"IE has experienced a problem and needs to close" error
anon...@discussions.microsoft.com
how to fix this...
Every time I have IE open and go to click on a link that
opens a new IE window, I get this error: "Internet Explorer
has experienced a problem and needs to close." Then ALL
instances of IE are closed, wiping out all my stuff I'm
doing in the IE windows.
I have tried everything, from following MS's
recommendations in the troubleshooting section, to
downloading files and patches, to doing a system restore.
This problem has been occurring both before and after
downloading SP2. This problem has effectively prevented me
from using IE. I use Firefox mostly anyway, but I have to
use IE for some things.
Can anyone help?
LuckyStrike
this below. IF you've already done that, then skip to the Malware/Spyware
section and proceed from there.
Open an ms-dos prompt window (Start>Run>) and type the following (one entry
at a time), and press enter after each line. A message will appear stating
that these have been registered successfully.
regsvr32 Shdocvw.dll
regsvr32 Shell32.dll (this command only for Win2000 and XP)
regsvr32 Oleaut32.dll
regsvr32 Actxprxy.dll
regsvr32 Mshtml.dll
regsvr32 Urlmon.dll
http://support.microsoft.com/?kbid=306831
http://support.microsoft.com/default.aspx?scid=kb;EN-US;276550
Didn't help? Then, I'd check for Spyware/ Malware etc. Long post follows:
Quick and basic scans from any of the following sites:
Doxdesk parasite scan
http://doxdesk.com/parasite/
Jim Eshelmans WSC on-line quick scan
http://www.aumha.org/a/noads.htm
Bugs Glitches and Stuff-ups
http://inetexplorer.mvps.org/Darnit.htm
More In-Depth on-line scanners for parasites and Trojans:
GFI free on-line Trojan scanner
http://www.windowsecurity.com/trojanscan/
Sygate Technologies Trojanscan
http://scan.sygatetech.com/pretrojanscan.html
PestPatrol on-line scan
http://www.pestscan.com/home.asp
SpywareChecker on-line scan
http://www.spywareguide.com/txt_onlinescan.html
Parasites, spyware malware basics:
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.mvps.org/winhelp2002/unwanted.htm
Check for Spyware - How-to
*Most important* - Before you try to remove spyware using any of the
following programs, realize that the process of cleaning and removing
certain spyware and malware may possibly interrupt and kill your internet
connection. Therefore, you should obtain a copy of LSPFIX, and Winsockfix
which will then make it possible for you to re-establish your internet
connection if it gets terminated.
Download LSPFIX from either of the following sites:
http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html (For Win2k or XP)
Download Winsockfix here
http://members.shaw.ca/installations/WinsockFix.zip
First, install the respective programs and then update them immediately, so
that they have the current versions, and definitions. **Read the Help Files
and Tutorials**.
After you've Updated Spybot S&D, and SpywareBlaster, you *must* ENABLE the
protections as well. These two programs do not automatically enable
protections obtained from the newest definitions and updates, therefore this
process but must be done manually. Without having enabled protections, the
current definitions obtained from updates will be *useless*.
Run the programs one at a time. With Ad-Aware you may have it generally
clean whatever it finds. The same applies for CWShredder. Spybot S&D
requires special attention, as does HijackThis (Only more so. Details listed
below) The programs are listed in order of their general strength, safety,
and purpose. It is perhaps best to install and run these in this order of
appearance. All are freeware programs, but if you are pleased with the
results and quality of the utilities, donations to the respective Authors
will be cheerfully accepted.
Another thing to consider doing is to run a program (only run one program at
a time) a few times consecutively. The reason for this is that the first
pass may kill certain Spyware programs, but may not be able to terminate and
kill all files and programs which may be running at the time. That is why a
second pass may be necessary to be thoroughly effective.
Under the most stubborn cases, running the programs in Safe-Mode will allow
for the best cleaning conditions, as there will be a minimum of interference
from processes running in the background.
Ad -Aware
http://www.lavasoftusa.com/support/download/
Ad-Aware Tutorial (might help if you look through this)
http://www.bleepingcomputer.com/forums/index.php?showtutorial=48
Ad-Aware VX2 Cleaner Plug-In
http://www.lavasoftusa.com/software/plugins/vx2cleaner.shtml
CWShredder (cleans all Cool Web Search malware)
http://www.spywareinfo.com/~merijn/downloads.html
If the Authors site is unable to be accessed, then the following two sites
offer his programs as well.
http://www.majorgeeks.com/download4086.html
http://www.snapfiles.com/get/coolwebshredder.html
CWShredder Tutorial
http://www.bleepingcomputer.com/forums/index.php?showtutorial=47
Coolwebsearch Smartkiller
http://www.safer-networking.org/files/delcwssk.zip
http://www.spychecker.com/program/miniremovalcw.html
The above item is sometimes necessary if CWShredder detects a SmartSearch2
variant on your PC.
Spybot S&D
http://www.safer-networking.org/index.php?page=download
Spybot Tutorial (Must Read)
http://www.safer-networking.org/index.php?page=tutorial
Other tutorials for Spybot S&D (Also must read)
http://www.bleepingcomputer.com/forums/index.php?showtutorial=43
http://tomcoyote.com/SPYBOT/index1.php
http://tomcoyote.com/SPYBOT/index2.php
This item below is designed to *prevent* installation of malware and the
like by comparing known CLSID's of these "bad guys" with what is in its
definitions. By enabling a *Kill Bit* it prevents known malignant ActiveX
from being installed or run on your machine. It doesn't remove anything, nor
will it fix anything that is already in your PC. Rather, it will prevent
installation or re-installation of the item once it has been removed
manually, or by the use of another program which will perform the duty of
removing the spyware.
