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No Spam Please

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Apr 29, 2001, 6:48:43 PM4/29/01
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With the exception of Craftsman hand tools, I'm having reliability
problems with Sears products.

1. Craftsman corded hand drill. Teeth on chuck broke on first day.
Bought another Craftsman replacement chuck and also broke the same way
on first use. Never had this problem with other drills.

2. Craftsman belt sander. First belt sander - the belt wonders all
over the place. Got a Craftsmen commercial duty belt belt sander and
same thing happens. Don't have experience with other brands - is belt
wondering a typical problem?

3. Craftsman radial arm saw. Motor stalls too many times and end
bearing has too much play for accessory attachments - will not cut clean
and too dangerous regarding end play not within specification. I've
purchased many of the the Craftsmen accessories for the radial arm saw
but couldn't use it now.

4. Kenmore almost top of the line cloth dryer broke within two years
of usage. Old Maytag lasted over 20 years and still works.

5. Kenmore hot water dispenser broke within 4 months. Other brand
lasted 7 years on average.

Anyone else having these problems or is it just my bad luck?

davefr

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Apr 29, 2001, 7:10:53 PM4/29/01
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How many more Sears products are you going to buy before you see the
trend??

Why don't you return some of this crap under their "satisfaction
guarantee".

On Sun, 29 Apr 2001 22:48:43 GMT, No Spam Please <spam...@home.com>
wrote:

db...@sprynet.com

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Apr 29, 2001, 7:29:04 PM4/29/01
to No Spam Please
Yes, with most things you gonna have this, they buy the stuff from
china or most of the parts are from china. Have you bought any
craftsman tools lately, i did not, just returned some 30 year old
sockets that i messed up by beating them on broken studs that would not
budge to get a grip. broke the part thats suppose to hold the nut or
bolt head. no problem they have a lifetime gurarntee, the the new ones
look like they are not as good as the old ones. I almost hated to get
replacements, probably could have just heated up the broken ones and
welded them back to where they were before. even the tools are starting
to look like junk. Well the reason why is that 30 years ago i paid
$35 for a 7 1/4 inch circular saw. the same saw now cannot be bought.
It was all metal with ball bearings, the stuff they sell now had sleeve
bearings and is most plastic. the old one never had any plastic in it
except the trigger. the new one will cost you about $50.
I used to make about $20 a day back then, now the going rate is like
$150 per day. so i guess you get what you pay for.

Foxeye

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Apr 29, 2001, 7:52:58 PM4/29/01
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Sorry, Crapsman // Sears names do not go hand in hand with the
discription of quality in any way, shape form or fashion.......


On Sun, 29 Apr 2001 22:48:43 GMT, No Spam Please <spam...@home.com>
wrote:

>x<>-With the exception of Craftsman hand tools, I'm having reliability
>x<>-problems with Sears products.
>x<>-
>x<>-1. Craftsman corded hand drill. Teeth on chuck broke on first day.
>x<>-Bought another Craftsman replacement chuck and also broke the same way
>x<>-on first use. Never had this problem with other drills.

My crapsman deluxe HD drill bit the dust within 2 months.however my
old40+ year old B & D is still making holes, and all with original
chuck.....indestructable. I get it so hot someitmes I just know its
going to overheat and throw a winding but it never does.all aluminum
no plastic.

>x<>-
>x<>-2. Craftsman belt sander. First belt sander - the belt wonders all
>x<>-over the place. Got a Craftsmen commercial duty belt belt sander and
>x<>-same thing happens. Don't have experience with other brands - is belt
>x<>-wondering a typical problem?

Their tracking method sucks for centering belts.flimsy setup.
>x<>-
>x<>-3. Craftsman radial arm saw. Motor stalls too many times and end
>x<>-bearing has too much play for accessory attachments - will not cut clean
>x<>-and too dangerous regarding end play not within specification. I've
>x<>-purchased many of the the Craftsmen accessories for the radial arm saw
>x<>-but couldn't use it now.

Been there done that, now almost covered up in gulley after numerous
problems and sears inept ability to repair it, and the outrageious
price for replacement parts, which are of no better quality, The RAS
sold by them from the late 70s todate is pure unadulterated garbage.
>x<>-
>x<>-4. Kenmore almost top of the line cloth dryer broke within two years
>x<>-of usage. Old Maytag lasted over 20 years and still works.

The cheapest bidder that bids on Sears Kenmore appliances get to make
them for them.so you get what you pay for, usually at a higher price
than a comparable other badged major appliance mfg........
>x<>-
>x<>-5. Kenmore hot water dispenser broke within 4 months. Other brand
>x<>-lasted 7 years on average.
>x<>-
>x<>-Anyone else having these problems or is it just my bad luck?

