Google Gears 0.3.24.0 crashing FF3 RC2 / Vista SP1

[David Peacock]

My XP laptop was in the "first 10%" and upgraded Gears to 0.3.24.0
successfully.

2 days later (June 10), my Vista machine just upgraded to 0.3.24.0
(FF3 RC2)

If I load the Google Reader or RTM site, FF crashes (and offers to
send a crash report to Mozilla)

I cleared cache, and all cookies, unistalled Gears, and re-installed.
Same symptoms :(

Any clues?

.....David

[Aaron Boodman]

Hi David,

We are unfortunately not able to replicate this crash using Vista on
RTM or Reader. Can you try temporarily renaming your data directory so
that we can isolate if it has to do with your local data?

Follow these steps:

- Shut down FF3
- Find the Gears data directory (see:
http://code.google.com/apis/gears/api_database.html#directories)
- Rename the directory to something else
- Restart FF3 and enable RTM and Reader for offline

Let me know if this works

- a

[David Peacock]

Hi Aaron,

Followed your instructions. FF crashes as the Gears enabled sites are
loaded.

.....David

On Jun 10, 8:50 pm, "Aaron Boodman" <a...@google.com> wrote:
> Hi David,
>
> We are unfortunately not able to replicate this crash using Vista on
> RTM or Reader. Can you try temporarily renaming your data directory so
> that we can isolate if it has to do with your local data?
>
> Follow these steps:
>
> - Shut down FF3
> - Find the Gears data directory (see:http://code.google.com/apis/gears/api_database.html#directories)
> - Rename the directory to something else
> - Restart FF3 and enable RTM and Reader for offline
>
> Let me know if this works
>
> - a
>

[Chris Prince]

David, would you be willing to try the following three Gears sample
apps, and let us know which ones trigger the crash and which ones
don't?

http://code.google.com/apis/gears/samples/hello_world_database.html
http://code.google.com/apis/gears/samples/hello_world_managedstore/managed_store.html
http://code.google.com/apis/gears/samples/hello_world_workerpool/hello_world_workerpool.html

Also, can you clarify whether you're seeing the crash on your XP
machine, your Vista machine, or both? I can read you original email
either way, so just wanted to check.

[David Peacock]

Hi Chris,

Thanks for your help. I have three machines in play....

- XP SP3: FF3 RC2, received Gears 0.3.24.0 in the "first 10%", and is
working fine

- XP SP2: crashes FF 3 RC2; the three sample apps also crash FF

- Vista SP1: crashes FF 3 RC2; the three sample apps also crash FF

All three instances of FF3 have the same combination of add-ons
installed.

.....David

On Jun 11, 8:17 am, "Chris Prince" <cpri...@google.com> wrote:
> David, would you be willing to try the following three Gears sample
> apps, and let us know which ones trigger the crash and which ones
> don't?
>

> http://code.google.com/apis/gears/samples/hello_world_database.htmlhttp://code.google.com/apis/gears/samples/hello_world_managedstore/ma...http://code.google.com/apis/gears/samples/hello_world_workerpool/hell...

>
> Also, can you clarify whether you're seeing the crash on your XP
> machine, your Vista machine, or both?  I can read you original email
> either way, so just wanted to check.
>

[Dion Almaer]

Hi David,

It looks like only the first machine has 0.3.24.0 installed. Is that correct? If so, that is the problem. 0.3.24.0 is the first version that supports Firefox 3 RC 2.

If that isn't the case and all of your other machines ARE running 0.3.24.0 then we need to do some more debugging :)

Cheers,

Dion

[Chris Prince]

Actually, David did some debugging off-list with Aaron and me. Sorry
for not updating this thread.

He fixed the problem on his laptop by deleting some old profiles that
he used with Minefield.

He's going to help us debug the desktop when he gets access to that machine.

[David Peacock]

OK, I think I nailed my issue; the problem appears to be related
related to FF 3 profiles.

During Beta of FF3 I wanted to be able to run FF 2 & FF 3 Beta
together, so in an effort to prevent FF conflicts I created a new
profile, "minefield". I left FF 2 using "default", and configured
FF 3 Beta shortcuts to launch with the "minefield" profile.

When FF3 RC2 appeared, decided to make the switch to
running FF 3 as my primary browser, and switched all
(FF 3) shortcuts to launch "default".

All ran smoothly, compatible add-ons became available,
all was fine.

(I followed (AFAIR) this process on all three machines in play)

Gears 0.3.24.0 made its initial appearance to the first 10%,
and one of my machines (XP SP3 laptop) silently upgraded
with no problem. Two other machines (XP SP3 & Vista SP1)
crashed FF3 RC2 when loading any Gears enabled site
after silently upgrading to 0.3.24.0.

I fixed crashing XP SP3 machine by uninstalling FF2, and deleting
all FF profiles except "default".

With the Vista SP1 machine, I renamed profiles first. Crash still
occured.
I deleted "minefield"; crash went away, though FF3 was set to use
"default".
Puzzling.

To complete the cleanup, I unistalled FF2 on all machines, and
reverted
to one profile; "default".

