default email client is not properly installed
remar
Internet Explorer error message that says: "Could not perform this operation
because the default email client is not properly installed".
I have two machines with nearly identical software and settings on each one.
This problem just cropped up on only one machine. The other is fine... I
can click on an email hyperlink in IE7 and my email client, Outlook Express,
pops up.
I have been through all of the OE settings on each machine. They are
identical. I have followed EVERY step on this page (
http://support.microsoft.com/?kbid=306098 ) to make OE my default client
(even though it always has been and has been working fine up until today,
when I noticed this inability to send mail from a link in a web page). I
have tried all three methods of registering OE as default shown on that page
and I also checked the registry to see if I needed to add a data string to
the default mail client key (instructions at the bottom of that page). The
value was already there.
I have also opened Folder Options|File Types in Windows Explorer and checked
the values for URL:MailTo Protocol. The value reads as it should...
application: "C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE" /mailurl:%1
And the path to msimn.exe is correct.
Otherwise, OE is functioning perfectly for me. I can also use the Send To
feature with no problem.
Does anyone have an idea how to fix this?
Bruce Hagen
Make OE the default e-mail client:
http://www.oehelp.com/oedef.aspx
For links in e-mail:
http://www.oehelp.com/oelnk.aspx
And:
http://support.microsoft.com/?kbid=306098
Restores OE to the E-mail clients list in Internet Options
http://www.dougknox.com/xp/scripts_desc/oe_client.htm
If you have MS Outlook installed, also see:
http://www.oehelp.com/OETips.aspx#13
"Send To" and E-mail Links Do Not Work Using Outlook Express as Default:
http://support.microsoft.com/?kbid=306098
Multiple browser windows open when you click on a mailto: link:
http://windowsxp.mvps.org/MailtoProtocol.htm
Control Panel | Add/Remove Programs | Set Program Access and Defaults |
Custom + Down Arrow | Select the radio button for Outlook Express.
Control Panel | Add/Remove Programs | Set Program Access and Defaults |
Custom + Down Arrow | Choose a default Web browser. Select the radio button
for Internet Explorer.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA
"remar" <re...@discussions.microsoft.com> wrote in message
news:6ED09634-9C78-45A8...@microsoft.com...
remar
Thanks for the response, but unfortunately, no joy. The other links were
either ones I had tried or ones that pertained to a different OS or different
Browser version. Some links were for issues that I am not having.
One link has gotten me closer, however, and I won't know until I have better
access to my second computer ... translation= my wife is playing a game on
that one right now.
The link I still have to investigate further is this one -->
http://windowsxp.mvps.org/MailtoProtocol.htm and its instructions for this
registry branch --> HKEY_LOCAL_MACHINE\Software\Classes\mailto
In comparing my machine with the issue to my other machine that doesn't have
this issue, I see different string values in this branch, namely
"FriendlyTypeName"="@ieframe.dll,-910" exists in the pc without issue but not
in the pc with issue. I am tempted to add it to the pc with the issue to see
if it fixes things.
I'll let you know how it went. In the meantime, please share any other
ideas. This is a real puzzler.
-Thank you
remar
couple of noticeable differences between the two computers in the mailto
branch.
First difference is with the "EditFlags" string:
The good pc has "EditFlags"=dword:00000002
The pc w/error has "EditFlags"=hex:02,00
The second difference is:
The good pc has "FriendlyTypeName"="@ieframe.dll,-910"
The pc w/error does not have this entry at all
Is it advisable to make these changes, so that the string values are
identical on both machines?
remar
couple of noticeable differences between the two computers in the mailto
branch.
First difference is with the "EditFlags" string:
The good pc has "EditFlags"=dword:00000002
The pc w/error has "EditFlags"=hex:02,00
The second difference is:
The good pc has "FriendlyTypeName"="@ieframe.dll,-910"
The pc w/error does not have this entry at all
Is it advisable to make these changes, so that the string values are
identical on both machines?
remar
When comparing my pc with the error to my pc without the error, I see a
couple of noticeable differences between the two computers in the mailto
branch.
First difference is with the "EditFlags" string:
The good pc has "EditFlags"=dword:00000002
The pc w/error has "EditFlags"=hex:02,00
The second difference is:
The good pc has "FriendlyTypeName"="@ieframe.dll,-910"
The pc w/error does not have this entry at all
Is it advisable to make these changes, so that the string values are
identical on both machines?