Its just the nature of Sears / Crapsman garbage....so its really a
natural thing for the crap to break and no parts available etc.

Opinions are strictly those of my wife....I have had no input whatsoever.
Remove capital A from chipmkr for correct email address
Regards
Foxeye

Steve Knight

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Apr 29, 2001, 8:19:48 PM4/29/01
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On Sun, 29 Apr 2001 22:48:43 GMT, No Spam Please <spam...@home.com> wrote:

>With the exception of Craftsman hand tools, I'm having reliability
>problems with Sears products.
>
>1. Craftsman corded hand drill. Teeth on chuck broke on first day.
>Bought another Craftsman replacement chuck and also broke the same way
>on first use. Never had this problem with other drills.

they are not called crapsman for nothing.


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See http://www.knight-toolworks.com
For prices and ordering instructions.
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WoN ereH

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Apr 29, 2001, 10:47:09 PM4/29/01
to
>Why don't you return some of this crap under their "satisfaction
>guarantee".

Do they do this? Had a one year old drier go up in smoke, an overpriced stupid
purchase air/heat conditioner broke after the one year warranty, paid them 75
to fix it and it proceeded to break after the 30 day warranty on that. I hate
their products. And they told me nothing they could do once it is out of
warranty.

Deb

Ryan

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Apr 29, 2001, 10:54:31 PM4/29/01
to
No Spam Please wrote:
>
> With the exception of Craftsman hand tools, I'm having reliability
> problems with Sears products.


Having read the replies to this post so far, I am very curious to
know...

What are the good brands these days? I'm just getting started buying
power tools and I would rather buy something solid one time and use
it for the next 30 years. What brands can do that today?

I have yet to acquire tools such as a reciprocating saw (jigsaw),
electric impact wrench, and a few others. When I bought the house, I
found an old heavy metal 1/2" drill in the attic, so maybe I will be
gray before that fails.

Glenn George

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Apr 29, 2001, 11:31:19 PM4/29/01
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I didn't know Sears made any products.
No Spam Please wrote in message <3AEC9C0D...@home.com>...

davefr

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Apr 29, 2001, 11:39:05 PM4/29/01
to
For "30 year tools", I'd pick the following:

Hand Tools:
Snap On
SK
Matco

Corded Drills and Saws:
Milwaukie
PC

Cordless Tools:
Panasonic
PC

Jig Saws:
Bosch

Sanders:
PC
Bosch

Pneumatic Tools:
Snap On's Blue Point series
Ingersol Rand

On Mon, 30 Apr 2001 02:54:31 GMT, Ryan <quakese...@yahoo.com>
wrote:

Randy B

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Apr 29, 2001, 11:39:54 PM4/29/01
to
I have a rototiller that I had serviced just before the maintenance
agreement expired. Less than a month after the tech serviced it, the first
time out the belt broke and something went wacko and it won't even fire. I
talked to a local service tech and he said they wouldn't charge for the
repair and said things like that were up to them if they charge for the
service or not. Guess I got lucky or maybe it's just the luck of living in
a small town. I have had trouble with a cordless drill charger, it was out
of warranty and they replaced it free and in about a week or two it quit
working also. I had a barbeque that was out of warranty and the tub/base
warped so bad that the racks wouldn't set in there properly, I raised enough
hell about that metal warping so they gave me a new tub and I be damned if
it didn't warp also. So, I have given up on the drill chargers and
barbeques. They definitely sell some junk.
"WoN ereH" <won...@aol.com> wrote in message
news:20010429224709...@ng-fi1.aol.com...

jeff_cochran

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Apr 30, 2001, 11:24:24 PM4/30/01
to
>With the exception of Craftsman hand tools, I'm having reliability
>problems with Sears products.

Yet you seem to keep buying them... :)

Jeff

Alan Maier

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May 1, 2001, 1:04:00 AM5/1/01
to
I almost hate to defend Sears, as I've had my share of problems too...
but... keep in mind that each product you buy from Sears was built by
someone else -some are good, some are lousy. That Kenmore dryer could have
croaked if it said Whirlpool on it, and I am amazed at how cheaply they are
built today (I have a recent matched pair Kenmore washer/dryer - they are
throw-aways).

As for their power tools, I don't even waste my time with theirs. If you
don't like them - take them back! I bought a Craftsman cordless drill that
sounded like a coffee grinder... it went back, and I bought a B&D cheapie
that was much better. Mind you, I don't care for B&D branded tools - but it
was a major improvement!!!

My favorite *avoid* is Sears lawn mowers - why do people buy them? They are
truly inferior beyond belief!!! I spent $5000 on a Wheelhorse and it runs
great and mows beautiful.... can't say that about my neighbors on both sides
of me who both have broken 1 year old Craftsman garden tractors. My previous
MTD was worlds better than what AMF is building.

