Office 2008 GUI refresh problems
mkr...@officeformac.com
I have installed brand new Office 2008 for Mac Home Edition on my Macbook Leopard 10.5.1 2G RAM 1.83GHz and after first launch I observed very annoying behavior. The GUI with icons, toolbox and everything have a problems with refreshing/redrawing. If I turn off the menu bar and turn it on back again, some icons in menu are not visible until I move the mouse over it. Some parts of menu are translucent or disapeared and then I have to put the whole window to the dock and put it on the screen once again pushing screen refresh?? Very annoying and disturbing! How to fix it? Please help me for that 150USD.
Thanks, MK
John McGhie
Start by disabling WYSIWYG Font display and "Show Project Gallery at
startup" in Word>Preferences>General.
In Entourage, turn off the Progress Window.
I think your system is struggling for power. We have some performance
issues in Office 2008, particularly on the PPC currently. It may be a few
months before these are fixed. In the meantime, turn-off the power-hungry
features that don't add a lot of value.
Get in the habit of quitting applications you are not currently using. They
will re-launch very quickly if you need them again, but in the meantime,
quitting them will free up a lot of power.
Cheers
On 7/02/08 6:53 AM, in article ee8c6...@webcrossing.caR9absDaxw,
"mkr...@officeformac.com" <mkr...@officeformac.com> wrote:
--
Don't wait for your answer, click here: http://www.word.mvps.org/
Please reply in the group. Please do NOT email me unless I ask you to.
John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
+61 4 1209 1410, mailto:jo...@mcghie.name
ltb...@gmail.com
> I think you are on a PowerPC (non-Intel Mac?)
>
> Start by disabling WYSIWYG Font display and "Show Project Gallery at
> startup" in Word>Preferences>General.
>
> In Entourage, turn off the Progress Window.
>
> I think your system is struggling for power. We have some performance
> issues in Office 2008, particularly on the PPC currently. It may be a few
> months before these are fixed. In the meantime, turn-off the power-hungry
> features that don't add a lot of value.
>
> Get in the habit of quitting applications you are not currently using. They
> will re-launch very quickly if you need them again, but in the meantime,
> quitting them will free up a lot of power.
>
> Cheers
>
>
> "mkrz...@officeformac.com" <mkrz...@officeformac.com> wrote:
> > Hi,
> > I have installed brand new Office 2008 for Mac Home Edition on my Macbook
> > Leopard 10.5.1 2G RAM 1.83GHz and after first launch I observed very annoying
> > behavior. The GUI with icons, toolbox and everything have a problems with
> > refreshing/redrawing. If I turn off the menu bar and turn it on back again,
> > some icons in menu are not visible until I move the mouse over it. Some parts
> > of menu are translucent or disapeared and then I have to put the whole window
> > to the dock and put it on the screen once again pushing screen refresh?? Very
> > annoying and disturbing! How to fix it? Please help me for that 150USD.
>
> > Thanks, MK
>
> --
> Don't wait for your answer, click here:http://www.word.mvps.org/
>
> Please reply in the group. Please do NOT email me unless I ask you to.
>
> John McGhie, Consultant Technical Writer
> Nhulunbuy, Northern Territory, Australia
> +61 4 1209 1410, mailto:j...@mcghie.name
I have an Intel Macbook Pro bought in december with 4 gigs of Ram.
Just installed Office 2008 with Entourage, the pro version at full
price...
Very odd behavior : when I am plugged by wire to my WIn 2003 server,
in Excel when I try to save, I get an 'out of memory message', 'cannot
find the file', and a 'document saved correctly' message, but after
that, no way of saving the file again...
If I am using our Wi-fi network everything works well, but very, very
slowly and even the typing is very slow ??
Any hint on what is happening ?
LTB , Québec, Canada
mkr...@officeformac.com
I think you are on a PowerPC (non-Intel Mac?)
Start by disabling WYSIWYG Font display and "Show Project Gallery at startup"
in Word>Preferences>General.
