unable to add 'www' subdomain for app engine service

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ajablo

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Oct 9, 2008, 8:31:11 AM10/9/08
to Google App Engine
Hello,
All my attempts to add 'www' subdomain to host my app as a
AppEngine service in Google Apps fail silently. No error message. I
can add
any other subdomain, like 'temp' or whatever with success. And I would
like
to assure that there are no other services configured to use 'www'
subdomain.
Many thanks for your help,
Adam

Marzia Niccolai

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Oct 9, 2008, 12:57:19 PM10/9/08
to google-a...@googlegroups.com
Hi,

Can you please reply with the domain experiencing the issue?  Also if you go to www.yourdomain.com and it does not return a 404, what is shown would indicate what service it's currently mapped to.

-Marzia

ajablo

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Oct 9, 2008, 2:13:04 PM10/9/08
to Google App Engine
Hello,

the domain in question is probud.info
At the very begining it returned a 404, but it seemed like it
originated from google page creator team (???)
Then I configured google sites (it was google pages before I guess) in
my apps profile to use 'www' prefix and it worked perfectly for sites.
What I did then was to change the sites prefix from 'www' to
'temp' (both in my domain's CNAME records) just to try if maybe this
time my appengine's service will work under 'www', unfortunately it
didn't. Any attempt to assign it to appengine service is simply
ignored without any error message.
Current status is: I disabled sites completely for my domain (prefix
history for sites is 'www' -> 'temp' -> disabled), when I open both
www.probud.info and temp.probud.info I get 'forbidden error 403' now.
Assigning 'www' to my appengine service still fails.
It seems like google has a big mess in there?

Many thanks for your help,
Adam

On Oct 9, 6:57 pm, "Marzia Niccolai" <ma...@google.com> wrote:
> Hi,
>
> Can you please reply with the domain experiencing the issue? Also if you go
> towww.yourdomain.comand it does not return a 404, what is shown would
> indicate what service it's currently mapped to.
>
> -Marzia
>

Adam Fisk

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Oct 9, 2008, 4:27:23 PM10/9/08
to Google App Engine
I have the exact same problem. Any solutions? The unfortunately
result is *my site is completely down.* This makes it virtually
impossible to port a www.* site, which would account for, well, most
of the sites on the Internet.

-Adam


On Oct 9, 11:13 am, ajablo <adam.jablon...@gmail.com> wrote:
> Hello,
>
> the domain in question is probud.info
> At the very begining it returned a 404, but it seemed like it
> originated from google page creator team (???)
> Then I configured google sites (it was google pages before I guess) in
> my apps profile to use 'www' prefix and it worked perfectly for sites.
> What I did then was to change the sites prefix from 'www' to
> 'temp' (both in my domain's CNAME records) just to try if maybe this
> time my appengine's service will work under 'www', unfortunately it
> didn't. Any attempt to assign it to appengine service is simply
> ignored without any error message.
> Current status is: I disabled sites completely for my domain (prefix
> history for sites is 'www' -> 'temp' -> disabled), when I open bothwww.probud.infoand temp.probud.info I get 'forbidden error 403' now.
> Assigning 'www' to my appengine service still fails.
> It seems like google has a big mess in there?
>
> Many thanks for your help,
> Adam
>
> On Oct 9, 6:57 pm, "Marzia Niccolai" <ma...@google.com> wrote:
>
> > Hi,
>
> > Can you please reply with the domain experiencing the issue? Also if you go
> > towww.yourdomain.comandit does not return a 404, what is shown would
> > indicate what service it's currently mapped to.
>
> > -Marzia
>
> > On Thu, Oct 9, 2008 at 5:31 AM, ajablo <adam.jablon...@gmail.com> wrote:
>
> > > Hello,
> > > All my attempts to add 'www'subdomainto host my app as a
> > > AppEngine service in Google Apps fail silently. No error message. I
> > > can add
> > > any othersubdomain, like 'temp' or whatever with success. And I would

Marzia Niccolai

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Oct 9, 2008, 4:33:37 PM10/9/08
to google-a...@googlegroups.com
Hi Adam,

With which domain are you experiencing this issue?

-Marzia

Adam Fisk

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Oct 9, 2008, 8:55:57 PM10/9/08
to Google App Engine
littleshoot.org. I didn't realize it was a www issue at first, but it
definitely is. I'm able to add multiple other subdomains no problem.