I'm pretty sure all steps were as above, and find it puzzling that a
profile
not in use might be causing the problem....I hope I'm not sending you
on a wild
goose chase ;-)

Hope this background helps.....

Regards,

.....David

On Jun 11, 1:36 pm, "Chris Prince" <cpri...@google.com> wrote:
> Actually, David did some debugging off-list with Aaron and me.  Sorry
> for not updating this thread.
>
> He fixed the problem on his laptop by deleting some old profiles that
> he used with Minefield.
>
> He's going to help us debug the desktop when he gets access to that machine.
>

> On Wed, Jun 11, 2008 at 8:14 PM, Dion Almaer <dalm...@gmail.com> wrote:
> > Hi David,
> > It looks like only the first machine has 0.3.24.0 installed. Is that
> > correct? If so, that is the problem. 0.3.24.0 is the first version that
> > supports Firefox 3 RC 2.
> > If that isn't the case and all of your other machines ARE
> > running 0.3.24.0 then we need to do some more debugging :)
> > Cheers,
> > Dion

> > On Wed, Jun 11, 2008 at 12:29 AM, David Peacock <david.peac...@gmail.com>

> > wrote:
>
> >> Hi Chris,
>
> >> Thanks for your help. I have three machines in play....
>
> >> - XP SP3: FF3 RC2, received Gears 0.3.24.0 in the "first 10%", and is
> >> working fine
>
> >> - XP SP2: crashes FF 3 RC2; the three sample apps also crash FF
>
> >> - Vista SP1: crashes FF 3 RC2; the three sample apps also crash FF
>
> >> All three instances of FF3 have the same combination of add-ons
> >> installed.
>
> >> .....David
>
> >> On Jun 11, 8:17 am, "Chris Prince" <cpri...@google.com> wrote:
> >> > David, would you be willing to try the following three Gears sample
> >> > apps, and let us know which ones trigger the crash and which ones
> >> > don't?
>

> >> >http://code.google.com/apis/gears/samples/hello_world_database.htmlht......

[Aaron Boodman]

Are you certain at this point that you were actually using the
"default" profile? Like, when you deleted "minefield", did you note
that history, bookmarks, etc were the same as you expected for
"default" and not like "minefield". I can see how this would be easy
to overlook in my own browsing.

> I'm pretty sure all steps were as above, and find it puzzling that a
> profile
> not in use might be causing the problem....I hope I'm not sending you
> on a wild
> goose chase ;-)

Yeah, it seems very weird that a profile not in use could have any effect.

Nevertheless, I'm happy that you got it working and will keep this
info in mind for future similar issues.

Thanks,

- a

[David Peacock]

Aaron, you could be right....you've triggered doubt in my mind ;-)

I know all shortcuts to FF3 were without parameters, so would
launch the "default" profile.....

Either way, we have got to the bottom of this, and since, as yet,
no one else has posted to this thread, or group, with a similar
incident, let's hope I just hit a strange & unusual circumstances.

I'm happy that Gears is now working, and thanks to the team
for advice, much appreciated.

Good luck with further Gears initiatives :-)

.....David

On Jun 11, 7:56 pm, "Aaron Boodman" <a...@google.com> wrote:

[Sam]

I am having a similar problem. Every time I go to a gears site firefox
freezes. I am using FF3 rc3 on xp sp2. I tried renaming the directory
and firefox still froze. All three of the test sites also froze. I
didn't mess around with any of the profiles either so I don't think
thats the problem. Any ideas?

[zmarties]

I'm getting the same problem:
Windows Vista machine, which has happily been running Firefox 2 for
ages with Gears installed, but never had Firefox 3 on it.

Installed Firefox 3 rc3, and as part of that it went away and fetched
the latest Gears 0.3.

Now simply visiting gears.google.com crashes the browser.

Firefox helpfully sends the details to Mozilla, then restarts, and
takes me back to the page I was on, and promptly crashes again!

Does anyone know how to view the full content of the data being sent
in the crash dump? (Pressing the details button simply shows me the
list of ad-ons installed, which I already know - the only add on I
have enabled is Google Gears).

[Chris Prince]

Can you open "about:crashes" in your URL bar, and send us a link to
your Gears crash(es) on http://crash-stats.mozilla.com/ ? Thanks!

[Boom07]

Here is mine. I've got plenty of them.
Vindows Vista SP1

http://crash-stats.mozilla.com/report/index/625067e3-408e-11dd-8ead-001cc45a2ce4
http://crash-stats.mozilla.com/report/index/c9e84f73-3ced-11dd-bad9-001cc4e2bf68
http://crash-stats.mozilla.com/report/index/8827a6e3-3ced-11dd-aa27-001cc4e2bf68

Please fix that crash. I have to disable Gears in all profiles. I lost
offline for the Reader and Docs that is pretty annoying.

On Jun 13, 1:38 am, "Chris Prince" <cpri...@google.com> wrote:
> Can you open "about:crashes" in your URL bar, and send us a link to

> your Gears crash(es) onhttp://crash-stats.mozilla.com/?  Thanks!