Bruce Hagen
they make no difference? If yes, try it. If not, wait until someone with
more registry experience in this area gives you an opinion.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA
"remar" <remarki...@hotmail.com> wrote in message
news:54155CD5-1B31-4C56...@microsoft.com...
![PA Bear [MS MVP]'s profile photo](http://lh3.googleusercontent.com/a-/ALV-UjXsf05hH-R8XChS3fXPPzfoO8FYYxAKhT86KfPnIELr3QJ9tQ=s40-c)
PA Bear [MS MVP]
remar
Yes, MS Office is installed, but not MS Outlook...
Suggestions?? - Thanks!
PA Bear [MS MVP]
HKEY_CURRENT_USER\Software\Microsoft\WAB\WAB4
• If not, STOP; If so, is there a DWORD named UseOutlook (NB: no space) and
is its value set to 1 (one)?
• If not, STOP; If so, Address Book is configured to share contacts with
Outlook, even if you don't use it (can happen with the install of Office).
Change the value to 0 (zero), close REGEDIT & reboot: Address Book should be
available to you and all should be well. (If that DWORD is not present,
don't create it, and don't alter any other DWORD values.)
Note that any changes (additions, deletions, edits) made while sharing was
enabled will not be available (displayed) in Address Book when sharing is
disabled.
=========================
1. http://www.oehelp.com/oedef.aspx; then...
2a. http://www.oehelp.com/oelnk.aspx
2b. Start [ | Control Panel | Add/Remove Programs ] | Set Program Access and
Defaults | Email | ...
========================
Are you running WinXP SP2 or WinXP SP3? Did you just install IE7?
remar
Yes I have that reg key but no, I don't have a DWORD named UseOutlook .
I just tried the mailto branch registry changes listed previously (the
"EditFlags" string and the "FriendlyTypeName" string), to no avail.
Boy, this is odd. I have tried so many different ways to register OE as my
default email client, and so many remedies mentioned in Google searches for
the error message, and this thing is being quite stubborn. Since the IE
error message says, "Could not perform this operation because the default
email client is not properly installed", could that point to corruption in
OE? As I mentioned, OE is working great for me in all other aspects. I just
recently migrated to IE7 from IE6, but I think I was still able to open email
links in IE7 for a little while after upgrading before this problem kicked in.
Hope someone can come up with another idea. - Thank you!
cine
"remar" <re...@discussions.microsoft.com> wrote in message
news:6ED09634-9C78-45A8...@microsoft.com...
remar
remar
exasperating to have one pc here that opens OE links in IE without a probelm,
and another pc that won't do it and throws out an error message. If any of
you come up with any more ideas, I am all ears! Thank you.
Steve Cochran
there.
steve
"remar" <re...@discussions.microsoft.com> wrote in message
news:A607EBB7-2126-4835...@microsoft.com...
remar
today (even if some don't pertain to this issue they are still pretty neat)
and get back to the board with the results. I thought about trying SafeMode,
too. Thanks again!
remar
I ran today's MS Critical Updates, like I always do on Super Tuesday (or
whatever they call it).
Aside from the Windows Malicious Software Removal Tool (KB890830), which ran
and found no infection, like always, here are the two Updates I installed...
Update Rollup for ActiveX Killbits for Windows XP (KB960715)
Security issues have been identified in ActiveX controls that could allow an
attacker to compromise a system running Microsoft Internet Explorer and gain
control over it.
Cumulative Security Update for Internet Explorer 7 for Windows XP (KB961260)
Security issues have been identified that could allow an attacker to
compromise a computer running Microsoft Internet Explorer and gain control
over it.
Man these are some mysterious machines we run, aren't they?
PA Bear [MS MVP]
in the a** it needed.
Steve Cochran
steve
"remar" <remarki...@hotmail.com> wrote in message
news:450ABBB7-8AD0-4915...@microsoft.com...
Bruce Hagen
new thread if you still have problems instead of hijacking this old and
finished thread. Thank you.
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA
"chowder" <cho...@discussions.microsoft.com> wrote in message
news:7D5F1342-E272-473F...@microsoft.com...
> I'm having the same problem...did you ever get it resolved?
PA Bear [MS MVP]
Bruce Hagen wrote:
> Yes he did. Please read the entire thread in the link below. Start your
> own
> new thread if you still have problems instead of hijacking this old and
> finished thread. Thank you.
>
> http://groups.google.com/group/microsoft.public.windows.inetexplorer.ie6_outlookexpress/browse_thread/thread/b7a2e0d78a5c2df4/b8bc1a610cfaedad?hl=en&q=author:remar%40discussions.microsoft.com
>