On Oct 9, 1:33 pm, "Marzia Niccolai" <ma...@google.com> wrote:
> Hi Adam,
>
> With which domain are you experiencing this issue?
>
> -Marzia
>
> On Thu, Oct 9, 2008 at 1:27 PM, Adam Fisk <adamf...@gmail.com> wrote:
>
> > I have the exact same problem. Any solutions? The unfortunately
> > result is *my site is completely down.* This makes it virtually
> > impossible to port a www.* site, which would account for, well, most
> > of the sites on the Internet.
>
> > -Adam
>
> > On Oct 9, 11:13 am, ajablo <adam.jablon...@gmail.com> wrote:
> > > Hello,
>
> > > the domain in question is probud.info
> > > At the very begining it returned a 404, but it seemed like it
> > > originated from google page creator team (???)
> > > Then I configured google sites (it was google pages before I guess) in
> > > my apps profile to use 'www' prefix and it worked perfectly for sites.
> > > What I did then was to change the sites prefix from 'www' to
> > > 'temp' (both in my domain's CNAME records) just to try if maybe this
> > > time my appengine's service will work under 'www', unfortunately it
> > > didn't. Any attempt to assign it to appengine service is simply
> > > ignored without any error message.
> > > Current status is: I disabled sites completely for my domain (prefix
> > > history for sites is 'www' -> 'temp' -> disabled), when I open
> > bothwww.probud.infoandtemp.probud.info I get 'forbidden error 403' now.
> > > Assigning 'www' to my appengine service still fails.
> > > It seems like google has a big mess in there?
>
> > > Many thanks for your help,
> > > Adam
>
> > > On Oct 9, 6:57 pm, "Marzia Niccolai" <ma...@google.com> wrote:
>
> > > > Hi,
>
> > > > Can you please reply with the domain experiencing the issue? Also if
> > you go
> > > > towww.yourdomain.comanditdoes not return a 404, what is shown would

Marzia Niccolai

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Oct 10, 2008, 7:16:53 PM10/10/08
to google-a...@googlegroups.com
Hi,

Can you follow the directions here:

http://groups.google.com/group/google-appengine/web/deleting-existing-www-mapping-from-google-apps

To see if this helps?  The common case seems like Google Sites is using 'www' whether or not Sites is enabled.

-Marzia

Adam Fisk

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Oct 11, 2008, 3:16:01 PM10/11/08
to Google App Engine
Hi Marzia-

A slight variation on it worked -- thanks! I just had to first add a
mapping in Google sites for "www" and then delete it once it was
there. It was not there by default.

All set now though -- thanks again.

-Adam


On Oct 10, 4:16 pm, "Marzia Niccolai" <ma...@google.com> wrote:
> Hi,
>
> Can you follow the directions here:
>
> http://groups.google.com/group/google-appengine/web/deleting-existing...
>
> To see if this helps?  The common case seems like Google Sites is using
> 'www' whether or not Sites is enabled.
>
> -Marzia
>
> > > > bothwww.probud.infoandtemp.probud.infoI get 'forbidden error 403'
> > now.
> > > > > Assigning 'www' to my appengine service still fails.
> > > > > It seems like google has a big mess in there?
>
> > > > > Many thanks for your help,
> > > > > Adam
>
> > > > > On Oct 9, 6:57 pm, "Marzia Niccolai" <ma...@google.com> wrote:
>
> > > > > > Hi,
>
> > > > > > Can you please reply with the domain experiencing the issue?  Also
> > if
> > > > you go
> > > > > > towww.yourdomain.comanditdoesnot return a 404, what is shown would

ajablo

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Oct 12, 2008, 8:10:40 PM10/12/08
to Google App Engine
Hello Marzia,

it worked for me as well with the same variation as for Adam the
2nd ;-)
The 'www' has finally found its proper place. Many, many thanks for
your help.

