I just recently upgraded a number of PCs from OL2003 (connecting to
Exchange - not cached mode) to Outlook 2007 w/ Business Contact Manager
(oviously cached mode as this is required).
The BCM database is on a shared PC using the BCM database tool.
I had experimented with one PC taking it off the cached mode and it had made
things speedy again, but I can't keep it like that due to the need for BCM.
Any clue what is going on here? Is it cached mode or BCM causing the issue?
The speed issues range from starting an email reply and having to wait for
what you type to catch up, to slow response if you click on another folder
in your mailbox. It's just hurting the Outlook 2007 experience because
performance is horrible. Please help!
Thanks,
Mike
I have a machine with Outlook/Exchange, but no BCM, that experiences
similar slow downs with the connection to Exchange cache mode. I
notice similar slowdowns when I open or start editing Tasks and
Calendar. Does having BCM in the profile make the slowness when
editing emails even slower?
THIS NEEDS TO BE FIXED
BCM is designed to be responsive to changes on shared databases, so
that if one user changes an item, the other machines refresh
themselves--fetch data from the database. That works well on a LAN
with a server that responds immediately. If you have high network
latency, then you could consider using an offline database and
manually syncing with the shared databases when required.
1. When creating a new user it is not possible to set email auto-link whilst
off-line. I need BCM to set email-autolink for all users at all times so
that we do not lose any history.
2. We often get emails sent to two or more users at once. If working
off-line we do not knowe whether the other user has created a contact. So we
end up with multiple contacts. BCM does not seem to offer any tools to find
and consolidate multiple instances of ther same contact.
How could Microsoft have released this product with such terrible
performance?!
Typing an email involves Outlook and Word (which Outlook uses as an
editor). I have no idea why having BCM installed would slow down
composing email. I don't notice a difference composing emails in
Outlook with and without BCM.
I have heard that improved performance is the #1 goal in the next
version of Outlook.
We're having the exact same problem. The symptoms you've described
sound exactly like what my company is experiencing. We installed BCM
to improve productivity, but it's having the opposite effect. It's
very frustrating to try to access, read, or write email, to the point
where we may be better off sticking with our old contact management
system so that we can use email again.
Like the others here, I'd like to know why no one from Microsoft has
posted here to offer any advice on what's causing the problem and how
to fix it. I'd really like to use BCM, as it would be a much cleaner
and much more powerful system than Janna Contact, but if this
continues to be an issue, then the conversion seems unlikely.
I believe that in BCM 2007 SP1 the default polling interval (how often
BCM checks for new data) went from 1 second to 60 seconds. That should
lessen the load on the database server. If that's not enough, you can
experiment with increasing the interval.
http://beyng.blogspot.com/2008/01/pollinginterval.html