In Entourage, turn off the Progress Window.
I think your system is struggling for power. We have some performance
issues in Office 2008, particularly on the PPC currently. It may be a
few months before these are fixed. In the meantime, turn-off the power-hungry
features that don't add a lot of value.
Get in the habit of quitting applications you are not currently using.
They will re-launch very quickly if you need them again, but in the meantime,
quitting them will free up a lot of power.
Thanks a lot!
Beth Rosengard
> Start by disabling WYSIWYG Font display and "Show Project Gallery at
> startup" in Word>Preferences>General.
>
> In Entourage, turn off the Progress Window.
--
***Please always reply to the newsgroup!***
Beth Rosengard
Mac MVP
Mac Word FAQ: <http://word.mvps.org/Mac/WordMacHome.html>
My Site: <http://www.bethrosengard.com>
On 2/7/08 10:27 AM, in article ee8c...@webcrossing.caR9absDaxw,
mkr...@officeformac.com
Of course I tried every suggestions which I was able to find on the Internet. I had Project Gallery disabled by default, I tried disable WYSIWYG font now, but still no help. The same effect, when I clik on my desktop and then on the Word/Excel window my toolbar disapear and I have to refresh somehow the parent window. If Gallery is open, it also disapear cousing tranparent effect that I can see my desktop through the Word window. I tried also switch off transparency, but it did not help me as well. Any suggestions? I have some screenshots, but I cannot post them here I guess. HELP...
John McGhie
problem: we've only seen a handful of reports of it.
I don't know what OS you're running? I suggested in my previous post that
you disable Spaces.
If that doesn't fix it, please create a new User Login, and try Word in
there.
I am still feeling my way around this problem. What else is running?
You're using Shared Graphics Memory on that Machine, I think? If so, and if
the Progress Window memory leak in OS 10.5.1/Entourage has gobbled all
available memory, that would cause this.
Cheers
On 8/02/08 3:58 PM, in article ee8c...@webcrossing.caR9absDaxw,
"mkr...@officeformac.com" <mkr...@officeformac.com> wrote:
--
Don't wait for your answer, click here: http://www.word.mvps.org/
Please reply in the group. Please do NOT email me unless I ask you to.
John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
+61 4 1209 1410, mailto:jo...@mcghie.name
John McGhie
Guys/Gals: Please don't hijack threads like that. It is likely to get your
question missed. The people in here are scanning very fast at the moment:
they won't even open a message if the headline is not within their area of
expertise. So if you hijack a thread with an unrelated problem, the person
who could have answered it may never see your message.
In your case, you have a network problem. I am wondering whether both
network paths could be open at the same time?
Please try turning your Airport OFF while connected by wire, and see if
things suddenly improve. While you are doing that, I will have time to get
home and try a few things on MY Windows 2003 server :-)
Hope this helps
On 8/02/08 2:20 AM, in article
52e8f8d6-7e88-4424...@e23g2000prf.googlegroups.com,
"ltb...@gmail.com" <ltb...@gmail.com> wrote:
+61 4 1209 1410, mailto:jo...@mcghie.name
mkr...@officeformac.com
I am using Leopard 10.5.1. I upgraded from Tiger 10.4.11. My Office 2008
installation is customized, so I don't have PowerPoint and Entourage
installed, just Word/Excel and only English language. I tried to login as
new user - nothing changed, I tried run Word/Excel with shift key pressed
during the start up - nothing helped, I tried to switch off Spaces -
nothing helped. One thing which I have not tried so far is to delete
Normal/Normal.docm files. I will try this today evening - but I don't think
that's causing the problem?!
I have now Gallery switched off during start up and WYSIWYG also turned
off. The same problem. Nothing special installed on my Leopard. When I
click on the desktop and after that on the parent Word/Excel window toolbar
is not refreshed (sometimes all items, sometimes some) or when the Gallery
is open - the whole Gallery menu disappear, causing the hole in the window,
that I can look through it and see my desktop. It's like separating two
windows, very annoying effect!
