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1) How frequently do you surf the Net per week? Not at all / this is my first time................................Less than 1 hour inclusive More than 1 hour but less than 5 hours inclusive......More than 5 hours but less than 10 hrs More than 10 hours but less than 20 hours inclusive More than 20 hours 2) How keen are you towards the use of Internet to do your banking transactions? ( 1 means Not Keen At All and 5 means Very Keen ) 1 2 3 4 5
3) Are you willing to pay for transactions done over the Net? ( 1 means Very Unwilling and 5 means Very Willing) 1 2 3 4 5
4) Please indicate which of the following activities do you aim to conduct via Internet (if you were subscribed to an online banking system). a) Checking of accounts balances................... b) Account Summary.................................................... c) Applying for loans....................................... d) Transaction History................................................ e) Cheque Status Enquiry.............................. f) Funds Transfer........................................................ g) Demand Draft Application......................... h) Cashier's Order Application................................. i) Travellers Cheque Application.................. j) Personal Particulars Update.................................. k) User ID\PIN Change................................ l) Banking information and News.............................
5) Would you prefer on-line banking over branch banking? ( 1 means Branch Banking Only and 5 means On-line Banking Only ) 1 2 3 4 5
6) Why is this so? Avoid crowd ......Save time Flexible Inexpensive User-friendly Not safe... Too complicated..Not personalized .Others, please specify :
7) On the scale below, indicate your level of concern in the following areas with regard to Internet Banking. ( 1 means Not Concerned and 5 means Very Concerned ) a) Knowledge about Internet..........................................................1 2 3 4 5 b) Cost levied by banks over the Net ................................1 2 3 4 5 c) Speed of processing over the Net...............................................1 2 3 4 5 d) Security of transactions conducted.................................1 2 3 4 5 e) E-Mail from the banks approaching you to buy their products 1 2 3 4 5
8) What is the possibility that you will completely cease to use your high street bank, once online banking is fully established ? (1 means Will use only high street bank, 3 means Will use both and 5 means Will use only Internet banking) 1 2 3 4 5
9) When do you foresee yourself using Internet Banking once your bank offers it? I am using Internet Banking now..........................Within 1 month More than 1 month but less than 3 months inclusive More than 3 months but less than 6 months inclusive More than 6 months but less than 1 year inclusive More than 1 year Never
10) What is the likelihood of you switching to a non-online bank if your bank goes on-line? (1 means Very Unlikely and 5 means Very Likely) 1 2 3 4 5
11) What impact do you think Internet Banking will have on your life? (1 means Not at all and 5 means Very Great) 1 2 3 4 5
13) How willing are you to participate in Internet Banking Trials if given the chance? (1 means Very Unwilling and 5 means Very Willing) 1 2 3 4 5
14) What is your gender? Male Female
15) What is your age? 13-19 20-29 30-39 40-49 50-59 60-65 Above 65
16) Where is your country of residence?
17) Which banks are you banking with presently? (You may choose more than 1 answer) Global Citibank..................................Standard Chartered HongKong and Shanghai Bank Others, please specify :
Local TSB....................................... First Direct Lloyds Bank .......................... Barclays Bank Nationwide............................. The Royal Bank of Scotland Bank of Scotland ...................Others, please specify :