SpywareBlaster (prevents installation of Spyware, Trojans, etc.)
http://www.javacoolsoftware.com/spywareguard.html
SpywareBlaster Tutorial
http://www.bleepingcomputer.com/forums/index.php?showtutorial=49
SpywareGuard (companion program to SWB, above)
http://www.javacoolsoftware.com/spywareguard.html
SpywareGuard Tutorial
http://www.bleepingcomputer.com/forums/index.php?showtutorial=50
If you use Spybot S&D, be sure to clean *ONLY* the items displayed in *RED*.
DO NOT clean any items displayed in Black or Green at this time.
Lastly there is HijackThis. Hijack this is a very powerful, last resort type
of program which is generally best used in conjunction with help from those
who deal with the findings of the log created by the HijackThis scan. It
does nothing in the scan itself; it merely says what is present and/or
running on your PC. The items must be checked-marked to be "cleaned". You
must know *exactly* what you are checking-off before you proceed. If you
don't, you can quite possibly disable many useful and vital functions of
your PC. Remember; read the Tutorials, and seek help at SpywareInfo Forums,
Net-Integration, or TomCoyote forums for safety's sake.
HijackThis
http://www.spywareinfo.com/~merijn/downloads.html
If the preceding site is down, you may get HijackThis from other sites
Hijack This (from Major Geeks)
http://www.majorgeeks.com/download3155.html
http://www.spychecker.com/program/hijackthis.html
http://computercops.biz/downloads-cat-14.html
HijackThis Tutorials **(MUST READ)**
http://www.spywareinfo.com/~merijn/htlogtutorial.html
http://www.bleepingcomputer.com/forums/index.php?showtutorial=42
http://hjt.wizardsofwebsites.com/
http://s89223352.onlinehome.us/mirror/hjt/
Where to seek help with your HijackThis scan log
SpywareInfo Forums
http://forums.spywareinfo.com/
other help forums for HijackThis:
Net-Integration
http://forums.net-integration.net/index.php?c=19
TomCoyote
http://forums.tomcoyote.com/index.php?showforum=27
Anti-Virus Tools
AVG Anti-virus by Grisoft
http://free.grisoft.com/freeweb.php/doc/2/lng/us/tpl/v5
avast! Virus Cleaner - free virus & worm removal tool
http://www.avast.com/eng/avast_cleaner.html
McAfee AVERT Stinger
http://vil.nai.com/vil/stinger/
NOTE: With the above tools, particularly Avast Virus cleaner, be sure to
disable your background PC Anti-virus utility.
F-Prot for DOS (I don't know if this will work on XP systems however)
http://www.f-prot.com/products/home_use/dos/
http://www.f-prot.com/products/home_use/
http://www.claymania.com/f-prot.html
If you can use this program, be sure to make certain the most recent Updates
are obtained for it.
http://www.f-secure.com/download-purchase/dos_updates.shtml
F-Secure Anti-Virus for DOS (F-PROT edition)
Update Macro.def to your system to get up-to-date macro virus protection.
The other Anti-Virus databases, Sign.def and Sign2.def are updated weekly.
They have definitions for all other kinds of viruses except macro-viruses.
MACRO.DEF definition file
SIGN.DEF definition file
SIGN2.DEF definition file
On-Line Virus scanners:
RAV Antivirus Online Virus Scan
http://www.ravantivirus.com/scan/
Command on Demand
http://www.authentium.com/solutions/cod/index.cfm
Freedom on-line virus check
http://www.freedom.net/viruscenter/onlineviruscheck.html
TrendMicro Housecall (also detects some Trojans)
http://housecall.trendmicro.com/
BitDefender Scan Online
http://www.bitdefender.com/scan/licence.php
Kapersky Online Virus Scanner
http://www.kaspersky.com/remoteviruschk.html
The above scanner works differently from most; it is a server based scanner,
and will only scan individual files, or directories which are limited to 1
MB in total size. It will not do a full system scan.
Hauri LiveCall Online virus scanning
http://www.globalhauri.com/html/products/livecall.html
The above is also server based if I remember correctly
Panda on-line virus scan
http://www.pandasoftware.com/activescan/activescan.asp
McAfee FreeScan
http://us.mcafee.com/root/mfs/default.asp
Symantec Security Check (page offers security and/or virus scan)
http://snipurl.com/7gz1
More general info you should be aware of:
The Parasite Fight; Quick Fix Protocol
http://www.aumha.org/a/quickfix.htm
How to surf the Internet more safely with Internet Explorer
http://www.infinisource.com/techfiles/surf-safe.html
So how did I get infected in the first place?
http://boards.cexx.org/viewtopic.php?t=957
Rogue/Suspect Anti-Spyware Products & Web Sites
http://www.spywarewarrior.com/rogue_anti-spyware.htm
Other vulnerability tests:
Jason's Toolbox Browser Security Tests
http://www.jasons-toolbox.com/BrowserSecurity/
Qualys' Free Browser Checkup
http://browsercheck.qualys.com/
MyNetWatchman - WinPopUP Tester
http://www.mynetwatchman.com/winpopuptester.asp
Firewall tests: (YMMV :-)
Sygate Technologies Stealthscan
http://scan.sygatetech.com/prestealthscan.html
PortScan from Hackerwatch.org
http://www.hackerwatch.org/probe/
ShieldsUp ports and security tests
http://www.grc.com/x/ne.dll?bh0bkyd2
Site which links to various tests
Security-Ops
http://www.security-ops.tk/
How to disable Windows Messenger Service or WinPopup
http://www.opentechsupport.net/forums/archive/topic/11211-1.html
HTH -
--
LuckyStrike
L...@smokedamagedfurniture.youcandriveitawaytoday.com
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
http://home.satx.rr.com/badour/html/post.html
-------------------------------------------------
<anon...@discussions.microsoft.com> wrote in message
news:02df01c49779$57a75e80$a401...@phx.gbl...
anon...@discussions.microsoft.com
>Any help with the above problem would be greatly
appreciated - I get the same error, however, it seems to
happen randomly - sometimes I can access a website and
sometimes this error comes up. there are certain sites
that it comes up on every time. It is extremely
frustrating to say the least.