Because it is graphic problem I don't know how to debug it using Quartz
Debugger or OpenGL tools. I have 2GB of RAM, most of it is free during the
application running so I don't think that the RAM can cause the problem.
I appreciate any help from you, many thanks.
John McGhie
of investigating Word 2008 problems.
Please watch for his response, which may come by direct email.
I don't think this problem is anything to do with the Normal Template
either. I think it's a Sheets/Focus problem.
For power-saving reasons Word uses a Lazy Redraw algorithm that refreshes
only the parts of the screen that it thinks are visible. When it is having
Sheets/Layers problems, it may fixate its tiny mind on the idea that this
particular object is not visible, and thus fail to redraw it.
I think it's a bug. Unless anyone has any bright ideas, we'll have to wait
for Curt.
Hope this helps
On 10/02/08 12:44 AM, in article ee8c...@webcrossing.caR9absDaxw,
"mkr...@officeformac.com" <mkr...@officeformac.com> wrote:
--
Don't wait for your answer, click here: http://www.word.mvps.org/
Please reply in the group. Please do NOT email me unless I ask you to.
John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
mkr...@officeformac.com
mkr...@officeformac.com
looks like dev people have lots of things to fix, because no response for almost 3 days. Hm, I don't know that I should to remove this office suit from my HD or wait for answer from Curt? At least I can try to remove it and install it once again, but I'm not sure that it will change anything...
John McGhie
Typical turn-around from MS Development would be about three weeks. About
three months between report and fix.
If there's a work-around, Curt will get back to us, usually the next day.
However, Curt is in "Test", not "Development". Test is at the END of the
software development cycle, so they are much closer to the customers (us!)
and can respond immediately, without having to refer things up the chain of
command.
There's a LOT of paperwork to be completed to get an issue referred from us,
through Support, Test, Marketing, Project Management to Product Management
to the Developers, then back again.
And yes, in today's computer software development companies, everyone is
fully committed 100 per cent of the time. The only thing that varies is the
depth... :-)
Sorry about the wait, but I know no more than you do.
Cheers
On 12/02/08 8:21 AM, in article ee8c6...@webcrossing.caR9absDaxw,
"mkr...@officeformac.com" <mkr...@officeformac.com> wrote:
--
Krzysztof M.
> Ummm... Just to set some expectations :-)
>
> Typical turn-around from MS Development would be about three weeks. About
> three months between report and fix.
>
> If there's a work-around, Curt will get back to us, usually the next day.
> However, Curt is in "Test", not "Development". Test is at the END of the
> software development cycle, so they are much closer to the customers (us!)
> and can respond immediately, without having to refer things up the chain of
> command.
>
> There's a LOT of paperwork to be completed to get an issue referred from us,
> through Support, Test, Marketing, Project Management to Product Management
> to the Developers, then back again.
>
> And yes, in today's computer software development companies, everyone is
> fully committed 100 per cent of the time. The only thing that varies is the
> depth... :-)
>
> Sorry about the wait, but I know no more than you do.
>
> Cheers
After I installed Leopard 10.5.2 update I tried to remove my Office
2008 installation and install it once again - no luck, the same
behavior. I tried also remove all preference files and directories with
Microsoft from my HDD - no luck. Would be great to have almost some
confirmation that's a bug or not? I don't know what I could potentially
do more.
>
> On 12/02/08 8:21 AM, in article ee8c6...@webcrossing.caR9absDaxw,
> "mkr...@officeformac.com" <mkr...@officeformac.com> wrote:
>
>> Hi everybody,
>> looks like dev people have lots of things to fix, because no response for
>> almost 3 days. Hm, I don't know that I should to remove this office suit from
>> my HD or wait for answer from Curt? At least I can try to remove it and
>> install it once again, but I'm not sure that it will change anything...
--
Krzysztof M.
I'm a Mac, are you still a PC?
John McGhie
didn't want to hear that...