Greetings,
Adam

On Oct 11, 1:16 am, "Marzia Niccolai" <ma...@google.com> wrote:
> Hi,
>
> Can you follow the directions here:
>
> http://groups.google.com/group/google-appengine/web/deleting-existing...
>
> To see if this helps?  The common case seems like Google Sites is using
> 'www' whether or not Sites is enabled.
>
> -Marzia
>
> > > > bothwww.probud.infoandtemp.probud.infoI get 'forbidden error 403'
> > now.
> > > > > Assigning 'www' to my appengine service still fails.
> > > > > It seems like google has a big mess in there?
>
> > > > > Many thanks for your help,
> > > > > Adam
>
> > > > > On Oct 9, 6:57 pm, "Marzia Niccolai" <ma...@google.com> wrote:
>
> > > > > > Hi,
>
> > > > > > Can you please reply with the domain experiencing the issue?  Also
> > if
> > > > you go
> > > > > > towww.yourdomain.comanditdoesnot return a 404, what is shown would

Josh Burley

unread,
Dec 7, 2008, 12:01:19 AM12/7/08
to Google App Engine
I'm having the same problem, but have not been able to fix it.

Hitting www.mydomain.com redirects to start.mydomain.com.

start.mydomain.com does now appear to have a www mapping. I've tried
adding it and removing it, and while it seems to add and remove the
domain fine from the cpanel, it still redirects to start.mydomain.com.
I've also tried disabling the Start page service, but it still does a
redirect.

Any other ideas?


On Oct 12, 4:10 pm, ajablo <adam.jablon...@gmail.com> wrote:
> Hello Marzia,
>
> it worked for me as well with the same variation as for Adam the
> 2nd ;-)
> The 'www' has finally found its proper place. Many, many thanks for
> your help.
>
> Greetings,
> Adam
>
> On Oct 11, 1:16 am, "Marzia Niccolai" <ma...@google.com> wrote:
>
> > Hi,
>
> > Can you follow the directions here:
>
> >http://groups.google.com/group/google-appengine/web/deleting-existing...
>
> > To see if this helps?  The common case seems like Google Sites is using
> > 'www' whether or not Sites is enabled.
>
> > -Marzia
>
> > On Thu, Oct 9, 2008 at 5:55 PM, Adam Fisk <adamf...@gmail.com> wrote:
>
> > > littleshoot.org.  I didn't realize it was awwwissue at first, but it
> > > definitely is.  I'm able to add multiple other subdomains no problem.
>
> > > On Oct 9, 1:33 pm, "Marzia Niccolai" <ma...@google.com> wrote:
> > > > Hi Adam,
>
> > > > With which domain are you experiencing this issue?
>
> > > > -Marzia
>
> > > > On Thu, Oct 9, 2008 at 1:27 PM, Adam Fisk <adamf...@gmail.com> wrote:
>
> > > > > I have the exact same problem.  Any solutions?  The unfortunately
> > > > > result is *my site is completely down.*  This makes it virtually
> > > > > impossible to port awww.* site, which would account for, well, most
> > > > > of the sites on the Internet.
>
> > > > > -Adam
>
> > > > > On Oct 9, 11:13 am, ajablo <adam.jablon...@gmail.com> wrote:
> > > > > > Hello,
>
> > > > > > the domain in question is probud.info
> > > > > > At the very begining it returned a 404, but it seemed like it
> > > > > > originated from google page creator team (???)
> > > > > > Then I configured google sites (it was google pages before I guess)
> > > in
> > > > > > my apps profile to use 'www' prefix and it worked perfectly for
> > > sites.
> > > > > > What I did then was to change the sites prefix from 'www' to
> > > > > > 'temp' (both in my domain's CNAME records) just to try if maybe this
> > > > > > time my appengine's service will work under 'www', unfortunately it
> > > > > > didn't. Any attempt to assign it to appengine service is simply
> > > > > > ignored without any error message.
> > > > > > Current status is: I disabled sites completely for my domain (prefix
> > > > > > history for sites is 'www' -> 'temp' -> disabled), when I open
> > > > > bothwww.probud.infoandtemp.probud.infoIget 'forbidden error 403'
> > > now.
> > > > > > Assigning 'www' to my appengine service still fails.
> > > > > > It seems like google has a big mess in there?
>
> > > > > > Many thanks for your help,
> > > > > > Adam
>
> > > > > > On Oct 9, 6:57 pm, "Marzia Niccolai" <ma...@google.com> wrote:
>
> > > > > > > Hi,
>
> > > > > > > Can you please reply with the domain experiencing the issue?  Also
> > > if
> > > > > you go
> > > > > > > towww.yourdomain.comanditdoesnotreturn a 404, what is shown would

Marzia Niccolai

unread,
Dec 8, 2008, 2:38:07 PM12/8/08
to google-a...@googlegroups.com
Hi Josh,

Can you reply to me with the specific domain?  It sounds like you have done everything that should work, but without knowing the specific domain I can't check.

