unable to load config file

[NiteHours]

Hi,
I'm having a problem with my msn search bar on internet explorer and the
deskbar search too. In IE there is just a gray bar nothing on it so I can't
click on the butterfly to get the options. And deskbar search it says
#gen_deskbar_short_name is unable to load its config file. Also if I clink
on my computer or my documents a pop up comes up saying
#msntb_toolbar_full_name is unable to load its config file. I have tried to
remove it so i could reinstall it and it wont let me it says something like i
have to prove the patch or something like that. I would be thankful for any
help. Thanks in advance, NiteHours

[NiteHours]

"StephenB" wrote:

> If you could provide the actual error that you get when you try to uninstall it,
> that would be helpful.
> -steve
> --
> Stephen Boots
> Microsoft MVP - MSN
> sbo...@mvps.org
>

Hi,
When I go to add or remove programs and I try to remove it a message
comes up saying "This patch package could not be opened. verify that the
patch package exists and that you can access it, or contact the application
vendor to verify that this is a valid windows installer patch package."
Thanks

[NiteHours]

"StephenB" wrote:

> That sounds like the original installation was corrupt or incomplete and that
> the installer package has since been removed from your system, perhaps by
> deleting your temp files. Have you tried simply downloading the MSN Search
> Toolbar again and running the install without the uninstall?
> -steve
>
> --
> Stephen Boots
> MVP MSN.COM
> sbo...@mvps.org
>
Hello,
Yes I tried that and I get a message that "This version of MSN Search
Toolbar is already installed on your computer. Please click ok to cancel this
installation." It almost seems like theres a couple of config files that
went bad. Is there anything else I can try? Thanks, Jim

[CantSearch]

I have the same '#gen_deskbar_short_name is unable to load config file'
errors. My problem is only occuring when I am signed on as a user that is
part of a network domain. Maybe this is the same for you? Unlike you I was
able to un-install and reinstall ok. MSN Desktop Search works fine whenever
I sign in as a local user rather than a user that is part of a network
domain. I'm still waiting for someone to suggest a solution ....

[pjallittle]

I've had the identical experience and have been unable to either reload the
MSN Toolbar or remove it from Control Panel/Add-Remove. I'm getting the same
messages as NiteHours has received.

I reported all of this to the Help section of Microsoft, good luck on
getting any response.

With all due respect, Boots advice hasn't helped, and it's obvious that
others are experiencing this same problem with no assistance being offered.
I'm reluctant to try the Windows Installer Clean Up program as the warnings
are very ominous, suggesting that if I go forward, the implications may
result in havingto reinstall many other programs.

This is really a difficult situation and there seems to be little helpful
feedback.

"StephenB" wrote:

> Maybe this will help:
>
> http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

[Killjoy333]

OK peeps.... i have an answer for you on this ridiclous problem but I'm not
sure if this is the right way to completely remove it so please use this at
your own risk.

After dealing with this problem for 2 hours i found that a good way to start
was to get to your Internet Options and go to the ADVANCED tab. Find the
"Enable third-party browser extensions" and turn OFF the checkmark (this
stopped the error from occurring when starting IE).

Next run the Windows Installer Clean Up download that is mentioned in an
earlier post and remove the MSN Search Toolbar.

As you know that just trying to reinstall the Search Toolbar doesn't work
cuz it says it's already installed. So finally to completely remove it from
trying to load up with IE or anywhere else and to circumvent the re-install
issue I went into the registry (go to START to RUN type REGEDIT and hit OK)
and searched the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSNAPPS <-- and I
removed this entire folder by right-clicking and hit DELETE.

Once I logged off and back on (or rebooted) it seems to have disappeared and
you can turn on the "Third Party Browser Extensions" if you want again
(mentioned earlier in this post).

Just to be sure it's fixed...and nothing is left hanging in registry I would
suggest you REINSTALL the toolbar again so it's working properly and has all
the proper registry keys and then REMOVE it through ADD/REMOVE programs or
just leave it working now.

I hope this helps and if you need some help further with this contact me on
MSN at killj...@hotmail.com.

Thanks everyone!

PS - I hate Windows Desktop Search forever now!

[pjallittle]

I'm the one that first mentioned Windows Installer Clean Up as a possible
solution but was afraid to try it for fear of making a bad thing even worse.
But I threw caution to the wind and ran it a few days ago, essentially
following the same steps which Killjoy333 outlined, including going to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSNAPPS and deleting.

Then I went to Control Panel/Add-Remove, this time it was a clean uninstall.
Using CCleaner, a free software aka Crap Cleaner, I was able to selectively
remove a bunch of unnecessary items from Startup, much as you would do in
MSConfig but simpler.

I did not think of turning off the 3'rd party browser and apparently since
my problem is completely solved, I think that others will find their way out
of this mess and leave MSN Search Toolbar/Desktop Search as good lessons not
to be repeated.

Thanks to all of you who lended a hand.

[Geo]

[Andryxa]

NiteHours wrote:
> *Hi,

> help. Thanks in advance, NiteHours *

--
Andryxa
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[Donc]

Andryxa wrote:
> [No help from my end. have recieved no fix of the problem yet. Hope
> someone comes up with something. Do not want to use system restore
> yet. Thanks

--
Donc

[JRush]

I looked through the logs and didn't see what the fix was.
Would you mind posting it here, please?

Thanks

JR
"JoHDee" <JoH...@discussions.microsoft.com> wrote in message
news:F862E1C9-E719-4DEB...@microsoft.com...
> Thank you!
>
> Thank you!
>
> Thank you Killjoy333!
>
> After many weeks of trying one thing or another; giving up on numerous
> occasions; and then trying again I've finally fixed my problem thanks to
> your
> advice.
>
> :-) Today is a good day! Mmmwwwaaaa!

[RubyC]

[RubyC]

Killjoy333 I tried your solution but found that when I entered REGIDIT in RUN
the HKEY_LOCAL etc did not appear in the list !! Do you know why and can you
help any further please?

[lestero1]

[JRush]

Try RegEdit...

"RubyC" <Ru...@discussions.microsoft.com> wrote in message
news:70EAE69F-4850-4EAE...@microsoft.com...

[are a genius Killjoy333@discussions.microsoft.com You are a genius Killjoy333]

You are amazing...thus far only your solution works!
It not only solve the irritating #msntb_toolbar_full_name# problem, it also
fixes all my 'remove program' problems from activating 'system restore'.
Microsoft products really sucks.

[Patti]

Eactly same thing is happening 2 me!
Still haven't found anyone who can help me w/ this?

[W@discussions.microsoft.com Helen W]

THANKYOU THANKYOU THANKYOU THANKYOU THANKYOU
I used your suggestion to rid my system of the
#msntb_toolbar_full_name#

problem and it worked I now have my computer back to how I like it once again

THANKYOU THANKYOU THANKYOU THANKYOU THANKYOU

this has been driving me mad for days

[Unknown]

[Silverghost]

[JohnWendell]