The reason they are so persistent and difficult to find is that Word does it
"intentionally". To save power, improve battery life, and speed response
times, Word is designed to re-draw only the parts of the screen that have
changed.
The issue is for Word to learn when the part of the screen in question has
updated.
Spaces just added another 'n' layers of difficulty to that question.
I don't think they have a "Reproducible Test Case" yet. They need to be
able to construct a machine exactly like yours, then load exactly the same
software as you are running, and then get the issue to happen 100 per cent
of the time, so that they can look at the code and see what is causing the
issue.
Just to make it exciting, the problem often goes away when you add the test
instrumentation into the code so that they can watch it working...
Sorry: this can be very frustrating.
On 14/02/08 3:54 AM, in article 47b320bd$0$6112$f69...@mamut2.aster.pl,
"Krzysztof M." <mkr...@post.plnospam> wrote:
--
Don't wait for your answer, click here: http://www.word.mvps.org/
Please reply in the group. Please do NOT email me unless I ask you to.
John McGhie, Consultant Technical Writer
Krzysztof M.
were used also in Excel and PowerPoint, because I have abserved the
same behavior. I didn't have such problems in Office 2004. To top the
things off, this piece of software is commercial, so I don't understand
why they decided to use some part of code which could potentialy make
problems in the future? You go to the shop, buying something for 150USD
and you have problems, bad idea! It like treating customers as a early
beta testers, right?
But anyway, I can help to find what is causing the glitch, but I need
some directions from one of the dev guy and we can try to reproduce
everything.
Thank you very much John for your information.
--
John McGhie
used system-wide :-)
But either OS X is supposed to tell us which parts of the screen have
changed, or we're supposed to tell it which part to redraw.
Someone is not making a phone call somewhere in the software.
All modern software is designed with "minimal redraw" algorithms. Without
them, the MacBook's five hour battery life would drop to about 60 minutes.
And if the processor was spending all its time redrawing the screen, it
wouldn't have much energy left for doing useful work. So the benefit is
substantial. But they are snaky little beasties to get right.
We have sent the Testers so many queries we have them totally swamped right
now... And the patch they're working on may be the one that fixes your
issue.
So I suggest that we wait patiently until they resurface...
Cheers
On 14/02/08 5:57 PM, in article 47b3e645$0$6140$f69...@mamut2.aster.pl,
"Krzysztof M." <mkr...@post.plnospam> wrote:
--
mkr...@officeformac.com
<http://picasaweb.google.com/mkrzych.photos/Office2008>
BTW, any news from Microsoft site about it?
John McGhie
will just fix it. The fist thing we will know is when it suddenly
disappears after an update.
Were you able to get the bug to reproduce "consistently" on a single
machine? If so, would you mind posting the EXACT steps you took to make it
happen?
I will forward this to the Microsoft Development Engineer in charge of
bug-hunting in Word. If he can get it to happen in the Test Lab while they
have the debug instrumentation hooked up, we might actually be able to trap
it and get it fixed :-)
Cheers
On 20/02/08 6:10 AM, in article ee8c6...@webcrossing.caR9absDaxw,
"mkr...@officeformac.com" <mkr...@officeformac.com> wrote:
--
Don't wait for your answer, click here: http://www.word.mvps.org/
Please reply in the group. Please do NOT email me unless I ask you to.
John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:jo...@mcghie.name
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
mkr...@officeformac.com
finally today it seems that I resolved this issue. I think there is a bug indeed, but what I did I switched to English in my Leopard OS instead of Polish translation in the Finder and problem disappeared! So it means that there is a problem with polish Finder translation and/or with other non-English translations. So I suggest to Mac BU guys just to switch in Preference Pane/International/Languages to Polish and check applications behavior.
BTW, may you ask your friend if we should expect Polish Proofing Tools soon?? Without them, this Office Suit is useless for enterprise in Poland.
Thanks a lot John for your assistance.
Daiya Mitchell
existing thread.