One other course of action would be to see if you can assign the 'www' to some other service such as sites.  If you can add and remove it from there, you may be able to add it to App Engine.

-Marzia

paradise

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Dec 22, 2008, 1:50:34 AM12/22/08
to Google App Engine
I met the same problem now. My domain is www.3fan.us. I set it to
http://partnerpage.google.com/3fan.us before, but now I've changed to
http://start.3fan.us. After that, I can't make www.3fan.us point to
any other site.

Now I'd like to make "www.3fan.us" point to "http://3fan-
info.appspot.com", but failed to do that even I can map "http://
3fan.us" perfectly.
On Dec 9, 3:38 am, Marzia Niccolai <ma...@google.com> wrote:
> Hi Josh,
>
> Can you reply to me with the specific domain?  It sounds like you have done
> everything that should work, but without knowing the specific domain I can't
> check.
>
> One other course of action would be to see if you can assign the 'www' to
> some other service such as sites.  If you can add and remove it from there,
> you may be able to add it to App Engine.
>
> -Marzia
>
> On Sat, Dec 6, 2008 at 9:01 PM, Josh Burley <jbur...@gmail.com> wrote:
>
> > I'm having the same problem, but have not been able to fix it.
>
> > Hittingwww.mydomain.comredirects to start.mydomain.com.
> > > > > > > > > towww.yourdomain.comanditdoesnotreturna 404, what is shown

Marzia Niccolai

unread,
Dec 22, 2008, 1:51:27 PM12/22/08
to google-a...@googlegroups.com
Hi,

This page is still mapped to the start page, you will need to eliminate this mapping before you can add the 'www' mapping to App Engine.

This mapping can be found under 'Service Settings' > 'Start Page' > Web address'.

-Marzia

paradise

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Dec 22, 2008, 10:10:13 PM12/22/08
to Google App Engine
Hi, Marzia,

Thanks for your messages.

I made two screenshot to show you what my domain setting happen.
This is the cpanel Dashboard:
http://dl.getdropbox.com/u/136310/googleapp2008-12-23_105906.png
And this is the start page url setting:
http://dl.getdropbox.com/u/136310/googleapp2008-12-23_110021.png

Can you give me any idea how to delete www.3fan.us from start page?

B. Rgds.
paradise

On Dec 23, 2:51 am, Marzia Niccolai <ma...@google.com> wrote:
> Hi,
>
> This page is still mapped to the start page, you will need to eliminate this
> mapping before you can add the 'www' mapping to App Engine.
>
> This mapping can be found under 'Service Settings' > 'Start Page' > Web
> address'.
>
> -Marzia
>
> On Sun, Dec 21, 2008 at 10:50 PM, paradise <hahag...@gmail.com> wrote:
>
> > I met the same problem now. My domain iswww.3fan.us. I set it to
> >http://partnerpage.google.com/3fan.usbefore, but now I've changed to
> >http://start.3fan.us. After that, I can't makewww.3fan.uspoint to
> > any other site.
>
> > Now I'd like to make "www.3fan.us" point to "http://3fan-
> > info.appspot.com", but failed to do that even I can map "http://
> > 3fan.us" perfectly.
> > On Dec 9, 3:38 am, Marzia Niccolai <ma...@google.com> wrote:
> > > Hi Josh,
>
> > > Can you reply to me with the specific domain?  It sounds like you have
> > done
> > > everything that should work, but without knowing the specific domain I
> > can't
> > > check.
>
> > > One other course of action would be to see if you can assign the 'www' to
> > > some other service such as sites.  If you can add and remove it from
> > there,
> > > you may be able to add it to App Engine.
>
> > > -Marzia
>
> > > On Sat, Dec 6, 2008 at 9:01 PM, Josh Burley <jbur...@gmail.com> wrote:
>
> > > > I'm having the same problem, but have not been able to fix it.
>
> > > > Hittingwww.mydomain.comredirectsto start.mydomain.com.
> > > > > > > > > > > towww.yourdomain.comanditdoesnotreturna404, what is

Marzia Niccolai

unread,
Dec 23, 2008, 12:01:40 PM12/23/08
to google-a...@googlegroups.com
Hi,

As ridiculous as this sounds, it may work if you change the start page URL back to 'www' and _then_ delete it again.

