:eqNUPpZY...@TK2MSFTNGP04.phx.gbl...
PA Bear [MS MVP]
Steve Cochran
was his original post.
steve
"Bill" <bills...@psln.com> wrote in message
news:u9R0ZqWY...@TK2MSFTNGP04.phx.gbl...
PA Bear [MS MVP]
Steve Cochran
<G>
"PA Bear [MS MVP]" <PABe...@gmail.com> wrote in message
news:uPhRBylY...@TK2MSFTNGP06.phx.gbl...
Bill
Finally, I was able to log onto my sister's machine last night
to investigate her multiple re-sends. It turns out she was
un-aware that she needed to periodically prune back her
"Sent Items" folder to the recent couple of weeks or so.
The dbx file had grown to over 2.1GB which, presumably,
prevented the send operation from completing normally.
I'm still puzzled, if not outright concerned, how it is that
your first post never showed up on my machine. If
Microsoft has shadow servers around the country, then
perhaps the Northern California server didn't get updated?
Can you think of a plausible explanation? I have noticed
of late that it can take sometimes more than 5 minutes
before my posts show up on my OE view of the server.
Thanks,
Bill
"Bruce Hagen" <Nos...@mymail.invalid> wrote in message
news:%23XrIklW...@TK2MSFTNGP04.phx.gbl...
Bruce Hagen
interface, it does have problems from time to time. That's about the best
answer I can give you.
In case this was missed, pass it on to your sister.
General precautions for Outlook Express:
Do not archive mail in the Inbox or Sent Items. Create your own user defined
folders and move the messages you wish to save to them. Empty Deleted Items
folder daily. Although dbx files have a theoretical capacity of 2GB, I
recommend about a 300MB max for less chance of corruption.
Information about the maximum file size of the .dbx files that are used by
Outlook Express:
http://support.microsoft.com/?kbid=903095
After you are done, follow up by compacting your folders manually while
working *offline* and do it often.
Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.
Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3
In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.
And backup often.
Outlook Express Quick Backup (OEQB Freeware)
http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA
"Bill" <bills...@psln.com> wrote in message
news:%23l3O2zu...@TK2MSFTNGP02.phx.gbl...
Bill
maintaining OE. She told me her mind went blank right
after she read the term "dbx", at which point I concluded
I'd have to act as her proxy. Anyway, she now understands
how to prune back her Sent Items and the importance of
compacting, etc.
Thanks again,
Bill
"Bruce Hagen" <Nos...@mymail.invalid> wrote in message
news:uLzzN7uY...@TK2MSFTNGP05.phx.gbl...
ad
> the Outbox with a normal Send
> operation to remain there causing
> multiple sends of the same e-mail?
> It is necessary to open the Outbox
> and delete its contents in order for
> the problem to clear.
>
> Bill
>
>
