Problems with IE 8
Homer
frequently that just don't function properly. I would like to upgrade to IE
8 but I had such problems with IE 7, especially regarding Outlook Express
that I'm concerned about installing IE 8. I've also read about problems with
IE 8 as well. Is there any justification for my concern?
![PA Bear [MS MVP]'s profile photo](http://lh3.googleusercontent.com/a-/ALV-UjXsf05hH-R8XChS3fXPPzfoO8FYYxAKhT86KfPnIELr3QJ9tQ=s40-c)
PA Bear [MS MVP]
Those with IE7- and/or IE8-specific questions or comments can post to and
seek support in IE General newsgroup:
microsoft.public.internetexplorer.general
In your newsreader:
news://msnews.microsoft.com/microsoft.public.internetexplorer.general
Resources:
Hyperlinks do not work in Outlook Express after you upgrade to IE7 [and/or
IE8]
http://support.microsoft.com/kb/929867
No-charge support for Internet Explorer 8 installation, set-up and usage
(only) is available via telephone (based on your locale) and has been
extended until 02 July 2010. Customers must be running Windows XP or Windows
Vista in a non-domain environment.
=> US & CA Residents: 1-866-234-6020
=> Other locales:
https://support.microsoft.com/oas/default.aspx?&prid=13043
My personal recommendations include:
=> Install IE8 manually, not via Windows Update/Automatic Updates!! =>
http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx
NB WinXP users: Save the installer to your desktop, do not Run it. When
you're prepared to install IE8, double-click on the saved file.
NB Vista users: Save the installer to your desktop, do not Run it. When
you're prepared to install IE8, right-click on the saved file and select Run
as Administator.
=> Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live)
and third-party Windows Themes before installing IE8.
=> Close all open applications (i.e., anything with a taskbar icon) before
installing or uninstalling IE8.
=> I would strongly recommend disabling your anti-virus application and any
anti-spyware application's "system protections" (other than Defender's)
before installing (or uninstalling) an IE upgrade. If you're running a
third-party firewall, I would recommend disabling it and then enabling the
Windows Firewall before installing (or uninstalling) an IE upgrade.
=> Create a Restore Point manually before installing IE8. [Do NOT use
System Restore to remove/uninstall IE8; instead, see
http://support.microsoft.com/kb/957700. Then use the Restore Point prior to
reinstalling IE8 per these recommendations. Norton users will need to see
http://bertk.mvps.org/html/symantecdoc1.html.]
NB WinXP users=> Reboot twice after installing or uninstalling IE8, then go
to http://windowsupdate.microsoft.com | Select CUSTOM and scan | Install any
Critical Security Updates offered (i.e., KB976325). If a Root Certificates
update is listed in the Optional Updates category, install it to take full
advantage of IE's enhanced security.
NB Vista users=> Reboot twice after installing or uninstalling IE8, then
check-in at Windows Update and install any critical security updates
offered.
=> For best chance of success with IE8, make certain that your anti-virus
application version, any anti-spyware applications (other than Defender),
and your third-party firewall (if any) are supported in IE8 before you
decide install it.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
Homer
appears to be working OK. However, should I have a problem, and I would want
to unistall, I wasn't able to get the article you suggested:
http://support.microsoft.com/kb/957700.
When I clicked on the link, I received a message that it was not available.
> .
>
Alan Edwards
It worked for me just now.
...Alan
--
Alan Edwards, MS MVP Windows - Internet Explorer
http://dts-l.com/index.htm
On Tue, 9 Feb 2010 12:50:01 -0800, in
microsoft.public.windows.inetexplorer.ie6.browser, Homer
<Ho...@discussions.microsoft.com> wrote:
>Thanks for the quick response. I've followed your instructions and IE8
>appears to be working OK. However, should I have a problem, and I would want
>to unistall, I wasn't able to get the article you suggested:
>http://support.microsoft.com/kb/957700
Homer
"Alan Edwards" wrote:
> Try the link again.
> It worked for me just now.
>
> ....Alan
> .
>
Alan Edwards
http://support.microsoft.com/kb/957700
I assume you cannot just click the link above as you are not using a
newsreader.
You will get a far better experience of newsgroups if you use a proper
newsreader instead of that slow and quirky web interface you are
using.
Outlook Express Newsreader-Setting up
http://www.michaelstevenstech.com/outlookexpressnewreader.htm
http://www.microsoft.com/windows2000/community/newsgroups/setup.asp
http://insideoe.tomsterdam.com/resources/communities.htm#setupmsnews
http://rickrogers.org/setupoe.htm
Agent
http://www.forteinc.com/agent/index.php
....Alan
--
Alan Edwards, MS MVP Windows - Internet Explorer
http://dts-l.com/index.htm
On Tue, 9 Feb 2010 14:40:01 -0800, in
PA Bear [MS MVP]
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Were any of these applications running
in the background when you installed IE8?
Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?
--
~PA Bear
Homer wrote:
> I just tried it again. It said it could find the page.
>
>> Try the link again.
>> It worked for me just now.
>>
Homer
the anti spyware is part of Norton. None of those applications were running.
Per your instructions I did have the Windows firewall running during the
downloaed. When I tried the links for unistalling IE8 was after I installed
IE8 and I restored my anti virus and turned off the windows firewall and
turned on the firewall from Norton.
"PA Bear [MS MVP]" wrote:
> .
>
Homer
response. I just noticed that there was a period at the end of the link. I
cut and pasted it without the period and it worked fine. Sorry.
"PA Bear [MS MVP]" wrote:
> .