The 'www' mapping seems to be very stubborn, and reluctant to change its mapping, but we are examining ways of making this easier in the future.

If this does not work let me know.

Thanks,
Marzia

paradise

unread,
Dec 23, 2008, 1:06:30 PM12/23/08
to Google App Engine
Sadly, it doesn't work. I've tried like this many times. Hope you can
find a way to make it done.

On Dec 24, 1:01 am, Marzia Niccolai <ma...@google.com> wrote:
> Hi,
>
> As ridiculous as this sounds, it may work if you change the start page URL
> back to 'www' and _then_ delete it again.
>
> The 'www' mapping seems to be very stubborn, and reluctant to change its
> mapping, but we are examining ways of making this easier in the future.
>
> If this does not work let me know.
>
> Thanks,
> Marzia
>
> On Mon, Dec 22, 2008 at 7:10 PM, paradise <hahag...@gmail.com> wrote:
>
> > Hi, Marzia,
>
> > Thanks for your messages.
>
> > I made two screenshot to show you what my domain setting happen.
> > This is the cpanel Dashboard:
> >http://dl.getdropbox.com/u/136310/googleapp2008-12-23_105906.png
> > And this is the start page url setting:
> >http://dl.getdropbox.com/u/136310/googleapp2008-12-23_110021.png
>
> > Can you give me any idea how to deletewww.3fan.usfrom start page?

Marzia Niccolai

unread,
Dec 23, 2008, 1:09:19 PM12/23/08
to google-a...@googlegroups.com
Hi,

I'm following up with the Google Apps team to see if I can get this fixed.

-Marzia

paradise

unread,
Dec 23, 2008, 10:52:37 PM12/23/08
to Google App Engine
Thanks, Marzia,

Looking forward your further info.

On Dec 24, 2:09 am, Marzia Niccolai <ma...@google.com> wrote:
> Hi,
>
> I'm following up with the Google Apps team to see if I can get this fixed.
>
> -Marzia
>
> On Tue, Dec 23, 2008 at 10:06 AM, paradise <hahag...@gmail.com> wrote:
>
> > Sadly, it doesn't work. I've tried like this many times. Hope you can
> > find a way to make it done.
>
> > On Dec 24, 1:01 am, Marzia Niccolai <ma...@google.com> wrote:
> > > Hi,
>
> > > As ridiculous as this sounds, it may work if you change the start page
> > URL
> > > back to 'www' and _then_ delete it again.
>
> > > The 'www' mapping seems to be very stubborn, and reluctant to change its
> > > mapping, but we are examining ways of making this easier in the future.
>
> > > If this does not work let me know.
>
> > > Thanks,
> > > Marzia
>
> > > On Mon, Dec 22, 2008 at 7:10 PM, paradise <hahag...@gmail.com> wrote:
>
> > > > Hi, Marzia,
>
> > > > Thanks for your messages.
>
> > > > I made two screenshot to show you what my domain setting happen.
> > > > This is the cpanel Dashboard:
> > > >http://dl.getdropbox.com/u/136310/googleapp2008-12-23_105906.png
> > > > And this is the start page url setting:
> > > >http://dl.getdropbox.com/u/136310/googleapp2008-12-23_110021.png
>
> > > > Can you give me any idea how to deletewww.3fan.usfromstart page?

Marzia Niccolai

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Dec 29, 2008, 5:28:56 PM12/29/08
to google-a...@googlegroups.com
Hi,

This issue should now be fixed.

-Marzia

MrCrow

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Jan 12, 2009, 10:24:51 AM1/12/09
to Google App Engine
I have same problem on domain 'bagofengines.com' I tried all of the
solutions mentioned above with no joy please can you help.

On Dec 29 2008, 10:28 pm, Marzia Niccolai <ma...@google.com> wrote:
> Hi,
>
> This issue should now be fixed.
>
> -Marzia
>
> ...
>
> read more »
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