Google Groups no longer supports new Usenet posts or subscriptions. Historical content remains viewable.
Dismiss

IE needs to close

0 views
Skip to first unread message

dama1

unread,
Apr 20, 2008, 10:59:00 AM4/20/08
to
My operating system is XP. I have IE 6. For the past several days, every time
I launch my IE browser, and go to another web page then close the window (or
click on "home"), I get the "IE has encountered a problem and needs to
close......." popup. I send the error report but don't get the other message
that explains the error. This is a real pain in the #^&. Any suggestions to
resolve this would be appreciated.

PA Bear [MS MVP]

unread,
Apr 20, 2008, 5:13:57 PM4/20/08
to
What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)?

Is the machine fully patched at Windows Update?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

dama1

unread,
Apr 21, 2008, 12:42:00 AM4/21/08
to
I have Norton Anti-Virus (Corporate Edition), Windows Firewall, plus
Ad-Aware, Trojan Scan, and SpyBot. They all have been installed and
functional for at least 4 years with no adverse effects. I'm running a Compaq
desk top with an AMD Athlon XP 2000+ @ 1.67 GHz. Just FYI, I've already done
a system restore to a day before this all started, without any success.
Thanks for the response.

dama1

unread,
Apr 21, 2008, 1:28:00 AM4/21/08
to
P.S. I'm on "Automatic Updates" with Microsoft.

dama1

unread,
Apr 21, 2008, 10:53:04 AM4/21/08
to
Yikes! It's getting worse. I can't even follow a link online without IE
closing down with the same stupid message about "encountering a problem". I
even looked for the download for IE6 on Microsoft downloads, thinking what I
have may be corrupted, but there wasn't anything except updates available
(which seems strange). Any suggestions????

PA Bear [MS MVP]

unread,
Apr 21, 2008, 11:53:15 AM4/21/08
to
Despite your security applications, I'm afraid you've got a nasty hijackware
infection. Run a /thorough/ check for hijackware, including posting your
hijackthis log to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~PA Bear

dama1 wrote:
<paste>


> Yikes! It's getting worse. I can't even follow a link online without IE
> closing down with the same stupid message about "encountering a problem".
> I
> even looked for the download for IE6 on Microsoft downloads, thinking what
> I
> have may be corrupted, but there wasn't anything except updates available
> (which seems strange). Any suggestions????

</paste>


> P.S. I'm on "Automatic Updates" with Microsoft.
>

David Morgan (MAMS)

unread,
Apr 21, 2008, 1:06:44 PM4/21/08
to

"dama1" <da...@discussions.microsoft.com> wrote in message news:D3D89E62-E040-4AF4...@microsoft.com...

> I have Norton Anti-Virus (Corporate Edition), Windows Firewall, plus
> Ad-Aware, Trojan Scan, and SpyBot. They all have been installed and
> functional for at least 4 years with no adverse effects. I'm running a Compaq
> desk top with an AMD Athlon XP 2000+ @ 1.67 GHz. Just FYI, I've already done
> a system restore to a day before this all started, without any success.
> Thanks for the response.


If you like IE6, please be careful not to update to IE7... which is NOT listed
as an optional software update, but rather as a 'priority' update. Examine
all updates before installing... sometimes manually visiting the Windows
Update web site is the only way to be certain what you are receiving when
you have 'automatic updates' enabled.


