Can't update to Internet Explorer 6 SP1
Pete
process starts and the abruptly stops and the gives me an
error message.
Windows Update: Internet Explorer and Internet Tools
Setup was unable to download the required components.
Please make sure you are connected to the Internet,
or try to run Setup again later.
This terminates my update. When I give the message an ok,
the update process requires me to reboot which I do.
After the reboot I can resume the setup but then it
terminates right away with the same message. I am able to
update other products without anything close to this type
of problem. I have this problem whether I'm wired or
wireless.
Help!!!!
Thanks in advance.
Frank Saunders, MS-MVP
news:18b2501c420cc$d9a4a600$a601...@phx.gbl
These instructions are from Jim Byrd:
Yours is a fairly common complaint, and this is my standard spiel
about such install problems. There are three things you might want to
check. In any of these install fixes, to quote Steve Cochran, "It is
essential that no "interfering" software be running during the install and
subsequent reboot. This is particularly true of antivirus software. Most
or many of the corrupt installs involve installations while AV or other
software is loaded and these prevent the ability of the setup process to
upgrade dlls, and consequently installations fail or are incomplete." In
addition, I would suggest disabling ALL Norton software, particularly System
Doctor, if present.
Fix # 1: Try running ie6setup in Safe Mode. This was suggested by
Microsoft Support to one correspondent and worked for him after he had tried
the fixes described below. If it doesn't for you then try the following.
Fix # 2: First, make sure in Win Explorer/Tools/FolderOptions/View that you
show hidden and system files and show extensions. If your OS is NT, then
you MUST be logged on as Administrator both to install and for the first
reboot. Based on my own experience, I believe this is also a good practice
for Win2k, but MS does not say it's required in that case.
Look in your c:\windows\inf folder and see if you find any files named
oemxx.inf which have a length of 0 (zero), where the xx can be any number.
There could be potentially many thousands. If you do, you need to erase
these. To do this, first select the c:\windows\inf folder, then hit Search.
In the Search pane on the left, enter oem*.inf and down at the bottom click
Size and At Most and 1 (one). Then do Search. When it finishes, you should
have all of the zero length oemxx.inf files listed in the right pane along
with possibly some of size 1K. Do CNTL A to select all of them. Now hold
down CNTL while you click on (de-select) all of those at the top that are
1K, so the only the 0K size files are left selected. Now hold down SHIFT
and click DELETE to delete the zero length oemxx.inf files without sending
them to the Recycle Bin. It will take some time if you've a lot of these
files, so be patient. You'll know when it's done.
Now re-start your computer into DOS and run Scandisk C:, fixing any errors.
If you're not NT or Win2k, also run Scanreg /fix. Re-boot to Windows and
defrag your computer (which will also probably take a little time), and try
your install again from Safe mode.. If it works, fine.
Fix # 3: If not, or if you didn't have such zero length oemxx.inf type
files to start with, try the following. Find the c:\program files\internet
explorer\uninstall information folder (It may be named something slightly
different depending on your operating system, for example, just Uninstall in
WinME.) It probably will be hidden, and you will have to un-hid it. Right
click on the folder, select properties, then un-tick the Hidden attribute.
(If you don't have this folder, then create an empty one named: c:\program
files\internet explorer\uninstall information - now try your install again
in Safe mode, re-selecting all components, even those already bolded. See
below.)
Now create a new empty folder and call it something like "IE Delete Backup".
Move the contents of the \uninstall information folder to the new folder you
created. (Just the contents - leave the old folder there.) Now try the
install again from the start in Safe mode, re-selecting all components, even
those already bolded, that you want using the Advanced option, and see if
this works. It has in many, many cases, but not all. If it doesn't, you
can just restore the files you saved in "IE Delete Backup". Let us know how
you make out, so that if this doesn't help, perhaps someone else can suggest
something else for you. Regards, Jim Byrd
--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/
Pete
printed it earlier and tried to follow the instructions.
I had removed all traces of Norton since I had suspected
it was causing some of my problem.
First of all, I can't run ie6setup in safe mode since it
requires network access.
Second, I did not have any oemxx.inf files.
I had run scandisk, scanreg and defrag and there was no
help there.
Now I'm still sitting here with IE 6.0.2600.0000IS that
can't be updated with it's lates critical updates.
I'd appreciate any other suggestions.
Thanks again in advance
>-----Original Message-----
>Message unavailable
Frank Saunders, MS-MVP
I can't add anything to Jim's instructions.
Pete
yesterday when I tried to reply to his reply I kept
getting "Message unavailable".
I tried to post a reply to it but it also is unable to be
posted.
Now I'm trying to post a reply to my original message and
hope it will be posted.
The main problem when I try to run ie6setup in Safe Mode
is that it tries to connect back to Microsoft but can't
since Safe Mode does not support networking.
Now what???
>.
>
Frank Saunders, MS-MVP
> I received the reply from Frank Saunders but since
> yesterday when I tried to reply to his reply I kept
> getting "Message unavailable".
> I tried to post a reply to it but it also is unable to be
> posted.
> Now I'm trying to post a reply to my original message and
> hope it will be posted.
> The main problem when I try to run ie6setup in Safe Mode
> is that it tries to connect back to Microsoft but can't
> since Safe Mode does not support networking.
>
> Now what???
Did you try this?
Fix # 3: If not, or if you didn't have such zero length oemxx.inf type
files to start with, try the following. Find the c:\program files\internet
explorer\uninstall information folder (It may be named something slightly
different depending on your operating system, for example, just Uninstall in
WinME.) It probably will be hidden, and you will have to un-hid it. Right
click on the folder, select properties, then un-tick the Hidden attribute.
(If you don't have this folder, then create an empty one named: c:\program
files\internet explorer\uninstall information - now try your install again
in Safe mode, re-selecting all components, even those already bolded. See
below.)
Now create a new empty folder and call it something like "IE Delete Backup".
Move the contents of the \uninstall information folder to the new folder you
created. (Just the contents - leave the old folder there.) Now try the
install again from the start in Safe mode, re-selecting all components, even
those already bolded, that you want using the Advanced option, and see if
this works. It has in many, many cases, but not all. If it doesn't, you
can just restore the files you saved in "IE Delete Backup". Let us know how
you make out, so that if this doesn't help, perhaps someone else can suggest
something else for you.
--
Pete
any way.
It's getting very frustrating.
I downloaded and installed driver updates as well as non-
critical W98 updates without any problems.
Whenever I try to down load the MS IE 6 SP1 critical
update, the same situation occurs.
I need some fresh ideas. I'd like to wipe the disk clean
and start from fresh but I don't have the original W98 CD.
Any other suggestions?
>
Frank Saunders, MS-MVP
> any way.
> It's getting very frustrating.
> I downloaded and installed driver updates as well as non-
> critical W98 updates without any problems.
> Whenever I try to down load the MS IE 6 SP1 critical
> update, the same situation occurs.
> I need some fresh ideas. I'd like to wipe the disk clean
> and start from fresh but I don't have the original W98 CD.
> Any other suggestions?
I have no more suggestions.