LuckyStrike
--
LuckyStrike
L...@smokedamagedfurniture.youcandriveitawaytoday.com
The best Tweak and your ally for IE = **Disable Active Scripting**
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
------------------------------------------------------------
"odekock AT hotmail DOTcom" <anon...@discussions.microsoft.com> wrote in
message news:a01101c497a9$158ebe00$a601...@phx.gbl...
Brian
response. I am gonna try those ideas that were mentioned, but I have
exhausted my efforts at scanning for spyware, malware, hijacking, etc.
<anon...@discussions.microsoft.com> wrote in message
news:02df01c49779$57a75e80$a401...@phx.gbl...
Di
I came to this board because of the very same problem. In
all honesty, this part:
***********************************
Open an ms-dos prompt window (Start>Run>) and type the
following (one entry
at a time), and press enter after each line. A message
will appear stating
that these have been registered successfully.
regsvr32 Shdocvw.dll
regsvr32 Shell32.dll (this command only for Win2000 and XP)
regsvr32 Oleaut32.dll
regsvr32 Actxprxy.dll
regsvr32 Mshtml.dll
regsvr32 Urlmon.dll
***********************
scares the HECK out of me! I know that messing with the
registry can really botch up your machine. Is this
something that a novice should do?
Any references to this particular error message (IE has
enountered a problem and needs to close) on this board
seem to elicit the same reactions......to search for
malware, spyware, etc. Can I determine, then, that this
is the normal culprit? Just curious.
Thank you.
>.
>
LuckyStrike
Don't know much about this accompat.txt thing.
http://www.google.com/search?hl=en&ie=UTF-8&q=appcompat.txt&btnG=Google+Search
http://computing.net/windowsxp/wwwboard/forum/72149.html
A few suggestion have already been offered for this issue in this thread,
and others in this group.
http://groups.google.com/groups?q=+%22IE+has+encountered+a+problem+and+has+to+close%22+group:microsoft.public.windows.inetexplorer.ie6.browser&hl=en&lr=&ie=UTF-8&scoring=r&filter=0
http://snipurl.com/907n
http://snipurl.com/907l
http://snipurl.com/907m
Search this very thread you're presently in for some possible answers, then
look at the links offered.
HTH -
--
LuckyStrike
L...@smokedamagedfurniture.youcandriveitawaytoday.com
The best Tweak and your ally for IE = **Disable Active Scripting**
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
------------------------------------------------------------
"Brian" <bdu...@new.rr.com> wrote in message
news:UBI0d.12271$B51....@twister.rdc-kc.rr.com...
LuckyStrike
Sorry for the delay... Had to deal with an untimely interruption. :-( :-D
No problem with doing that Di.It doesn't have anything to do with the
Registry. It isn't uncommon to click a new link and have that "IE has
encountered a problem, and must close... sorry for the inconvenience.....
you may lose work in unfinished programs... etc".
In fact, it is much more common for that error message to arise when having
IE open and clicking through various pages, links, etc, than it is to simply
open IE and get that message box from the get-go.
Remember that my reply was addressing this problem as reported by the OP:
<paste>
Every time I have IE open and go to click on a link that opens a new IE
window, I get this error: "Internet
Explorer has experienced a problem and needs to close." Then ALL instances
of IE are closed, wiping out all my stuff I'm doing in the IE windows.
</paste>
You like reading Did? Here, have a field day, and I hope it will be of some
help for you. :-)
Here you will find reference:
You cannot open a new Internet Explorer window or nothing occurs after you
click a link
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q281679&sd=tech
http://www.anetforums.com/posts.aspx?ThreadIndex=3330
More stuff:
Description and availability of Internet Explorer Error Reporting tool
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q276550
Error Message: Microsoft Internet Explorer Has Encountered a Problem and
Needs to Close (PDF.dell)
http://support.microsoft.com/?kbid=293623
Error Message: Internet Explorer Has Encountered a Problem and Needs to
Close (Asthma.dell)
http://support.microsoft.com/?kbid=810887
Versions of Comet Cursor That Are Earlier Than Version 4.0 Cause an Error
Message
http://support.microsoft.com/?kbid=316085
An Error Occurs in Asthma.dell in Internet Explorer 6 on Windows Me
http://support.microsoft.com/?kbid=318153
World Media Version of the Bubo.dell File Causes an Error Message in Windows
XP
http://support.microsoft.com/?kbid=321923
Access Violation Error in Ramón
http://support.microsoft.com/?kbid=810948
Error Message in Mac.dell Appears When Starting, and then Internet Explorer
Quits
http://support.microsoft.com/?kbid=813181
Internet Explorer or Outlook Express Quits Unexpectedly with an Error in
Asthma.dell
http://support.microsoft.com/?kbid=816506
"Explore.exe has encountered a problem and needs to close" error message
when you try to start Internet Explorer
http://support.microsoft.com/?kbid=831432
Explore.exe has encountered a problem and needs to close. We are sorry for
the inconvenience.
http://inetexplorer.mvps.org/answers_8.htm#ert
http://inetexplorer.mvps.org/answers_10.htm#close
I'll add a few more:
(you can copy and paste these into the Run box)
regsvr32 Urlmon.dll
regsvr32 Shdocvw.dll
regsvr32 Msjava.dll
regsvr32 Actxprxy.dll
regsvr32 Oleaut32.dll
regsvr32 Mshtml.dll
regsvr32 Browseui.dll
regsvr32 Shell32.dll (this command only for Win2000 and XP. Do not use with
W98se)
They should already be registered, but they will either register or they
won't; it's as simple as that.