dama1

unread,
Apr 21, 2008, 1:04:04 PM4/21/08
to

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:57:55 AM, on 4/21/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Yahoo!\YOP\yop.exe
C:\Program Files\NavNT\vptray.exe
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\PROGRA~1\Yahoo!\YOP\SSDK02.exe
C:\Program Files\Isota\ABCSpell\ABCSpellService.exe
C:\Program Files\NavNT\defwatch.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\NavNT\rtvscan.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Webroot\Washer\WasherSvc.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\system32\MsgSys.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Smart Web Printing\hpswp_clipbook.exe
C:\Program Files\Yahoo!\browser\ybrwicon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Owner\Local Settings\Temporary Internet
Files\Content.IE5\O3IQFMI0\hijackthis[1].exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
http://us.rd.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
http://us.rd.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://yahoo.sbc.com/dsl
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
http://red.clientapps.yahoo.com/customize/ie/defaults/su/sbcydsl/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar =
http://red.clientapps.yahoo.com/customize/ie/defaults/sb/sbcydsl/*http://www.yahoo.com/search/ie.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
http://red.clientapps.yahoo.com/customize/ie/defaults/sp/sbcydsl/*http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,Default_Search_URL =
http://www.searchv.com/1/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,Default_Page_URL =
http://www.searchv.com/1/
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL =
http://www.searchv.com/1/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) =
http://us.rd.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) =
about:blank
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings,ProxyOverride = 127.0.0.1;<local>
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88}
- C:\Program Files\Yahoo!\Companion\Installs\cpn8\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} -
C:\Program Files\Yahoo!\Companion\Installs\cpn8\yt.dll
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} -
C:\Program Files\HP\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} -
C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
O2 - BHO: Adobe PDF Reader Link Helper -
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common
Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} -
C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897}
- C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} -
C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} -
C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll (file missing)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program
files\google\googletoolbar.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} -
C:\Program Files\Yahoo!\Companion\Installs\cpn8\yt.dll
O4 - HKLM\..\Run: [YOP] C:\PROGRA~1\Yahoo!\YOP\yop.exe /autostart
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program
Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
O4 - HKLM\..\Run: [YSearchProtection] "C:\Program Files\Yahoo!\Search
Protection\SearchProtection.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software
Update\HPWuSchd2.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft
ActiveSync\WCESCOMM.EXE"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [YSearchProtection] C:\Program Files\Yahoo!\Search
Protection\SearchProtection.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program
Files\HP\Digital Imaging\bin\hpqtra08.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://C:\Program
Files\Google\googletoolbar.dll/cmsearch.html
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program
Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Backward &Links - res://C:\Program
Files\Google\googletoolbar.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program
Files\Google\googletoolbar.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Si&milar Pages - res://C:\Program
Files\Google\googletoolbar.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program
Files\Google\googletoolbar.dll/cmtrans.html
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program
Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program
Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: (no name) - {06FE5D00-8F11-11d2-804F-00105A133818} -
http://jump.altavista.com/avie5/home (file missing)
O9 - Extra 'Tools' menuitem: &AltaVista Home -
{06FE5D00-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/home
(file missing)
O9 - Extra button: (no name) - {06FE5D02-8F11-11d2-804F-00105A133818} -
http://jump.altavista.com/avie5/linksearch (file missing)
O9 - Extra 'Tools' menuitem: &Find Pages Linking to this URL -
{06FE5D02-8F11-11d2-804F-00105A133818} -
http://jump.altavista.com/avie5/linksearch (file missing)
O9 - Extra button: (no name) - {06FE5D03-8F11-11d2-804F-00105A133818} -
http://jump.altavista.com/avie5/hostsearch (file missing)
O9 - Extra 'Tools' menuitem: Find Other Pages on this &Host -
{06FE5D03-8F11-11d2-804F-00105A133818} -
http://jump.altavista.com/avie5/hostsearch (file missing)
O9 - Extra button: Translate - {06FE5D05-8F11-11d2-804F-00105A133818} -
http://jump.altavista.com/avie5/babelfish (file missing)
O9 - Extra 'Tools' menuitem: AV &Translate -
{06FE5D05-8F11-11d2-804F-00105A133818} -
http://jump.altavista.com/avie5/babelfish (file missing)
O9 - Extra button: Create Mobile Favorite -
{2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft
ActiveSync\inetrepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} -
C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... -
{2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft
ActiveSync\inetrepl.dll
O9 - Extra button: HP Clipbook - {58ECB495-38F0-49cb-A538-10282ABF65E7} -
C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: AT&T Yahoo! Services -
{5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: HP Smart Select - {700259D7-1666-479a-93B1-3250410481E8}
- C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} -
c:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage
Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {25365FF3-2746-4230-9DA7-163CCA318309} (Automatic Driver
Installation Control) - http://inst.c-wss.com/n035p/EN/install/gtdownlr.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus
scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (Installation Support) -
C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} (Microsoft.WinRep) -
https://webresponse.one.microsoft.com/oas/ActiveX/winrep.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (CwlscInstall Object) -
https://scan.safety.live.com/resource/download/scanner/en-us/wlscbase2213.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility
Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -
http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1136935232484
O16 - DPF: {A7E092C3-692A-11D0-A7E5-08002B322F3B} (WebResponseAttachments
Control) - https://webresponse.one.microsoft.com/oas/ActiveX/FileXfer.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF}
(MsnMessengerSetupDownloadControl Class) -
http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) -
http://us.dl1.yimg.com/download.yahoo.com/dl/installs/suite/yautocomplete.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) -
https://www-secure.symantec.com/techsupp/activedata/SymAData.dll
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) -
https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
O16 - DPF: {F5C90925-ABBF-4475-88F5-8622B452BA9E} (Compaq System Data Class)
- http://wwemail.support.hp.com/fd2/objects/SysQuery.cab
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program
Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: ABCSpell Helper Service - Unknown owner - C:\Program
Files\Isota\ABCSpell\ABCSpellService.exe
O23 - Service: Ati HotKey Poller - Unknown owner -
C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. -
C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: DefWatch - Symantec Corporation - C:\Program
Files\NavNT\defwatch.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision
Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel
32\IDriverT.exe
O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec
Corporation - C:\Program Files\NavNT\rtvscan.exe
O23 - Service: Window Washer Engine (wwEngineSvc) - Webroot Software, Inc. -
C:\Program Files\Webroot\Washer\WasherSvc.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE
O24 - Desktop Component 0: (no name) -
http://a1568.g.akamai.net/7/1568/1600/20051017001200/music.yahoo.com/common/resources/skins/us/LAUNCH_hdr_gradient_left.jpg

