Cannot Receive Email in Outlook

Jan

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Dec 3, 2007, 2:52:04 PM12/3/07

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My Outlook Send/Receive button no longer seems to work. I can send messages
but cannot receive. The messages are at my ISP when I use their web mail
viewer but they are not downloaded to my local outlook. I have recreated the
profile several times. The test function works fine with the outgoing
message being sent and the incoming going to the account at the ISP but not
coming to my outlook.

I was going to try creating a send/receive group but this feature doesn't
seem to work either. When I click on it nothing happens (just like
send/receive).

All was working until yesterday. I spent an hour with the ISP help desk and
they could not figure it out. Telnet to their server works as does the ping.
I thought about re-installing Outlook but am not sure how to do that. Ran
all of the Outlook diagnostics - all good. Set up logging temporarily but
don't know where to find the log to look at it.

Please help!

HP Notebook running Vista and Outlook 2007. POP3 account for ISP.

Thanks.
--
Jan

K. Orland

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Dec 3, 2007, 3:18:07 PM12/3/07

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When you view the send/receive progress, are there any error messages and/or
numbers?

--
Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/

Jan

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Dec 3, 2007, 4:51:02 PM12/3/07

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No, it just does nothing.
--
Jan

K. Orland

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Dec 4, 2007, 9:31:05 AM12/4/07

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You are sending, correct? There must be a send/receive progress indicator
that you can enable the display of so you can check for errors. You can also
look for a yellow triangle with an exclamation point in the lower corner to
indicate there is an error of some sort. Also, have you checked your
application event viewer for any Office-related errors?

Jan

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Dec 4, 2007, 1:19:02 PM12/4/07

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When I send a message, it shows sending on the bottom status bar and I can
open the send/receive dialog boxes before I send and see the processing (it
won't come up automatically anymore). If I have the send/receive progress
box up and click send/receive, nothing happens - no errors show up in the
dialog box, no task shows as processing, no warning or error icons on the
status bar.

K. Orland

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Dec 4, 2007, 1:58:00 PM12/4/07

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Try creating a new profile for Outlook to use:

http://www.howto-outlook.com/faq/newprofile.htm

See if that helps.

Jan

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Dec 4, 2007, 4:38:02 PM12/4/07

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I have deleted the profile and recreated many times. I have added a second
profile. I have uninstalled office 2007 and reinstalled twice. I tried to
delete everything related to outlook but something remains so that I can't
set up email from scratch. When I set up from scratch on another user on the
same pc, the data will download. When I open outlook for the first time on
my primary user, it goes looking for my pst file rather than asking me to
setup an account. I moved the pst file from the other user to make sure it
wasn't a corrupt pst and it doesn't help.

Jan

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Dec 4, 2007, 5:41:01 PM12/4/07

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I had created a new profile from within outlook but went back and looked at
the instructions that said to do it from the control panel. Did the same
thing from a different place and it worked.

Thanks.
--
Jan

Brian Tillman

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Dec 5, 2007, 3:36:16 PM12/5/07

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Jan <J...@discussions.microsoft.com> wrote:

> I had created a new profile from within outlook but went back and
> looked at the instructions that said to do it from the control panel.
> Did the same thing from a different place and it worked.

You can't set up a new mail profile from within Outlook, since a mail
profile must be open to ruin Outlook and you can have only one open profile
at a time.
--
Brian Tillman [MVP-Outlook]

Brian Tillman

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Dec 5, 2007, 5:36:39 PM12/5/07

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Brian Tillman <tillm...@yahoo.com> wrote:

> a mail profile must be open to ruin Outlook

Freudian slip. It should be "run Outlook".
--
Brian Tillman [MVP-Outlook]