--
LuckyStrike
L...@smokedamagedfurniture.youcandriveitawaytoday.com
The best Tweak and your ally for IE = **Disable Active Scripting**
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
------------------------------------------------------------
"Di" <anon...@discussions.microsoft.com> wrote in message
news:07c801c49848$016f86d0$a501...@phx.gbl...
> I came to this board because of the very same problem. In
> all honesty, this part:
> ************************
> Open an ms-dos prompt window (Start>Run>) and type the
> following (one entry
> at a time), and press enter after each line. A message
> will appear stating
> that these have been registered successfully.
>
> regsvr32 Shdocvw.dll
> regsvr32 Shell32.dll (this command only for Win2000 and XP)
> regsvr32 Oleaut32.dll
> regsvr32 Actxprxy.dll
> regsvr32 Mshtml.dll
> regsvr32 Urlmon.dll
>
> ***********************
>
> scares the HECK out of me! I know that messing with the
> registry can really botch up your machine. Is this
> something that a novice should do?
>
> Any references to this particular error message (IE has
> enountered a problem and needs to close) on this board
> seem to elicit the same reactions......to search for
> malware, spyware, etc. Can I determine, then, that this
> is the normal culprit? Just curious.
>
> Thank you.
>
>
> >-----Original Message-----
> >Since you didn't <--addenda correction by LS *specify* which
troubleshooting method you
> *actually* used, try
> >this below. IF you've already done that, then skip to the
> Malware/Spyware
> >section and proceed from there.
> >
> >Open an ms-dos prompt window (Start>Run>) and type the
> following (one entry
> >at a time), and press enter after each line. A message
> will appear stating
> >that these have been registered successfully.
> >
> >regsvr32 Shdocvw.dll
> >regsvr32 Shell32.dll (this command only for Win2000 and
> XP)
> >regsvr32 Oleaut32.dll
> >regsvr32 Actxprxy.dll
> >regsvr32 Mshtml.dll
> >regsvr32 Urlmon.dll
> >
> >http://support.microsoft.com/?kbid=306831
> >http://support.microsoft.com/default.aspx?scid=kb;EN-
> US;276550
> >
> >Didn't help? Then, I'd check for Spyware/ Malware etc.
> Long post follows:
<snipped
LuckyStrike
This is a *Re-Post* of my previous reply to you. Ignore the former reply
because it contains spelling errors "courtesy" of "Spell-check"
(spel-chucker). I let it "do it's own thing", and the result was *total
disaster*! :-D
~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Corrected post follows:
Sorry for the delay... Had to deal with an untimely interruption. :-( :-D
No problem with doing that Di.It doesn't have anything to do with the
Registry in the common sense. It isn't unusual to click a new link and have
the "IE has
encountered a problem, and must close... sorry for the inconvenience.....
you may lose work in unfinished programs... etc" message box appear.
In fact, it is much more common for that error message to arise when having
IE open and clicking through various pages, links, etc, than it is to simply
open IE and get that message box from the get-go.
Remember that my reply was addressing this problem as reported by the OP:
<paste>
Every time I have IE open and go to click on a link that opens a new IE
window, I get this error: "Internet
Explorer has experienced a problem and needs to close." Then ALL instances
of IE are closed, wiping out all my stuff I'm doing in the IE windows.
</paste>
You like reading Di? Here, have a field day, and I hope it will be of some
help for you. :-)
Here you will find reference:
You cannot open a new Internet Explorer window or nothing occurs after you
click a link
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q281679&sd=tech
http://www.anetforums.com/posts.aspx?ThreadIndex=3330
More stuff:
Description and availability of Internet Explorer Error Reporting tool
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q276550
Error Message: Microsoft Internet Explorer Has Encountered a Problem and
Needs to Close (Pdm.dll)
http://support.microsoft.com/?kbid=293623
Error Message: Internet Explorer Has Encountered a Problem and Needs to
Close (Mshtml.dll)
http://support.microsoft.com/?kbid=810887
Versions of Comet Cursor That Are Earlier Than Version 4.0 Cause an Error
Message
http://support.microsoft.com/?kbid=316085
An Error Occurs in Mshtml.dll in Internet Explorer 6 on Windows Me
http://support.microsoft.com/?kbid=318153
Wurld Media Version of the Bpboh.dll File Causes an Error Message in Windows
XP
http://support.microsoft.com/?kbid=321923
Access Violation Error in Urlmon
http://support.microsoft.com/?kbid=810948
Error Message in Mfc42.dll Appears When Starting, and then Internet Explorer
Quits
http://support.microsoft.com/?kbid=813181
Internet Explorer or Outlook Express Quits Unexpectedly with an Error in
Mshtml.dll
http://support.microsoft.com/?kbid=816506
"Iexplore.exe has encountered a problem and needs to close" error message
when you try to start Internet Explorer
http://support.microsoft.com/?kbid=831432
Iexplore.exe has encountered a problem and needs to close. We are sorry for
the inconvenience.
http://inetexplorer.mvps.org/answers_8.htm#ert
http://inetexplorer.mvps.org/answers_10.htm#close
--
HTH -
LuckyStrike
L...@smokedamagedfurniture.youcandriveitawaytoday.com
The best Tweak and your ally for IE = **Disable Active Scripting**
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
------------------------------------------------------------
"Di" <anon...@discussions.microsoft.com> wrote in message
news:07c801c49848$016f86d0$a501...@phx.gbl...
