Digitally Signed E-Mail error: The message could not be sent.

[ju.c]

Windows XP Pro SP2

"The message could not be sent. An error has occurred."

Oh. Okay. Don't you just love these descriptive error messages!

I receive that error message when I press the Send button for an Outlook
Express 6 signed message. I have spent 19 months trying to solve this and
when SP3 comes out I will try a fresh re-install, but I still need to know
why.

I have Certificates from Comodo and Thawte.
I have re-installed the certificates many times.
I have tried 4 different E-Mail addresses.

Please help, thank you.
--
Help me help others, ju.c.

[PA Bear [MS MVP]]

1a. Move any messages that you want to keep out of Sent Items and Deleted
Items folders and into other local OE folders you've created for archiving
(saving) such messages.

1b. Move 99% of your messages in your Inbox folder to other local OE
folders, too.

2. Write down the location of your identity's store
(http://www.insideoe.com/files/store.htm#storemain).

3. Close OE.

4. In Windows Explorer, navigate to your store folder, find & delete the
files Outbox.dbx, Sent Items.dbx, and Deleted Items.dbx.

To avoid such problems in the future:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [not available in SP2] and frequently
perform a manual compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm

- WinXP SP2 only: Do not shut down your machine while Windows is
automatically compacting your message store.

- Disable email scanning by your anti-virus application. It can cause
corruption (i.e., loss of messages), it provides no additional protection,
and even Symantec says it's not necessary:

<QP>
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
</QP>
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

[Michael Santovec]

OLEXP: ErrMsg The Message Could Not Be Sent An Error Has Occurred
http://support.microsoft.com/?kbid=190296

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm

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