Al wrote:
> I had a Office 2004 tryout and bought Office 2008. When I installed Office 2008, a prompt asked me to allow addresses into the new 2008 version. Now, once installed, my Entourage's heading reads "Office 2004" instead of my name. What do I have to do?
>
John McGhie
Thanks: We did not know that. That would be an Apple issue, by the sounds
of it.
I cannot see where you found any reference to Polish proofing tools? Have a
look on the Microsoft website: but I can't see any suggestion that there
will EVER be any Polish proofing tools?
Sorry
On 21/02/08 3:27 AM, in article ee8c6...@webcrossing.caR9absDaxw,
"mkr...@officeformac.com" <mkr...@officeformac.com> wrote:
--
John McGhie
non-English proofing tools about producing 2008 versions.
I do not know whether a Polish vendor is amongst them.
As you say, it will be rather difficult for them to get sales in Poland
until they support the language :-)
Cheers
On 23/02/08 6:45 AM, in article ee8c6...@webcrossing.caR9absDaxw,
"mkr...@officeformac.com" <mkr...@officeformac.com> wrote:
> It seems that the problem can be related to non-English versions of Leopard.
> In my case when I switched to English everything starts working ok. Regarding
> polish proofing tools I haven't seen them, but as I said if Microsoft would
> like to step into enterprises in Poland they should consider Polish
> Dictionaries/Thesaurus for sure. Mac market in Poland is growing very fast. In
> case of Office 2004 there is a third party dictionary, but it was in the past.
> Now file format and grammar engine has changed and Mac BU is pretending to be
> really great, well integrated app, so would be great to take care also about
> non English users - at least about languages which are supported in Leopard
> itself!
stalker
> I know that Microsoft is corresponding with prospective developers of some
> non-English proofing tools about producing 2008 versions.
>
> I do not know whether a Polish vendor is amongst them.
>
> As you say, it will be rather difficult for them to get sales in Poland
> until they support the language :-)
Exactly! :) There were even a Polish dictionary for previous version
made by Programac (Polish company selling high-end Polish dictionary
for QuarkXPress and tools for newspaper publishers) but it is not
working with new version of Office for the Mac. It's a shame there is
no Polish dictionary for Office for the Mac as Microsoft is publishing
Polish version of Office for years, with full dictionary, thesaurus,
and even grammar tools!
Best,
Lukasz Pogoda
stalker
> On Feb 23, 2:48 am, John McGhie <j...@mcghie.name> wrote:
>
> > I know that Microsoft is corresponding with prospective developers of some
> > non-English proofing tools about producing 2008 versions.
>
> > I do not know whether a Polish vendor is amongst them.
>
> > As you say, it will be rather difficult for them to get sales in Poland
> > until they support the language :-)
>
> no Polish dictionary for Office for the Mac as Microsoft is publishing
> Polish version of Office for years, with full dictionary, thesaurus,
> and even grammar tools!
... I forget to add: "Office for *Windows*"...
Apologize.
LMP
John McGhie
There is a LOT of work in localizing a user interface, and currently,
Microsoft calculates that they can cover the cost of that work only with the
sales in the languages they have released.
However, Office 2008 was re-architect as part of the move to Intel. And
part of that work was to change it so that all the natural-language
components were "outside" the program code.
That work has not been completed yet (there wasn't time...). When it has
been, it will then be much, much cheaper to add a language, and we may see
more of them appearing.
**** Just to head off the obvious question: these remarks do NOT include
right-to-left languages! There's a lot more work to be done yet, before RTL
languages appear. I am not aware of any decision to support RTL in Mac
Office. That doesn't mean there is or is not a decision: it means that I,
personally, am not aware of it... ****
Hope this helps
On 14/3/08 11:00 PM, in article
ebeeef37-9919-4c9d...@e10g2000prf.googlegroups.com, "stalker"
<stal...@gmail.com> wrote:
--
Don't wait for your answer, click here: http://www.word.mvps.org/
Please reply in the group. Please do NOT email me unless I ask you to.
John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50