Growl 1.2.2 Update Causing System Prefs to Crash

[Matt Edwards]

Installed fine but fails when launching system preferences. Tried rolling back to 1.2.1 and no luck. 

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Matt Edwards

[Christopher Forsythe]

Unless I'm mistaken, I don't see Growl in this crash at all. Do a search on it and search for "growl"

Chris

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[Peter Hosey]

On May 26, 2011, at 22:23:33, Christopher Forsythe wrote:
> Unless I'm mistaken, I don't see Growl in this crash at all. Do a search on it and search for "growl"

It looks basically the same as Didik Wicaksono's in the other thread. At least one difference, but basically the same crash.

My response there applies here as well: This crash log doesn't identify anything in Growl, so there's nothing we can tell from it and probably nothing we can do about it. Sorry.

[TroyG]

Hi Peter / Chris - I think this may be similar results (and thus a similar conclusion), but I'm also getting System Preferences hanging.  Once I click something else inside of the pref's (either Growl again,  or any other Pref pane), System Preferences hangs.

This is on a mid-2011 iMac with a factory fresh install from Apple.  I've also attached a couple of Activity Monitor Samples if that helps at all.

Troy G

[Peter Hosey]

On Jun 4, 2011, at 16:14:44, TroyG wrote:
> This is on a mid-2011 iMac with a factory fresh install from Apple. I've also attached a couple of Activity Monitor Samples if that helps at all.

Thanks, but neither the crash report nor the sample shows anything from Growl. Indeed, the sample appears to show System Preferences working normally; make sure you take the sample while System Preferences is hung, not at any other time.

Is there any output from System Preferences in the Console application? If so, please send it to us.

[Troy Guenther]

Yeah, I unfortunately thought that might be the case.

The Samples were taken while it was hung.

Here are the line items from the Console messages related to the System Preferences. Note that in both cases, it was Growl that I tried clicking on the 2nd time, which explains both the errors at 9:01:49 and 9:07:58.

5/06/11 8:59:09 AM System Preferences[18710] *** -[NSCFDictionary setObject:forKey:]: attempt to insert nil key
5/06/11 9:01:49 AM System Preferences[18710] [NSPrefPaneBundle instantiatePrefPaneObject] (/Library/PreferencePanes/Growl.prefPane): should only be called once
5/06/11 9:01:51 AM com.apple.launchd.peruser.501[416] ([0x0-0x6cc6cc].com.apple.systempreferences[18710]) Job appears to have crashed: Segmentation fault
5/06/11 9:01:51 AM ReportCrash[18720] Saved crash report for System Preferences[18710] version 7.0 (7.0) to /Users/Troy/Library/Logs/DiagnosticReports/System Preferences_2011-06-05-090151_Xamot.crash
5/06/11 9:06:44 AM System Preferences[18734] *** -[NSCFDictionary setObject:forKey:]: attempt to insert nil key
5/06/11 9:07:58 AM System Preferences[18734] [NSPrefPaneBundle instantiatePrefPaneObject] (/Library/PreferencePanes/Growl.prefPane): should only be called once
5/06/11 9:07:58 AM com.apple.launchd.peruser.501[416] ([0x0-0x6d26d2].com.apple.systempreferences[18734]) Job appears to have crashed: Segmentation fault
5/06/11 9:07:58 AM ReportCrash[18760] Saved crash report for System Preferences[18734] version 7.0 (7.0) to /Users/Troy/Library/Logs/DiagnosticReports/System Preferences_2011-06-05-090758_Xamot.crash

Anything more I can do to help, please let me know.

[Charlie S]

Have you installed all the updates available software update?

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[Troy Guenther]

Yup - latest and greatest installed. Growl was the first 3rd party pref pane I installed and it locked up in first use. Other Panes I've had no issues with - Apple or 3rd party. 

Sent via mobile

[Charlie S]

I am using it just fine, try reinstalling it

[Peter Hosey]

On Jun 5, 2011, at 14:07:08, Charlie S wrote:
> I am using it just fine, try reinstalling it

Please don't suggest voodoo. If there is a problem, we'd like to find out what causes it so that we can address it with either a bug fix or an addition to the Installer scripts.

[Troy Guenther]

Thx Peter - Have actually tried installing - including preferences - a couple of times, just in case. As you can imagine, no luck.

If there's some other debug info I can provide you, please let me know. (Otherwise I'm patiently waiting for 10.7, where I'll wipe my system clean and start from scratch.)

Cheers - Troy

[Peter Hosey]

On Jun 5, 2011, at 14:32:32, Troy Guenther wrote:
> If there's some other debug info I can provide you, please let me know.

Do you know your way around a debugger? If so, attaching to System Preferences and setting a breakpoint on objc_exception_throw before opening the Growl prefpane would enable you to obtain much more information about the problem.

Same question to Matt Edwards.

[Charlie S]

Any error messages in the console?

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[Peter Hosey]

On Jun 5, 2011, at 15:50:56, Charlie S wrote:
> Any error messages in the console?

Troy answered that earlier in the thread:

http://groups.google.com/group/growldiscuss/msg/a1af8603f16b06c3

Though it's fair to put the same question to Matt as well.

[Troy Guenther]

Hmmm... Last time I used a debugger was 1999, so unless a CodeWarrior debugger from OS7 still works, we are probably outta luck! LOL

Happy to give it a go if you can point me to one, though. What are all the cool kids using for debugging these days?

Sent via mobile

[Charlie S]

5/06/11 9:01:49 AM System Preferences[18710] [NSPrefPaneBundle instantiatePrefPaneObject] (/Library/PreferencePanes/Growl.prefPane): should only be called once

Why is that showing in the log?

[Peter Hosey]

On Jun 6, 2011, at 02:15:33, Troy Guenther wrote:
> Happy to give it a go if you can point me to one, though. What are all the cool kids using for debugging these days?

GDB or LLDB, both of which come with Xcode. You'll need to be a registered developer (which is free) to download Xcode 3.2.6, which is what we use for Growl 1.2.x.