Not retaining password

grutz

unread,

Nov 12, 2008, 3:08:14 AM11/12/08

to

Here's an interesting problem for you computer nurds.
I'm working on a computer that has two windows profiles, one is the
orginal and the other is a new one just recently setup for work.
Outlook 2003 isn't beening used on the orginal login profile and on the
new profile it isn't retaining the password. Both have computer admin
rights and OS is WinXP SP3. I've tick "remember my password" in the
email accounts settings and it remains ticked but everytime it does a
"send and receive" it askes you for the password. I've spent today
trying to fix this issue with no success. Things I've tried:

1st - Did the registry hack, ie did the usual thing in
HKEY_Current_User/Software/Microsoft/Protected Storage System Provider
which has worked in the past, but not this time.
2nd - Created a new profile in Outlook.
3rd - Uninstalled AVG free v8.
4th - Deleted the email account settings and uninstalled Outlook plus
deleted folders and settings that remained. Then re-installed Outlook.
5th - Deleted the recent WinXP login profile that Outlook is not
working and created a new one.

Now the interesting thing is this, as a test I configured Outlook on
the original login profile that has not used Outlook before and the
password retains ok. So why isn't it retaining in a new winXP login
profile?

Any suggestions will be much appreciated as I've rn out of ideas why it
will work on one profile and not another.

--
grutz

Brian Tillman [MVP - Outlook]

unread,

Nov 12, 2008, 10:05:59 AM11/12/08

to

"grutz" <grutz....@outlookbanter.com> wrote in message
news:grutz....@outlookbanter.com...

> Here's an interesting problem for you computer nurds.
> I'm working on a computer that has two windows profiles, one is the
> orginal and the other is a new one just recently setup for work.
> Outlook 2003 isn't beening used on the orginal login profile and on the
> new profile it isn't retaining the password. Both have computer admin
> rights and OS is WinXP SP3. I've tick "remember my password" in the
> email accounts settings and it remains ticked but everytime it does a
> "send and receive" it askes you for the password. I've spent today
> trying to fix this issue with no success. Things I've tried:
>
> 1st - Did the registry hack, ie did the usual thing in
> HKEY_Current_User/Software/Microsoft/Protected Storage System Provider
> which has worked in the past, but not this time.
> 2nd - Created a new profile in Outlook.
> 3rd - Uninstalled AVG free v8.
> 4th - Deleted the email account settings and uninstalled Outlook plus
> deleted folders and settings that remained. Then re-installed Outlook.
> 5th - Deleted the recent WinXP login profile that Outlook is not
> working and created a new one.

What is the value in
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell
Folders\AppData?
--
Brian Tillman [MVP-Outlook]

grutz

unread,

Nov 12, 2008, 12:15:00 PM11/12/08

to

'Brian Tillman [MVP - Outlook Wrote:
> ;275366']

>
>
> What is the value in
> HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell
> Folders\AppData?
> --
> Brian Tillman [MVP-Outlook]

HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell

Folders\Local AppData

%userprofile%\Local Settings\Application Data

Thanks Brian for your interest and help.

Remember it works ok on the original windows profile but not on the new
one, hope this helps. A few work arounds I could try:
Copy the profile from original to the new.
Rename the original to the new work profile and visa versa.

But hey I'd rather try and find out why it isn't working as expected

--
grutz

Peter Foldes

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Nov 12, 2008, 8:07:54 PM11/12/08

to

grutz

Can you check the value in the Reg key as Brian has asked you

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"grutz" <grutz....@outlookbanter.com> wrote in message news:grutz....@outlookbanter.com...
>

grutz

unread,

Nov 13, 2008, 3:16:53 AM11/13/08

to

Peter Foldes;275471 Wrote:
> grutz
>
> Can you check the value in the Reg key as Brian has asked you
>
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>

> 'Brian Tillman [MVP - Outlook Wrote: -

> ;275366']
>
>
> What is the value in
> HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell
> Folders\AppData?
> --

> Brian Tillman [MVP-Outlook]-

>
> HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell
> Folders\Local AppData
>
> %userprofile%\Local Settings\Application Data
>

> grutz[/i][/color]

As I had previously posted %userprofile%\Local Settings\Application
Data is the value in

HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell

Folders\Local AppData

There is no

"HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell

Folders\AppData" key.

I've now given the laptop back to customer so can not now test anything
you guys come up with. I don't understand how anything in the registry
can make any difference as it works find in one windows login and not
the other. The work around worked fine, just created another login and
copied over the profile that works so the issue must be inside the
profiles, not registry. Is this correct or not?

--
grutz

Brian Tillman [MVP - Outlook]

unread,

Nov 13, 2008, 7:39:10 AM11/13/08

to

"grutz" <grutz....@outlookbanter.com> wrote in message
news:grutz....@outlookbanter.com...

