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Outlook Express

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Don

unread,
May 17, 2009, 4:19:01 PM5/17/09
to
I am running Windows XP/SP3, Internet Explorer 7.0, with Outlook Express 7.0.
When I open Outlook Express, I initially get a partial window with the
Inbox/Outbox/etc.. Then the screen goes completely blank for ten or fifteen
seconds, with only the title bar on the top showing Outlook Express Inbox.
Eventually it fully opens and runs properly, but it takes a long time. Since
Outlook Express seems to be a part of the download with Internet Explorer and
not separately listed in the Add/Remove Programs, how do I reinstall Outlook
Express? Or, is there another way to repair the program?
--
Don

Don

unread,
May 17, 2009, 4:24:01 PM5/17/09
to
I should have checked BEFORE writing. It's OE 6.0 I am running, not 7.0
--
Don

PA Bear [MS MVP]

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May 17, 2009, 5:10:15 PM5/17/09
to
[Crossposted to OE General newsgroup]

Upgrading IE6 to IE7 (or IE8) does not upgrade OE6.

Start here: http://www.insideoe.com/problems/errors.htm#crash

General OE Caveats:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Frequently perform a manual compact of all OE folders while "working
offline". More at http://www.insideoe.com/files/maintain.htm

- Do not cancel Automatic Compacting, should it occur, and do not attempt to
close OE via Task Manager or shutdown your machine if Automatic Compacting
is taking place.

- Disable email scanning by your anti-virus application. It can cause
corruption (i.e., loss of messages) and provides no additional protection:

Why you don't need your anti-virus to scan your email
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP


Don wrote:
> I should have checked BEFORE writing. It's OE 6.0 I am running, not 7.0
>

Don

unread,
May 18, 2009, 8:30:04 AM5/18/09
to
I do all the things you suggested as a regular practice, but still have the
very slow program opening. Again, is there a way to repair or
uninstall/reinstall Outlook Express to correct what appears to be a glitch in
the program?
--
Don

Ron Sommer

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May 18, 2009, 8:50:57 AM5/18/09
to
Does OE open to the Inbox?
What size is your Inbox?
--
Ron Sommer

"Don" <D...@discussions.microsoft.com> wrote in message
news:D5B76D44-2B22-4408...@microsoft.com...

Don

unread,
May 18, 2009, 9:15:01 AM5/18/09
to
Ron:
OE does open to the Inbox. I really don't know how to answer about the size
of the Inbox. If you mean how many messages, typically five or six messages
are in the Inbox.
--
Don

Kaja

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May 18, 2009, 11:26:01 AM5/18/09
to

Hi Don, my knowledge of Outlook Express is limited. I had the same problem
on my moms computer with XP OS. Now if you mean when you first turn on the
computer and launch OE there is as far as I know nothing to speed it up
because MS is loading programs and applications. Solution is turn on
computer, wait five minutes for everything to load and launch OE. If you
are launching OE after startup then do a disc cleanup. Then call your
internet service provider and get free technical support from them regarding
email. They should hopefully be able to help. Let me know if this works for
you. I would also reccomend a full virus scan and malware/spyware scan to
rule out an infection.
Best regards,
Kaja

Ron Sommer

unread,
May 18, 2009, 11:32:15 AM5/18/09
to
Are you sending and receiving on startup?
How many accounts?
Have you tried a new Identity?
--
Ron Sommer

"Don" <D...@discussions.microsoft.com> wrote in message

news:38A93C94-1487-43C5...@microsoft.com...

Don

unread,
May 18, 2009, 12:11:01 PM5/18/09
to
Ron:
I am sending an receiving on startup of OE. I have only one account. And no,
I have not tried a new identity.