--
End of file - 12397 bytes

PA Bear [MS MVP]

unread,
Apr 21, 2008, 1:26:53 PM4/21/08
to
Repost:

**Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for review
by an expert in such matters, not here.**

PS: Uninstall Yahoo and Google toolbars and see if the behavior persists.
--
~PA Bear

paul

unread,
Apr 23, 2008, 4:35:06 AM4/23/08
to

1. Download and run firefox to protect your from future spyware
attacks and pop ups which are coming in through Internet Explorer IE!!
(Trojan downloaders, win32 ).
http://securitynewsfromthenet.blogspot.com/2007/05/spyware-fighter-essentials.html

2. Run the vundo and combo fix http://securitynewsfromthenet.blogspot.com/2007/05/vundofix-and-combo-fix.html

3. Run Malwarebytes Anti-Malware
http://securitynewsfromthenet.blogspot.com/2008/03/malwarebytes-anti-malware-105.html

4. Run the anti spyware remove programs spybot
http://securitynewsfromthenet.blogspot.com/2007/03/spybot-search-and-destroy-spyware-and.html
and superantispyware http://securitynewsfromthenet.blogspot.com/2007/04/superantispyware-home-edition-free.html
to get rid of the nasties

5. Run a complete scan with free curing utility Dr.Web CureIt!
http://www.freedrweb.com/

PA Bear [MS MVP]

unread,
Apr 23, 2008, 12:51:37 PM4/23/08
to

And then post your HijackThis, Vundofix, and ComboFix logs in an appropriate
forum for review my an expert. Chances are there will be much more work to
do.

David Morgan (MAMS)

unread,
Apr 25, 2008, 10:53:54 PM4/25/08
to

"paul" <secmolv...@gmail.com> wrote in message news:60df6c6e-c305-41eb...@a70g2000hsh.googlegroups.com...

> On Apr 20, 7:59 pm, dama1 <da...@discussions.microsoft.com> wrote:
> > My operating system is XP. I have IE 6. For the past several days, every time
> > I launch my IE browser, and go to another web page then close the window (or
> > click on "home"), I get the "IE has encountered a problem and needs to
> > close......." popup. I send the error report but don't get the other message
> > that explains the error. This is a real pain in the #^&. Any suggestions to
> > resolve this would be appreciated.


> 1. Download and run firefox to protect you


:-(

This is NOT a "fix" for an existing IE issue.


0 new messages