Office 2003 crash on open dialog

[Mark]

Our users have redirected files (Desktop, Appdata & My Documents). Recently
we moved My Documents to a new location. Now when they do File.Open in Word
it crashes. The same happens when you do
Tools.Options.File-Locations.Documents Modify.

[garfield-n-odie [MVP]]

That's what happens when the network/IT megalomaniacs whimsically
change things without any regard whatsoever for the problems
inflicted upon users as a result.

Be patient... Word hasn't crashed... the look-in box usually
appears within four minutes after the user clicks on .Open or
.Modify. Or on each user's computer, you can modify the path to
the Documents folder in the Windows registry as described in
http://support.microsoft.com/?kbid=820917 "How to change Word
options in the Windows registry for Word 2003".

Also see http://support.microsoft.com/?kbid=830561 "Documents
that have attached templates take a long time to open in Word
2002 and in Word 2003" for another problem your users may
encounter.

[Mark]

Many thanks for your response - I'll try out those references. Actually Word
does crash - and it pops up the 'send details to MS' dialog, then restarts
and recovers the file. It does the same thing in Options. I wonder whether
this is due to the rather complex permissions that get applied to the
Redirected folders by GP. However, I think we should be able to move the
location of these folders when disk space/server availability dictates.

"garfield-n-odie [MVP]" wrote:

> That's what happens when the network/IT megalomaniacs whimsically
> change things without any regard whatsoever for the problems
> inflicted upon users as a result.
>
> Be patient... Word hasn't crashed... the look-in box usually
> appears within four minutes after the user clicks on .Open or

> ..Modify. Or on each user's computer, you can modify the path to