PA Bear [MS MVP]

unread,
May 18, 2009, 12:31:06 PM5/18/09
to
Kaja, had you read all of the replies to this thread (including replies
which were crossposted to OE General) before you posted your reply?

cf.
http://groups.google.com/group/microsoft.public.windows.inetexplorer.ie6.browser/browse_frm/thread/ab69e8b1671eaca6/6ea1ae695fa15ad7


Kaja wrote:
> Hi Don, my knowledge of Outlook Express is limited. I had the same
> problem
> on my moms computer with XP OS. Now if you mean when you first turn on
> the
> computer and launch OE there is as far as I know nothing to speed it up
> because MS is loading programs and applications. Solution is turn on
> computer, wait five minutes for everything to load and launch OE. If you
> are launching OE after startup then do a disc cleanup. Then call your
> internet service provider and get free technical support from them
> regarding
> email. They should hopefully be able to help. Let me know if this works
> for you. I would also reccomend a full virus scan and malware/spyware scan
> to rule out an infection.
>

PA Bear [MS MVP]

unread,
May 18, 2009, 12:26:59 PM5/18/09
to
Is a Hotmail account the default or only Mail Account running in OE?

<QP>
...If this fails and OE will still not start [properly], you will have
to...set up a new Identity and import your mail folders from the previous
Identity.
</QP>
Source: Last paragraph of http://www.insideoe.com/problems/errors.htm#crash

Your current Identity may be damaged, especially if its the default Main
Identity. Try one or more of your accounts in a new Named Identity...

File | Identities | Add new identity

Assuming all is well, (1) compact all folders in the old identity, (2)
import messages from the old identity into the new one, and then (3) delete
the old one (File | Identities | Manage Identities).

To avoid such corruption in future:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Frequently perform a manual compact of all OE folders while "working
offline". More at http://www.insideoe.com/files/maintain.htm

- Do not cancel Automatic Compacting, should it occur, and do not attempt to
close OE via Task Manager or shutdown your machine if Automatic Compacting
is taking place.

- Disable email scanning by your anti-virus application. It can cause
corruption (i.e., loss of messages) and provides no additional protection:

Why you don't need your anti-virus to scan your email
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

--
~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Client - since 2002


Don wrote:
> I am sending an receiving on startup of OE. I have only one account. And
> no,
> I have not tried a new identity.
>

>> Are you sending and receiving on startup?
>> How many accounts?
>> Have you tried a new Identity?
>>

>>> OE does open to the Inbox. I really don't know how to answer about the
>>> size
>>> of the Inbox. If you mean how many messages, typically five or six
>>> messages
>>> are in the Inbox.
>>>

>>>> Does OE open to the Inbox?
>>>> What size is your Inbox?
>>>>

>>>>> I do all the things you suggested as a regular practice, but still
>>>>> have
>>>>> the
>>>>> very slow program opening. Again, is there a way to repair or
>>>>> uninstall/reinstall Outlook Express to correct what appears to be a
>>>>> glitch
>>>>> in
>>>>> the program?
>>>>>

Robert Aldwinckle

unread,
May 18, 2009, 9:32:55 PM5/18/09
to

"Don" <D...@discussions.microsoft.com> wrote in message news:9B8DE393-19BF-40B1...@microsoft.com...
> Ron:

> I am sending an receiving on startup of OE. I have only one account.


So no news account?


> And no, I have not tried a new identity.


Have you tried comparing the difference that opening OE
with Work Offline set has? E.g. use IE to set it by pressing Alt-F,W
and then try to open OE. Depending on your settings that could
eliminate some of the network overhead which may represent all
of your delay.


Good luck

Robert Aldwinckle
---

Peter Foldes

unread,
May 19, 2009, 7:23:48 PM5/19/09
to
Kaja

Just curious. How old are you young lady ? You are really posting through all over
these MS newsgroup servers like gangbusters and answering to other people posts.

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Kaja" <Ka...@discussions.microsoft.com> wrote in message
news:F9B3E375-CF35-4A68...@microsoft.com...

PA Bear [MS MVP]

unread,
May 19, 2009, 8:45:34 PM5/19/09
to
[And (s)he seldom, if ever, replies to any further posts in a thread to
boot.]

Peter Foldes wrote:
> Kaja
>
> Just curious. How old are you young lady ? You are really posting through
> all over these MS newsgroup servers like gangbusters and answering to
> other
> people posts.
>

Tom [Pepper] Willett

unread,
May 20, 2009, 8:45:55 AM5/20/09
to
At least she prefaces with the fact she has limited knowledge. Good thing
she's not a surgeon.

Tom
"PA Bear [MS MVP]" <PABe...@gmail.com> wrote in message
news:u6a15VO2...@TK2MSFTNGP05.phx.gbl...
: [And (s)he seldom, if ever, replies to any further posts in a thread to

:


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