Family Tree Maker 3.4
Ron Byram
Anyone have the Family Tree Make 3.4 Upgrade?
I have mine on order..
Any good with the new features??
Ronald Byram
Charlotte NC
Looking for Byram.OSBorn,Medlin
Robert B. Fowler
the basic program. However, they have add a new "genealogy" report that
is really great. There is an online connect to FTW Web Page which
allows you to make your own web page to post your genealogy info and
permits posting trees, group sheets to the web page. Haven't done it
yet but looks interesting. Overall, it looks by FTW is starting to
become Genealogy User friendly.
However, I am put out at them because I have not yet received my notice
telling me about the new edition. I picked the info up off a news
group, namely this one. It begins to look as though there interest is
in new business only, not keeping old business.
R Fowler
Glenn E. Green
Same here... I haven't received word from them about the upgrade. I
registered my purchase with this in mind, too. I have also tried 3 times
to get submitter's name from the world family tree, and got no response
either time.
Wilona1
In article <327661fd...@nntp.ix.netcom.com>, ronb...@ix.netcom.com
(Ron Byram) writes:
>Anyone have the Family Tree Make 3.4 Upgrade?
>
>I have mine on order..
>
>Any good with the new features??
I'm waiting to hear how others like it. I've got the 2.0 version and
would love to upgrade if it has a lot of changes ... and if I can find the
money!
Martha E. Knowles ***** Wil...@aol.com
Gardening: USDA Zone 9, Central Florida
Adopt a dog -- you'll never regret it!!!
Paul Burchfield
In article <32733A...@sprynet.com>, bfo...@sprynet.com wrote:
>Have had my copy for about 2 weeks. There appear to be no changes to
>the basic program. However, they have add a new "genealogy" report that
>is really great. There is an online connect to FTW Web Page which
>allows you to make your own web page to post your genealogy info and
>permits posting trees, group sheets to the web page. Haven't done it
>yet but looks interesting. Overall, it looks by FTW is starting to
>become Genealogy User friendly.
>
>However, I am put out at them because I have not yet received my notice
>telling me about the new edition. I picked the info up off a news
>group, namely this one. It begins to look as though there interest is
>in new business only, not keeping old business.
Existing users are extremely important to all software developers, we are no
exception to that. It isn't that you were missed by the upgrade mailing. It is
that the upgrade mailing isn't scheduled to ship until this week (or so).
If I controlled upgrade mailings, they would be sent before a new version is
announced and begins to ship. I trust that when you ordered the new version,
as a registered user of previous versions, you used the Upgrade pricing.
Sincerely,
Paul Burchfield Visit our Web site:
Broderbund Software, http://www.familytreemaker.com/
Banner Blue division
Gary Bell
Glenn E. Green wrote:
>
> Same here... I haven't received word from them about the upgrade.
I just got the notice in the mail yesterday.
G.
Lisa Peppan
Said "Robert B. Fowler" <bfo...@sprynet.com>:
b> However, I am put out at them because I have not yet received my
b> notice notice telling me about the new edition. I picked the info up
b> off a news group, namely this one. It begins to look as though their
b> interest is in new business only, not keeping old business.
I would have to agree with you there. It does appear to be the way
business is run thses days: screw the customers, increase the profit
margin by any means possible; if the customer doesn't like it, s/he
can go somewhere else.
I faithfully submitted my family tree (it's on vol 2, I'm submitter
#4416). I was upset to find out my contact info wasn't available, but
this was nothing compared to the way I'm starting to feel.
I went to the WFT webpage and *found* another PEPPAN researcher. I
was overjoyed, because, looking at the names ths unknown PEPPAN
researcher submitted, I do believe they are directly related to one of
my grandfather's older brothers. How do I contact this other
researcher...? Why, by buying a CD--how else? Unfortunately, I have
386 with no CD ROM, nor is it likely I will be able to upgrade to a
system that can support a CD ROM, or afford the CD ROM, anytime soon.
Of course, I may be getting steamed prematurely. Perhaps the message
I left on the webpage has been answered, but, due to the peculiarities
of FIDOnet, it never reached me. Perhaps the message I left to Paul
What's-his-name suffered the same fate. It's *REAL* frustrating.
The submitter I'm looking for...? The PEPPAN researcher with "Dora
Belle PEPPAN, 1890-1899 MO" as well as a younger Dora PEPPAN. This
could very likley tie in with grandfather's brother, William S.
PEPPAN, b December 1891.
A while a go, at a FHC, I found a listing for a William J. "Satch"
PEPPAN, b. Feb 29, 1912, who, according to hs obit, had three sisters,
Lydia, Bessie, and Dora. Then I went through the box of family
pictures and found a postcard on which one of my (deceased) great
aunts, sister to William S., mentions visiting with a Bessie.
Satch, and his three sisters *are* the reason I submitted my research
to the World Family Tree project.
Entirely too many coincidences.
Entirely too much frustration at a business that promised the moon, and
delivered a dropped bar of soap. I am a registered user, and it's been
a very long time since I received anything in the mail from them
regarding upgrades. The hope of tying Satch, and his three sisters,
*is* the reason I submitted my research to the World Family Tree project.
But I'll bet Broderbund is making a tidy profit off their new business.