When it all boils down to the bottom line - if you want good hand tools, buy
them from a true tool company (SnapOn, Mac, Matco as example). If you want a
good drill, buy a Bosch or similar.

Sears has clearly decided they want you to come to their store, and too many
people shop by up-front cost. If more of us bought good items that are built
to last, maybe they would change their tune.


"No Spam Please" <spam...@home.com> wrote in message
news:3AEC9C0D...@home.com...

Al Wing

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May 1, 2001, 9:44:03 AM5/1/01
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>Anyone else having these problems or is it just my bad luck?

This post is nothing more than a ruse to discredit Sears. Now all of the Sears
bashersw will come out of the woodwork with attempts, thru their posts, to
persuade others not to shop at Sears.
Al

Bygeorge101

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May 1, 2001, 9:53:29 AM5/1/01
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>How many more Sears products are you going to buy before you see the
>trend??

Over 40 years I have owned just about every description of tool sold at Sears
and have had few problems. And when I did have a problem, they bent over
backwards to satisfy my needs, and then some. There are definately people here
who are just trying to give a bad name to that company. I will continue to buy
from Sears...
George

Brian Swann

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May 1, 2001, 10:15:43 AM5/1/01
to

"Al Wing" <awing...@aol.com> wrote in message
news:20010501094403...@ng-fa1.aol.com...

I agree, I have a Kenmore washer/dryer pair, refrigerator, Frigidaire range
bought at Sears, 20 year old tractor, string trimmer, shredder, and many
Craftsman power and hand tools. I have repaired the tractor a few times, and
some of the small power tools have worn out, and I've broken a few hand
tools, but in all, I think nearly every thing I have bought at Sears over
the last 30 years has been a pretty good value. I have always been able to
get parts, even for the 2-decade-old tractor.

I've had a lot more trouble with my XEROX laser printer, my Weber grill,
Caloric range, and my Honda lawn mower, none of which were bought at Sears.

Brian


Mike Hartigan

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May 1, 2001, 11:06:39 AM5/1/01
to
On Sun, 29 Apr 2001 22:48:43 GMT, No Spam Please said...

> With the exception of Craftsman hand tools, I'm having reliability
> problems with Sears products.
>
> 1. Craftsman corded hand drill. Teeth on chuck broke on first day.
> Bought another Craftsman replacement chuck and also broke the same way
> on first use. Never had this problem with other drills.

The chuck broke on the first day and you *bought* a replacement chuck?
Are you trying to fault Sears for *your* decision to keep a defective
product that they would have been more than happy to repair/replace for
free? Nor, it appears, did you ask for a refund. Why not?

> 2. Craftsman belt sander. First belt sander - the belt wonders all
> over the place. Got a Craftsmen commercial duty belt belt sander and
> same thing happens. Don't have experience with other brands - is belt
> wondering a typical problem?

Don't own one - so I can't comment on this. But I wonder - did you get
your money back on these?

> 3. Craftsman radial arm saw. Motor stalls too many times and end
> bearing has too much play for accessory attachments - will not cut clean
> and too dangerous regarding end play not within specification. I've
> purchased many of the the Craftsmen accessories for the radial arm saw
> but couldn't use it now.

Craftsman saws (as do most others) prefer 220V circuits. This could
account for the motor stalling. Use of an extension cord could also
cause this. But you go on to say that this tool is either defective or
out of adjustment ("end play not within specification"). Once again,
*you* chose to not let Sears make it right and this is, somehow, Sears'
fault? Occasionally, products make it to the market with problems - this
is a fact of life. Tell them about it and they'll either fix it, replace
it, or refund your money.

> 4. Kenmore almost top of the line cloth dryer broke within two years
> of usage. Old Maytag lasted over 20 years and still works.

This is, most assuredly, not normal. While Kenmore (Whirlpool) dryers
are not exactly world-renowned as marvels of 20th century engineering,
they get the job done. It is not unusual for a Kenmore dryer to remain
trouble-free for ten years or more, and even then, repairs are DIY-
friendly and replacement parts are readily available (parts availability
is one of Sears' strong points).

> 5. Kenmore hot water dispenser broke within 4 months. Other brand
> lasted 7 years on average.

Don't own one, but I suspect that this is within the warranty period.
Did you bother to check?

>
> Anyone else having these problems or is it just my bad luck?

It's just your bad luck. One can't help but wonder - with so many bad
experiences with Sears' branded products, why do you keeep buying them?