> As I had previously posted %userprofile%\Local Settings\Application

> Data is the value in
> HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell
> Folders\Local AppData

But that's not the one I asked about.

> There is no
> "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell
> Folders\AppData" key.

That key should exist and its value should be

%UserProfile%\Application Data

If that key doesn't exist, create it and give it the value I state above.
There's something wrong with your Windows installation if a new user profile
doesn't get that value. Outlook stores send/receive data in that folder so
if it doesn't exist, Outlook can't retain send/.receive data and will keep
asking for the password.
--
Brian Tillman [MVP-Outlook]

K2NNJ

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Dec 20, 2008, 6:10:19 PM12/20/08

to

Should there be a "local settings" before application data??

"Brian Tillman [MVP - Outlook]" <tillm...@yahoo.com> wrote in message
news:#nb7UzYR...@TK2MSFTNGP06.phx.gbl...

Brian Tillman [MVP - Outlook]

unread,

Dec 22, 2008, 12:36:01 PM12/22/08

to

"K2NNJ" <ktw...@nospam.optonline.net> wrote in message
news:%23V8bggv...@TK2MSFTNGP05.phx.gbl...

> Should there be a "local settings" before application data??

No. The AppData environment variable's path should not include "Local
Settings".
--
Brian Tillman [MVP-Outlook]

K2NNJ

unread,

Dec 23, 2008, 1:08:58 AM12/23/08

to

We'll mine does. Is that why it's not remembering my passwords?

Brian Tillman [MVP - Outlook]

unread,

Dec 27, 2008, 9:33:46 AM12/27/08

to

"K2NNJ" <ktw...@optonline.net> wrote in message
news:exgJyTMZ...@TK2MSFTNGP06.phx.gbl...

> We'll mine does. Is that why it's not remembering my passwords?

There are two hidden paths in Windows 2000 and Windows XP; one is
"%UserProfile%\Local Settings" (which also has an "Application Data" folder
beneath it) and "%UserProfile%\Application Data". This latter is what you
should find for the definition of the AppData environment variable and the
AppData key in the registry. Windows Vista has analogous paths of
"%UserProfile%\AppData\Local" and "%UserProfile%\AppData\Roaming". The
latter is AppData and the former has a new environment variable of
LocalAppData.

Since you have Windows XP, the User Shell Folders key for AppData should
contain "%UserProfile%\Application Data", the key for Local Settings should
contain "%UserProfile%\Local Settings". There should also be a key named
"Local AppData" and its value should be "%UserProfile%\Local
Settings\Application Data". You'll also find these values in the "Shell
Folders" key that's several keys above the User Shell Folders key in the
left-hand pane of regedit.
--
Brian Tillman [MVP-Outlook]

andrew....@gmail.com

unread,

Jan 19, 2009, 10:54:47 AM1/19/09

to

This thread helped me out!

Somehow my registry was screwed up so that the AppData field was not

in "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User
Shell

Folders\". By setting the AppData to "%UserProfile%\Application Data"
while Outlook was open, I was able to get it to reatain the password.

abidsiddiqui

unread,

Dec 2, 2009, 8:00:55 PM12/2/09

to

Hi,
I have WIndows XP with Sp3.I had this issue for almost 8 months.
I have checked the following values.They are exactly the same but I am still getting password error.

HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User
Shell
Folders\". By setting the AppData to "%UserProfile%\Application Data"

Thanks

andrew.bartle wrote:

This thread helped me out!

20-Jan-09

Previous Posts In This Thread:

On Wednesday, November 12, 2008 3:08 AM
grutz wrote:

Not retaining password

Here's an interesting problem for you computer nurds.
I'm working on a computer that has two windows profiles, one is the
orginal and the other is a new one just recently setup for work.
Outlook 2003 isn't beening used on the orginal login profile and on the
new profile it isn't retaining the password. Both have computer admin
rights and OS is WinXP SP3. I've tick "remember my password" in the
email accounts settings and it remains ticked but everytime it does a
"send and receive" it askes you for the password. I've spent today
trying to fix this issue with no success. Things I've tried:

1st - Did the registry hack, ie did the usual thing in
HKEY_Current_User/Software/Microsoft/Protected Storage System Provider
which has worked in the past, but not this time.
2nd - Created a new profile in Outlook.
3rd - Uninstalled AVG free v8.
4th - Deleted the email account settings and uninstalled Outlook plus
deleted folders and settings that remained. Then re-installed Outlook.
5th - Deleted the recent WinXP login profile that Outlook is not
working and created a new one.

Now the interesting thing is this, as a test I configured Outlook on

the original login profile that has not used Outlook before and the
password retains ok. So why isn't it retaining in a new winXP login
profile?

Any suggestions will be much appreciated as I've rn out of ideas why it
will work on one profile and not another.