Jan Il
> Hi again Di,
>
> This is a *Re-Post* of my previous reply to you. Ignore the former
> reply because it contains spelling errors "courtesy" of "Spell-check"
> (spel-chucker). I let it "do it's own thing", and the result was
> *total disaster*! :-D
Yours too? I keep meaning to change my Klingon Spulk Cheekter. Kaplah! :-)
Jan :)
Smiles are meant to be shared,
that's why they're so contagious
LuckyStrike
"Jan Il" <ab...@localhost.com> wrote in message
news:OtFX6zR...@TK2MSFTNGP15.phx.gbl...
around here; y'know) and then when I returned and went to send it, I don't
know exactly what happened, but the thing had all these weird corrections.
Like a .dll became dell. Urlmon became Yamon (musta been a Jamaican spell
checker. <G>) or something. Makes a person look foolish... or malicious;
either way, it s*****. :-\
Here is a ditty initially posted (in another newsgroup) by an acquaintance
(thanks Hugh C.):
> Yew vaunt misspelling? Eye halve sum.....
>
> Eye halve a spelling chukka
> It came with my pea sea
> It plainly marcs four my revue
> Miss steaks eye kin knot sea
>
> Eye strike a key and type a word
> And weight four it two say
> Weather eye am wrong oar write
> It shows me strait a weigh.
>
> As soon as a mist ache is maid
> It nose bee fore two long
> And eye can put the error rite
> Its rarely ever wrong.
>
> Eye have run this poem threw it
> I am shore your pleased two no
> Its letter perfect in it`s weigh
> My chukka tolled me sew.
>
> --Sauce unknown
--
LS
-----------
Gwen
(My apologies if this is a duplicate - I tried to send a
note, yesterday, and got the message that it would appear
within a few minutes, but, now, I can't find it.)
I am running Win 98 SE and IE 6.0.
I am getting the error message that "Internet Explorer has
encountered an error and needs to close," as the OP
mentioned he is also receiving. Based on responses to the
same question on this board, I have done the following:
1) Went to http://forum.aumba.org/viewtopic.php?t=5877
to download AdAware. I ran AdAware and there were 90+
negligable (??) objects which I deleted.
2)went to www.snapfiles.com/get/coolwebshredder.html and
downloaded CW Shredder and ran the program. The results
showed 'not present' and 'none infected.'
3) went to www.cexx.org/lspfix.htm to d/l the LSP-Fix
program
4) went to www.windowsecurity.com/trojanscan and ran the
trojanscan.exe which found zero infected files.
5) went to www.mvps.org/winhelp2002/delcachec:htm and
followed the direction for deleting my cache
6) went to http://inetexplorer.mvps.org/darnit.htm and
clicked the link to check system for parasites. My system
was pronounced 'clean.'
BUT. I am still receiving the 'IE had encountered a
problem.........' error message. I should probably also
mention that the only other error message that I am
receiving on my machine at the moment has to do with MS
Money 2004; when I boot up my machine, a message appears
having to do with a missing .dll file in Money. I am able
to open Money, so, honestly, I had not given the message
much more thought than of it just being an inconvenience.
Granted, I was trying to combine hints from a couple of
different posts, so, I'm certain I've missed doing
SOMETHING - but, what is it?? Mind you - I do realize
that one of the suggestions is to enter some lines in your
registry, but, as a very NONcomputer-literate person, I'm
very, very leery of doing this.
Is it actually possible that I will never be able to run
IE in the future without this problem?
Any direction appreciated.
Thank you.
>.
>
Jan Il
Very funny...and....the "sauce" is questionable as well..... ;=))
Jan :)
Gwen OR Di :)
Is replying to yourself considered nuts?? If so, I guess
I'm busted.
Luckystrike - my message, yesterday, in which I put the
sender's name as 'Di' is truly me (first and middle
names). Anyway, I did just find both my message from
yesterday as well as your response. (wow!!) I will look
through some of those articles you gave me. Thank you.
I would like it, however, if you could peruse this email
because I did include more detail about what, exactly,
I've done, thusfar, in trying to remedy my problem.
Admittedly, I'm blonde and pretty confused right now!! :)
>.
>
LuckyStrike
Your original post is here:
http://snipurl.com/90ue
and here:
http://snipurl.com/90uj
and now here (it will be, it takes awhile for Google to catch up)
http://snipurl.com/90um
Now, first, as you can see, It is *far* better to start your own post, so
then you *might* be able to find it again. <BG>
Next, it is commendable to do some searching (as you've done) and try to
find an answer to a commonly posed question.
Those entries you have read about "registering" are not *in the Registry"
(as I've already stated) in the commonly (mis)understood sense of the word.
You do not need to run Regedit to do this. They will either work and be
successfully registered when you do that, or they won't. It's that simple.
It *may* remedy you situation, or it may not. But it isn't going to "break"
anything.
To resolve this problem in Internet Explorer, follow these steps:
Quit all programs that are running.
Click Start, and then click Run.
Type regsvr32 urlmon.dll, and then click OK.
When you receive the "DllRegisterServer in urlmon.dll succeeded" message,
click OK.
If this does not resolve the problem, repeat steps 2 through 4 for each of
the following files (in step 3, replace Urlmon.dll with each of the file
names below):
(you can copy and paste these into the Run box)
regsvr32 Shdocvw.dll
regsvr32 Msjava.dll
regsvr32 Actxprxy.dll
regsvr32 Oleaut32.dll
regsvr32 Mshtml.dll
regsvr32 Browseui.dll
regsvr32 Shell32.dll (this command only for Win2000 and XP. Do not use with
W98se)
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q281679&sd=tech
~~~~~~~~~~~~~~~~~~~~~~~~~
Congrats on having that which appears to be a clean machine. Yet there are
other programs which can "hide" or be hard to detect without running the
*full monty* of accepted Anti-Malware applications. Spybot S&D , and
HijackThis are two which you missed using. HijackThis *REQUIRES* help.