Steve Knight

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May 1, 2001, 11:26:35 AM5/1/01
to

yes no one has ever had problems with sears tools.
bull just search usenet and hear of all the crappy tools people have owned. Not
all are bad of course. but there are a fair amount of bad apples. I have a good
20 year old small drill press from sears.

Knight-Toolworks & Custom Planes
Custom made wooden planes at reasonable prices
See http://www.knight-toolworks.com
For prices and ordering instructions.

To subscribe to my good deals/beta testing/seconds email list send a email to
gooddeal...@knight-toolworks.com
Subject: subscribe

Michael Edelman

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May 1, 2001, 1:40:31 PM5/1/01
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Brian Swann wrote:
>
> ... I have a Kenmore washer/dryer pair, refrigerator, Frigidaire range

> bought at Sears, 20 year old tractor, string trimmer, shredder, and many
> Craftsman power and hand tools. I have repaired the tractor a few times, and
> some of the small power tools have worn out, and I've broken a few hand
> tools, but in all, I think nearly every thing I have bought at Sears over
> the last 30 years has been a pretty good value.

Be advised that Sears has dealt with a great many vendors over the
years; Sears themselves manufacture nothing. At one time the Sears name
on a tool meant it was of excellent quality, but all through the 1980s
and 90s I wouldn't touch a Sears labeled tool. They were buying the
cheapest garbage from Black and Decker, Skill and other lower-end
makers.

-- mike
---------------------------------------------------------------
Michael Edelman m...@spamcop.net
http://www.foldingkayaks.org (nomadics)
http://www.findascope.com (choosing a telescope)

Derek R. Larson

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May 1, 2001, 1:51:54 PM5/1/01
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In article <4trH6.9989$WZ4.6...@paloalto-snr1.gtei.net>,

Alan Maier <alan....@verizon.net> wrote:
>
>My favorite *avoid* is Sears lawn mowers - why do people buy them? They are
>truly inferior beyond belief!!! I spent $5000 on a Wheelhorse and it runs


I bought a Craftsman lawn mower (6.5hp rear bagger) a few weeks ago
because I live 1/2 block from the Sears service center. They were having
a warehouse sale and I got the new mower for $170-- it retailed at $399
and seems plenty well made for my yard. If it breaks, I'll push it down
the street and have it fixed. :)

-drl

--
________________________________________________________________________
Derek R. Larson Indiana University Dept. of History
"Let me go on record as stating that Mountain Dew, although a refreshing
and enjoyable beverage, is NOT A CONTRACEPTIVE." -Ann Landers

Steve Knight

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May 1, 2001, 8:54:23 PM5/1/01
to

>> 3. Craftsman radial arm saw. Motor stalls too many times and end
>> bearing has too much play for accessory attachments - will not cut clean
>> and too dangerous regarding end play not within specification. I've
>> purchased many of the the Craftsmen accessories for the radial arm saw
>> but couldn't use it now.
>
>Craftsman saws (as do most others) prefer 220V circuits. This could
>account for the motor stalling. Use of an extension cord could also
>cause this. But you go on to say that this tool is either defective or
>out of adjustment ("end play not within specification"). Once again,
>*you* chose to not let Sears make it right and this is, somehow, Sears'
>fault? Occasionally, products make it to the market with problems - this
>is a fact of life. Tell them about it and they'll either fix it, replace
>it, or refund your money.

most tools under 2hp Real 2 hp not what is labeled work just fine on 110
as long as the breaker can handle the amp draw. Most RAS are not the greatest
though. few but the really big heavy duty one are worth having unless all you
ever cut is 90 degrees. but I know quite a few people who had the sears ones and
where very disappointed.

Don Klipstein

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May 2, 2001, 9:13:22 PM5/2/01
to
Bygeorge101 wrote in part:

>
>Over 40 years I have owned just about every description of tool sold at
>Sears and have had few problems. And when I did have a problem, they bent
>over backwards to satisfy my needs, and then some.

My experience is limited by my unwillingness to wait extra-long at the
Sears in my neighborhood. Sears understaffs the place and I can wait 15
minutes just to pay for a Mag Light so I usually go elsewhere, and don't
have too much experience with Craftsman, etc. as a result.

- Don Klipstein (d...@misty.com)

The.Central.Scru...@invalid.pobox.com

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May 2, 2001, 9:42:32 PM5/2/01
to

I had a 1/2" drive 19mm socket just for the purpose of removing lugnets w/ a
breaker bar. After three sockets failed I got fed up and bought a whole set of
1/2" drive sockets for about 50% more at a kmart than the single socket cost
and none of them ever failed.

Sears tools aren't top quality. They think that offering a top quality
warrenty makes up for it, but I tire when I have to make three half hour trips
for replacements. I'd rather just by k-mart crap at 1/5 the price then buy
craftsmen tools.

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