--
grutz

On Wednesday, November 12, 2008 10:05 AM

Brian Tillman [MVP - Outlook] wrote:

Re: Not retaining password
What is the value in

HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell

Folders\AppData?
--
Brian Tillman [MVP-Outlook]

On Wednesday, November 12, 2008 12:15 PM
grutz wrote:

Re: Not retaining password

'Brian Tillman [MVP - Outlook Wrote:

HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell

Folders\Local AppData

%userprofile%\Local Settings\Application Data

Thanks Brian for your interest and help.

Remember it works ok on the original windows profile but not on the new
one, hope this helps. A few work arounds I could try:
Copy the profile from original to the new.
Rename the original to the new work profile and visa versa.

But hey I'd rather try and find out why it isn't working as expected

--
grutz

On Wednesday, November 12, 2008 8:07 PM
Peter Foldes wrote:

grutzCan you check the value in the Reg key as Brian has asked
grutz

Can you check the value in the Reg key as Brian has asked you

--=20
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"grutz" <grutz....@outlookbanter.com> wrote in message =
news:grutz....@outlookbanter.com...
new

On Thursday, November 13, 2008 3:16 AM
grutz wrote:

Re: Not retaining password
Peter Foldes;275471 Wrote:

As I had previously posted %userprofile%\Local Settings\Application

Data is the value in

HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell

Folders\Local AppData

There is no

"HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell

Folders\AppData" key.

I've now given the laptop back to customer so can not now test anything
you guys come up with. I don't understand how anything in the registry
can make any difference as it works find in one windows login and not
the other. The work around worked fine, just created another login and
copied over the profile that works so the issue must be inside the
profiles, not registry. Is this correct or not?

--
grutz

On Thursday, November 13, 2008 7:39 AM

Brian Tillman [MVP - Outlook] wrote:

Re: Not retaining password

"grutz" <grutz....@outlookbanter.com> wrote in message
news:grutz....@outlookbanter.com...

But that's not the one I asked about.

That key should exist and its value should be

%UserProfile%\Application Data

If that key doesn't exist, create it and give it the value I state above.
There's something wrong with your Windows installation if a new user profile
doesn't get that value. Outlook stores send/receive data in that folder so
if it doesn't exist, Outlook can't retain send/.receive data and will keep
asking for the password.
--
Brian Tillman [MVP-Outlook]

On Saturday, December 20, 2008 6:10 PM
K2NNJ wrote:

Should there be a "local settings" before application data??
Should there be a "local settings" before application data??

On Monday, December 22, 2008 12:36 PM

Brian Tillman [MVP - Outlook] wrote:

Re: Not retaining password

No. The AppData environment variable's path should not include "Local
Settings".

--
Brian Tillman [MVP-Outlook]

On Tuesday, December 23, 2008 1:08 AM
K2NNJ wrote:

We'll mine does. Is that why it's not remembering my passwords?

We'll mine does. Is that why it is not remembering my passwords?

Brian Tillman [MVP - Outlook] wrote:

On Saturday, December 27, 2008 9:33 AM

Brian Tillman [MVP - Outlook] wrote:

Re: Not retaining password

"K2NNJ" <ktw...@optonline.net> wrote in message
news:exgJyTMZ...@TK2MSFTNGP06.phx.gbl...

There are two hidden paths in Windows 2000 and Windows XP; one is
"%UserProfile%\Local Settings" (which also has an "Application Data" folder
beneath it) and "%UserProfile%\Application Data". This latter is what you
should find for the definition of the AppData environment variable and the
AppData key in the registry. Windows Vista has analogous paths of
"%UserProfile%\AppData\Local" and "%UserProfile%\AppData\Roaming". The
latter is AppData and the former has a new environment variable of
LocalAppData.

Since you have Windows XP, the User Shell Folders key for AppData should
contain "%UserProfile%\Application Data", the key for Local Settings should
contain "%UserProfile%\Local Settings". There should also be a key named
"Local AppData" and its value should be "%UserProfile%\Local
Settings\Application Data". You'll also find these values in the "Shell
Folders" key that's several keys above the User Shell Folders key in the
left-hand pane of regedit.
--
Brian Tillman [MVP-Outlook]

On Tuesday, January 20, 2009 12:03 AM
andrew.bartle wrote:

Submitted via EggHeadCafe - Software Developer Portal of Choice
C#: Convert HTML to XHTML In-Memory
http://www.eggheadcafe.com/tutorials/aspnet/6e78d6c6-f178-4c4f-aaf5-8d059076fb2f/c-convert-html-to-xhtml.aspx

Brian Tillman [MVP - Outlook]

unread,

Dec 3, 2009, 7:30:20 AM12/3/09

to

<abid siddiqui> wrote in message news:200912220042a...@yahoo.com...

> I have WIndows XP with Sp3.I had this issue for almost 8 months.
> I have checked the following values.They are exactly the same but I am still
> getting password error.

Here's a web page with some other suggestions:
http://www.howto-outlook.com/faq/passwordnotremembered.htm
--
Brian Tillman [MVP-Outlook]