Spybot S&D also needs some help, but if it finds anything and displays them
in *RED*, you can generally clean them using the program. These can also be
restored using the *Recovery* button, if you have made a mistake.
Spybot S&D
http://www.safer-networking.org/index.php?page=download
Spybot Tutorial (Must Read)
http://www.safer-networking.org/index.php?page=tutorial
Other tutorials for Spybot S&D (Also must read)
http://www.bleepingcomputer.com/forums/index.php?showtutorial=43
http://tomcoyote.com/SPYBOT/index1.php
http://tomcoyote.com/SPYBOT/index2.php
HijackThis
http://www.spywareinfo.com/~merijn/downloads.html
If the preceding site is down, you may get HijackThis from other sites
Hijack This (from Major Geeks)
http://www.majorgeeks.com/download3155.html
http://www.spychecker.com/program/hijackthis.html
http://computercops.biz/downloads-cat-14.html
HijackThis Tutorials **(MUST READ)**
http://www.spywareinfo.com/~merijn/htlogtutorial.html
http://www.bleepingcomputer.com/forums/index.php?showtutorial=42
http://hjt.wizardsofwebsites.com/
http://s89223352.onlinehome.us/mirror/hjt/
Where to seek help with your HijackThis scan log
SpywareInfo Forums
http://forums.spywareinfo.com/
other help forums for HijackThis:
Net-Integration
http://forums.net-integration.net/index.php?c=19
TomCoyote
http://forums.tomcoyote.com/index.php?showforum=27
Again, Hijack this is a very powerful, last resort type of program which is
generally best used in conjunction with help from those who deal with the
findings of the log created by the HijackThis scan. It does nothing in the
scan itself; it merely says what is present and/or running on your PC. The
items must be checked-marked to be "cleaned". You must know *exactly* what
you are checking-off before you proceed. If you don't, you can quite
possibly disable many useful and vital functions of your PC. Remember; read
the Tutorials, and seek help at SpywareInfo Forums, Net-Integration, or
TomCoyote forums for safety's sake.
HTH -
(Note: Entire post remains *unsnipped* for the benefit of those who cannot
find the original thread in which the initial info was posted. Sorry.)
--
LuckyStrike
L...@smokedamagedfurniture.youcandriveitawaytoday.com
The best Tweak and your ally for IE = **Disable Active Scripting**
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
------------------------------------------------------------
"Gwen" <anon...@discussions.microsoft.com> wrote in message
news:0daa01c4993f$b709d200$a301...@phx.gbl...
>
> (My apologies if this is a duplicate - I tried to send a
> note, yesterday, and got the message that it would appear
> within a few minutes, but, now, I can't find it.)
>
> I am running Win 98 SE and IE 6.0.
>
> I am getting the error message that "Internet Explorer has
> encountered an error and needs to close," as the OP
> mentioned he is also receiving. Based on responses to the
> same question on this board, I have done the following:
>
> 1) Went to http://forum.aumha.org/viewtopic.php?t=5877
(this URL corrected by LuckyStrike. Initially read .aumba.org)
LuckyStrike
Hi Gwen-Di (like Wendi. hehe)
OK, I will (read your post, that is) and yes, I guess you are "busted" <vbg>
:-))
And just for safety's sake I will (once again) repost my reply in it's
entirety without the errors of spell-checker *messing it up*, so you will
have a complete and unmussed version. Here goes:
No problem with doing that Di / Gwen (using the start>run>register the
entries thing). It doesn't have anything to do with the Registry in the
common sense that the term is (mis) understood. You don't need to run or use
Regedit to do this.
It isn't unusual to click a new link and have the "IE has
encountered a problem, and must close... sorry for the inconvenience.....
you may lose work in unfinished programs... etc" message box appear.
In fact, it is much more common for that error message to arise when having
IE open and clicking through various pages, links, etc, than it is to simply
open IE and get that message box from the get-go.
Remember that my reply was addressing this problem as reported by the OP:
<paste - quote>
"Every time I have IE open and go to click on a link that opens a new IE
window, I get this error: "Internet
Explorer has experienced a problem and needs to close." Then ALL instances
of IE are closed, wiping out all my stuff I'm doing in the IE windows."
</paste - quote>
Here you will find the reference:
You cannot open a new Internet Explorer window or nothing occurs after you
click a link
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q281679&sd=tech
http://www.anetforums.com/posts.aspx?ThreadIndex=3330
To resolve this problem in Internet Explorer, follow these steps:
Quit all programs that are running.
Click Start, and then click Run.
Type regsvr32 urlmon.dll, and then click OK.
When you receive the "DllRegisterServer in urlmon.dll succeeded" message,
click OK.
If this does not resolve the problem, repeat steps 2 through 4 for each of
the following files (in step 3, replace Urlmon.dll with each of the file
names below):
(you can copy and paste these into the Run box)
regsvr32 Urlmon.dll
regsvr32 Shdocvw.dll
regsvr32 Msjava.dll
regsvr32 Actxprxy.dll
regsvr32 Oleaut32.dll
regsvr32 Mshtml.dll
regsvr32 Browseui.dll
regsvr32 Shell32.dll (<---this command **only for Win2000 and XP**. Do not
use with W98se or other OS'es not mentioned)
They should already be registered, but they will either register or they
won't; it's as simple as that.
More stuff:
I have re-read this post I've "written" (for the third or fourth time.)
<sigh> and I believe it is accurate and without error.
--
HTH -
LuckyStrike
L...@smokedamagedfurniture.youcandriveitawaytoday.com
The best Tweak and your ally for IE = **Disable Active Scripting**
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
------------------------------------------------------------
"Gwen OR Di :)" <anon...@discussions.microsoft.com> wrote in message
news:0e2d01c49949$4e2841e0$a501...@phx.gbl...
