Re: Using Outlook with AOL

[Brian Tillman]

Sam <S...@discussions.microsoft.com> wrote:

> Outlook cannot download messages from IMAP folders at America Online
> despite that fact I have set up configuration correctly according to
> Outlook instructions. Is as if OUtlook is not "online" although
> America Online is online via cable modem. What gives

What do you mean by "can't download"? Do you receive any error messages?
Have you spoken with AOL's support staff?
--
Brian Tillman

[Brian Tillman]

Sam <S...@discussions.microsoft.com> wrote:

> AOL says must be outlook issue.

They're a bunch of weenies.

> I get error message 0x800ccc0e that
> outlook is unable to download folder from Imap email server. I also
> get balllon message on botom tool bar that outlook is offline despite
> that fact Im connected to AOL.

Let's see if you can contact their IMAP server. I'm going to assume
IMAP.AOL.COM and the server name, since it is a valid AOL IMAP address.

Open a command prompt window and type

telnet imap.aol.com 143

You should see this:

Connecting to imap.aol.com
Connected to IMAP.IMAP-R.ROTORS.CS.COM.

* OK imap-m08 v40.9 server ready

If you do, then their IMAP server is answering, at any rate. Lets keep
going. Enter:

a001 LOGIN youraolname youraolpassword

You should see

a001 OK LOGIN completed

Now see if you can access the Inbox:

a002 SELECT INBOX

You should see something like

* 1 EXISTS
* 0 RECENT
* OK [UIDVALIDITY 1115391075] UID validity status
* OK [UIDNEXT 2] Predicted next UID
* FLAGS (\Answered \Flagged \Deleted \Draft \Seen)
* OK [PERMANENTFLAGS (\Answered \Flagged \Deleted \Seen)] Permanent flags
* OK [UNSEEN 1] 1 is first unseen message in inbox
a002 OK [READ-WRITE] SELECT completed

Now see if you can see your folders. Enter

a003 list "" *

You should see somthing like

* LIST (\NoInferiors) "/" FOLDER1
* LIST (\NoInferiors) "/" FOLDER1
* LIST (\NoInferiors) "/" INBOX
* LIST (\NoInferiors) "/" FOLDER4
a003 OK LIST completed

Now get out:

a004 logout

You should see

* BYE IMAP4rev1 Server logging out
A004 OK LOGOUT completed

If all that works, then enable logging in Outlook
(Tools>Options>Other>Advanced Options) and see how it differs from the above
or if any errors are logged. If you document this and if any of it fails
along the way, you can discuss the problem intelligently with AOL and they
can't blame you or your machine.
--
Brian Tillman