>
PA Bear [MS MVP]
Repost:
> Has a(another) Norton or McAfee application ever been installed on the
> computer (e.g., a free-trial version that came preinstalled when you
> bought
> it)?
Homer
machines following all of your instructions. The day following my
installation on one of my machines I started having NAV launch on the desktop
by itself. I've several chat sessions with Symantec with no resolution.
They seem to think that the problem is that I have email protection turned
off. I've always had it turned off on all my machines without a problem.
This started to happen after I installed IE8. Is there possibly some
connection?
"PA Bear [MS MVP]" wrote:
> .
>
PA Bear [MS MVP]
http://groups.google.com/group/microsoft.public.internetexplorer.general/browse_frm/thread/a223d41fb3bba4e3
> ...The day following my
> installation on one of my machines I started having NAV launch on the
> desktop by itself...
Which computer & Windows version?
Assuming NAV is installed on all three computers, did a Norton (or McAfee)
free trial come preinstalled on any of them?
> ...I've several chat sessions with Symantec with no
> resolution. They seem to think that the problem is that I have email
> protection turned off. I've always had it turned off on all my machines
> without a problem.
Symantec Support's blowing smoke up your kilt. Email scanning provides no
additional protection and even Symantec has said that it's not necessary:
<QP>
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
</QP>
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106
> ...This started to happen after I installed IE8. Is there
> possibly some connection?
IMHO, not a chance, Homer. That being said, please answer the 2 questions
above.
--
~PA Bear
Homer
The machine that it happens on is a Dell laptop running windows XP
All 3 of my machines are running NAV and the subscriptions and updates are
all current.
I didn't have any trial anti-virus installed on any of them.
It's just odd that this started happening right after I installed IE8.
I orginally misspoke. NAV launches and the window is minimized on the task
bar. I really don't think
it has anything to do with email protection. I've had it turned on and it
is still launching.
> .
>
PA Bear [MS MVP]
ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
2. Close any open applications (i.e., anything with an icon on the taskbar).
3. After making certain you have a copy of your Product Key handy, uninstall
NAV & LiveUpdate via Add/Remove Programs & reboot.
4. IMPORTANT! => Make certain that the Windows Firewall is enabled.
NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) until you've completed Step #7 below!
5. Double-click on the file you saved in Step #1 above to run the utility.
Don't TOUCH your keyboard until the run completes, then reboot again.
6. Do a clean install of NAV 2010 using your Product ID & reboot:
http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080514162318EN
TIP: Do not enable or install any Norton Add-ons (e.g., Norton
Anti-Phishing) just yet.
7. Manually and repeatedly run LiveUpdate until you get a "no more updates"
prompt.
8. Test.
Homer
to the letter and
I'm still having the problem. I just find it hard to believe that this
doesn't have something
to do with the installation of IE8. It started happening right after I
installed it.
Thanks again. I appears that I'm just going to have to live with this.
> .
>
PA Bear [MS MVP]
http://groups.google.com/group/microsoft.public.windows.inetexplorer.ie6.browser/browse_frm/thread/fd846fe0f167a385]
> I'm still having the problem
Which/what problem?
Are you now running NAV 2010 and is it working properly, as far as you know?
> I just find it hard to believe that this doesn't have something
> to do with the installation of IE8. It started happening right after I
> installed it.
This long thread started with you stating, "I currently am running IE 6
however there are a number of sites that I go to
frequently that just don't function properly." IOW, you were having a
problem with "a number of sites" before you installed IE8, Homer.
Speaking of which, what sites are they?
Homer
problems with
IE8. At one time, while I had automatic updates activated, IE7 got
installed and it caused
me problems with Outlook Express. I eventually wound up unistalling IE7.
For some time
now there have been sites that I've gone to that have said that I couldn't
fully utilize their
site unless I had IE7 or higher. I don't remember the actual sites but very
recently I
received that same type message from Direct TV. com. So I thought I might
venture into
installing IE8. I follow the instructions you provided and everything
appeared to be fine.
Then my one laptop started launching NAV minimized on the task bar. This
started
happening almost imediately after installing IE8. I just assumed that is
what caused this
to happen. There's no pattern that I can see that causes this to happen.
The machine
has been setting idle and I opened the top and NAV was minimized on the task
bar.
I am running NAV 2010 on this machine and my desktop. I'm running Norton
internet
security on a mini laptop.
> .
>
PA Bear [MS MVP]
Homer (i.e., not the desktop or mini computer).
Answer the following questions by number in your reply:
> Then my one laptop started launching NAV minimized on the task bar.
> This started happening almost imediately after installing IE8.
> I am running NAV 2010 on this machine and my desktop. I'm running Norton
> internet security on a mini laptop.
1. Am I correct in concluding the you're running NAV 2010 on the laptop
computer where NAV is now being "minimized to the task bar?" [yes/no]
2. Did you disable NAV prior to installing IE8 on this laptop computer?
[yes/no]
3. Did you uninstall NAV, run the Norton Removal Tool, and then reinstall
NAV (per Steps #1 through #8 in my previous reply) on this laptop computer?
[yes/no]
4. Did a Norton (or McAfee) free trial come preinstalled when you bought
this laptop computer *and* did you install the paid version of NAV *before*
the free trial period had expired? [yes/no]
Homer
2. yes
3. yes
4. nothing pre-installed. I purchased and installed NAV
PA Bear [MS MVP]
Contact Symantec Support (you've paid for it) or seek assistance in this
Norton Community forum:
http://community.norton.com/t5/Norton-Internet-Security-Norton/bd-p/nis_feedback