Gwen Di - like Wendi :)
Luckystrike - I feel awful - but, I just followed your
directions, below:
To resolve this problem in Internet Explorer, follow these
steps:
Quit all programs that are running.
Click Start, and then click Run.
Type regsvr32 urlmon.dll, and then click OK.
When you receive the "DllRegisterServer in urlmon.dll
succeeded" message,
click OK.
If this does not resolve the problem, repeat steps 2
through 4 for each of
the following files (in step 3, replace Urlmon.dll with
each of the file
names below):
(you can copy and paste these into the Run box)
regsvr32 Urlmon.dll
regsvr32 Shdocvw.dll
regsvr32 Msjava.dll
regsvr32 Actxprxy.dll
regsvr32 Oleaut32.dll
regsvr32 Mshtml.dll
regsvr32 Browseui.dll
regsvr32 Shell32.dll (<---this command **only for Win2000
and XP**. Do not
use with W98se or other OS'es not mentioned)
*************
Minus the Shell32.dll as I am running Win 98SE......and it
has not helped. I am *still* receiving the error message
as I try to flip through pages. HOWEVER......I have no
problem coming to this site (thankfully!!).
In an earlier post, I mentioned that I receive an error
message when I initially boot up my machine. I copied it
in the hopes that it may also be of importance. It reads:
****************
[insert yellow triangle with exclamation point] Error
Starting Program
The REMINDER.EXE file is linked to missing export
MNYUTIL.DLL:?chDecNum@@3DA
*****************
I will anxiously await your directive to see if there is
ANY hope left for me and my relationship with Internet
Explorer! <sigh>
Gwen-Di
>.
>
Jan Il
You might also try the following and see if it helps:
Error Message: Internet Explorer Has Encountered a Problem and Needs to
Close (Mshtml.dll)
http://support.microsoft.com/default.aspx?scid=kb;EN-US;810887
Error Message: Microsoft Internet Explorer Has Encountered a Problem and
Needs to Close (Pdm.dll)
http://support.microsoft.com/?kbid=293623
or........
Tools>Internet Options>Advanced Tab ---> Scroll down to "Enable third -
party browser extensions (requires restart)" and uncheck the box. --> Left
Click on APPLY.
If these steps do not resolve your problem, please post back to this thread
with the details and any error messages.
Hope this helps
Jan :)
Smiles are meant to be shared,
that's why they're so contagious.
Please reply to the newsgroup so others may benefit.
Replies are posted only to the newsgroup for the benefit or other readers.
Gwen-Di :)
Hello, Jan,
Thank you for taking the time to respond to my problem.
I had actually already gone in and unchecked the 'enable
third party ......' box under Tools --> Internet Options,
after reading that suggestion in another thread to another
poster.
As for
http://support.microsoft.com/default.aspx?scid=kb;EN-
US;810887,
I find that it doesn't seem to apply to me since I am
running Win98 SE.
I had also disabled script debugging for the same reason -
I'd found it in another post.
When I receive the wretched erro message and click
the 'details' button, I find the following information:
Error Signature
iexplore.exe
App Ver: 6.0.2800.1106
Mod Name: msvcrt.dll
Mod Ver: 6.1.8293.0
Offset: 00015ca2
Furthermore (in case you haven't read this entire,
convuluted thread), I have also done the following:
updated and ran Adaware. Several 'negligible' items were
found and deleted. I don't recall the exact number; it
was under 100.
installed and ran CWShredder, with 'not present' and 'none
infected' being the result
downloaded LSP-Fix
went to www.windowsecurity.com and did the trojan scan -
there were no infected files.
went to www.mvps.org/winhelp2002/delcachec:htm
and followed the directions for clearing my cache
went to http://inetexplorer.mvps.org/darnit.htm
and clicked the link to check - the check showed nothing
Finally, the error message that I receive when I boot up
the machine is:
Error Starting Program
The REMINDER.EXE file is linked to missing export
MNYUTIL.DLL:?chDecNum@@3DA
I did add several programs onto my machine last week. I
recently lost my hard drive and had not completely
reinstalled all of the OES programs that had come with my
machine. I just used the Windows CDs that I received from
Gateway.
I can't think of any other information to provide - but,
please, if there is something further that you need, do
not hesitate to ask. :)
Thank you,
Gwen (Di) :)
>.
>
LuckyStrike
Hi... very long day... sorry for the delay, and I'm kinda wiped right now to
be able to think clearly.
OK, Sorry the "quick fix" didn't quick fix it. :-\ Don't feel awful, but you
have every right to feel disappointed, that it didn't fix it. At least it
didn't "break" anything.
I asked Jan to kinda look in for me, because I knew it would be a long
day... whatever. I saw, your post here (obvious) and Your reply to Jan. I
looked at those links she offered and IIRC, they *do* apply to W98 and
W98se. But you stated that they didn't apply. I'm tired though... so I could
be wrong.
Next.... If the reminder.exe *isn't* a Trojan, then I assume it, along with
the MNYUTIL.DLL, are related to the Money program which you said was messing
up (?). Am I remembering that right? It was the only other problem (program)
you had beside IE taking a dump every 5 minutes.<bg> (I don't mean to laugh,
you understand.) <s>
If I am correct in this, (and all scans; THOROUGH scans) indicate no
presence of a TROJ_BUDDY.E, (see link) then
http://www.trendmicro.com/vinfo/virusencyclo/default5.asp?VName=TROJ_BUDDY.E&VSect=T
Then, might I suggest un-installing / re-installing your Money program?
Maybe related... possibly... corrupted or something?? I don't really know...
and it will take me a bit more legwork to see the relation (if any) between
one and the other.
HTH -
(BTW, I have two more days like the one I've had today, so please excuse my
absence... believe me,... what I'm doing as an alternative ain't all the
fun.) I'll try my best to return (not empty-handed, if possible) as soon as
I can... If you have more input for me to work with, please submit it here.
OK? ;-)
--
LuckyStrike
L...@smokedamagedfurniture.youcandriveitawaytoday.com
The best Tweak and your ally for IE = **Disable Active Scripting**
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
------------------------------------------------------------
"Gwen Di - like Wendi :)" <anon...@discussions.microsoft.com> wrote in
message news:125601c4999d$b730a430$a301...@phx.gbl...
<snipped to conserve bandwidth>
LuckyStrike
Just a quickie; I checked the:
Error Message: Internet Explorer Has Encountered a Problem and Needs to
Close (Mshtml.dll)
http://support.microsoft.com/default.aspx?scid=kb;EN-US;810887
and it says at the bottom:
The information in this article applies to:
Microsoft Internet Explorer version 6 for Windows 98 Second Edition
Last Reviewed: 12/5/2003 (3.0)
It does go a bit further to read as follows: "The second Public Preview
release of Internet Explorer 6 (version 6.00.2479.0006) and some Beta
releases of Windows XP included Smart tags. Smart tags were removed from the
final released versions of Internet Explorer 6 and Windows XP based on
customer feedback."
However, it is obvious that if you don't have "Smart Tags", then it will not
apply to your particular instance, and would therefore be of no use.
HTH - (I'll return... :-)
--
LuckyStrike
L...@smokedamagedfurniture.youcandriveitawaytoday.com
The best Tweak and your ally for IE = **Disable Active Scripting**
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
------------------------------------------------------------
"Gwen-Di :)" <anon...@discussions.microsoft.com> wrote in message
news:19ef01c499ea$e0064200$a401...@phx.gbl...
LuckyStrike
Hi... very long day... sorry for the delay, and I'm kinda wiped right now to
be able to think clearly.
OK, Sorry the "quick fix" didn't quick fix it. :-\ Don't feel awful, but you
have every right to feel disappointed, that it didn't fix it. At least it
didn't "break" anything.
I asked Jan to kinda look in for me, because I knew it would be a long
day... whatever. I saw, your post here (obvious) and Your reply to Jan. I
looked at those links she offered and IIRC, they *do* apply to W98 and
W98se. But you stated that they didn't apply. I'm tired though... so I could
be wrong.
Next.... If the reminder.exe *isn't* a Trojan, then I assume it, along with
the MNYUTIL.DLL, are related to the Money program which you said was messing
up (?). Am I remembering that right? It was the only other problem (program)
you had beside IE taking a dump every 5 minutes.<bg> (I don't mean to laugh,
you understand.) <s>
If I am correct in this, (and all scans; THOROUGH scans) indicate no
presence of a TROJ_BUDDY.E, (see link) then
http://www.trendmicro.com/vinfo/virusencyclo/default5.asp?VName=TROJ_BUDDY.E&VSect=T
Don't know if this message came through the MS news-server: Here it is
again: :-\\
Then, might I suggest un-installing / re-installing your Money program?
Maybe related... possibly... corrupted or something?? I don't really know...
and it will take me a bit more legwork to see the relation (if any) between
one and the other.
HTH -
(BTW, I have two more days like the one I've had today, so please excuse my
absence... believe me,... what I'm doing as an alternative ain't all the
fun.) I'll try my best to return (not empty-handed, if possible) as soon as
I can... If you have more input for me to work with, please submit it here.
OK? ;-)
--
LuckyStrike
L...@smokedamagedfurniture.youcandriveitawaytoday.com
The best Tweak and your ally for IE = **Disable Active Scripting**
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
------------------------------------------------------------
"Gwen Di - like Wendi :)" <anon...@discussions.microsoft.com> wrote in
message news:125601c4999d$b730a430$a301...@phx.gbl...
anon...@discussions.microsoft.com
Hello Jan and Luckystrike,
See? That's just how green I am. After reading through
the top portion of that page, with all of its references
to Win XP, etc, I didn't even consider that it could also
apply to 98SE. But, you're right - I don't think I
have 'smart tags,' so, I suppose it's still not something
that will assist me in my mess. :)
I certainly hope you don't feel pressured over my problem,
here. I can understand long, draining days (I have three
small boys - LOL), and, I have Mozilla up and running, so,
it's not as if I'm totally blocked from getting online
(obviously enough <grin>).
But - let me go and try doing the deleting and
reinstallation of MS Money and see if that does anything.
Of course, I will keep you posted, here.
Thank you,
Gwen-Di
>.
>
Max
1.In IE click on tools> internet options>Advanced
2.In advanced under browsing remove the check mark next to enable third
party browser extensions (requires restart)
3. apply or ok and exit. close all browser windows and restart IE
as i said it worked for me...
now the downside is....if you have toolbars like google they would no longer
be there, but atleast the browser works.
Ron
TBA
You appear to know considerable about MS IE
My problem is I loose the window I am looking at when I try to go to another
link - and the "back" button goes gray and I cannot return to what I was
viewing.
TBA
Don Varnau
You appear to be replying to a thread from Sept 2004
http://groups.google.com/group/microsoft.public.windows.inetexplorer.ie6.browser/browse_thread/thread/90e1d4f8380c68df/4de6553b208c4324
snipped: http://snipurl.com/1k3yz
But, at any rate, uninstall the Yahoo toolbar and let us know which version
of Windows and Internet Explorer you're running.
Hope this helps,
Don
[MS MVP- IE]
"TBA" <T...@discussions.microsoft.com> wrote in message
news:FE3ED3E8-A42B-4BFE...@microsoft.com...