Lisa Peppan
(and on the off chance I've had replies to this that were lost in some
FIDOnet blackhole...)
Internet Email: lisa....@prostar.com
... My OTHER personality is perfectly well-adjusted.
Brian Grant
Lisa.Peppan%343-...@helix.eskimo.com (Lisa Peppan) wrote:
> I would have to agree with you there. It does appear to be the way
> business is run thses days: screw the customers, increase the profit
> margin by any means possible; if the customer doesn't like it, s/he
> can go somewhere else.
Last February I bought FTW from a local store - it was version 3.0,
but there was a note in it that encouraged me to send in the
registration card, promising that I would be sent a free copy of the
Windows 95 version of FTW as soon as it was available. I sent in the
registration card, but have yet to see a free upgrade.
A couple of months ago I received a letter from Broderbund encouraging
me to send in my Family Tree Data so they could include it in future
CD's, but there was no mention the promised upgrade. Receiving this
letter confirmed to me that my registration had reached Broderbund and
that I was in their customer database. Believing that my not
receiving an upgrade may have been some sort of an oversight, I sent
e-mail to the FTM WWW home page requesting an explanation, and stated
that I was not interested in purchasing their CD's until this matter
was resolved. I have yet to hear back from Broderbund.
There appear to be other cases of individuals sending e-mail to the
FTM home page and not getting an answer, while Paul Birchfield cruises
this newsgroup responding to any and all criticisms of the program. I
guess complaints/questions are not considered serious enough to
respond to unless there is an audience (this newsgroup).
How about it Paul?
Brian Grant
Paul Burchfield
In article <714_961...@helix.eskinews.eskimo.com>, Lisa.Peppan%343-...@helix.eskimo.com (Lisa Peppan) wrote:
>Said "Robert B. Fowler" <bfo...@sprynet.com>:
>
>b> However, I am put out at them because I have not yet received my
>b> notice notice telling me about the new edition. I picked the info up
>b> off a news group, namely this one. It begins to look as though their
>b> interest is in new business only, not keeping old business.
>
> business is run thses days: screw the customers, increase the profit
> margin by any means possible; if the customer doesn't like it, s/he
> can go somewhere else.
This isn't the way that successful businesses are operated and
certainly isn't the perception we'd like you to have.
There has not yet been any upgrade mailing regardiung the new version
of Family Tree Maker version 3.4 for Windows. It was announced on our
Web site, to those subscribed to our ftmtech-l and bbannounce-l
mailing lists as well as to the commercial online services and usenet
newsgroups.
An upgrade mailing should be sent very soon. Were it up to me, upgrade
notices would be sent to coincide with the announcement, but that
didn't happen this time. I encourage anyone who hears about, sees or
is wondering about a new version to contact us. We have always offered
our registered users upgrade prices for new versions of the program.
> I faithfully submitted my family tree (it's on vol 2, I'm submitter
> #4416). I was upset to find out my contact info wasn't available, but
> this was nothing compared to the way I'm starting to feel.
Where were you looking for your contact information? It does not exist
on the World Family Tree CD itself. We keep all of the submitter's
names and addresses in one central database which we call the World
Family Tree Submitter Information Service. The Submitter Information
Service is a free service we offer to those who have bought a World
Family Tree CD. It can tell you the name and address of a subbmitter
and is available through our World Wide Web site
(http://www.familytreemaker.com/) as well as by telephone at
415-382-4771.
> I went to the WFT webpage and *found* another PEPPAN researcher. I
> was overjoyed, because, looking at the names ths unknown PEPPAN
> researcher submitted, I do believe they are directly related to one of
> my grandfather's older brothers. How do I contact this other
> researcher...? Why, by buying a CD--how else? Unfortunately, I have
> 386 with no CD ROM, nor is it likely I will be able to upgrade to a
> system that can support a CD ROM, or afford the CD ROM, anytime soon.
The information above should help you.
> Of course, I may be getting steamed prematurely. Perhaps the message
> I left on the webpage has been answered, but, due to the peculiarities
> of FIDOnet, it never reached me. Perhaps the message I left to Paul
> What's-his-name suffered the same fate. It's *REAL* frustrating.
The Guestbook isn't the vehicle for technical support so if that is
where you left your question, this is a better alternative. In
addition, my last name is Burchfield.
<rest snipped>
Let me know if you have any other questions.
Sincerely,
Paul Burchfield visit our Web site:
Broderbund Software, http://www.familytreemaker.com
Banner Blue division
>Said "Robert B. Fowler" <bfo...@sprynet.com>:
>
>b> However, I am put out at them because I have not yet received my
>b> notice notice telling me about the new edition. I picked the info
up
>b> off a news group, namely this one. It begins to look as though
their
>b> interest is in new business only, not keeping old business.
>
> I would have to agree with you there. It does appear to be the way
> business is run thses days: screw the customers, increase the
profit
> margin by any means possible; if the customer doesn't like it, s/he
> can go somewhere else.
This isn't the way that successful businesses are operated and
certainly isn't the perception we'd like you to have.
There has not yet been any upgrade mailing regarding the new version
of Family Tree Maker version 3.4 for Windows. It was announced on our
Web site, to those subscribed to our ftmtech-l and bbannounce-l
mailing lists as well as to the commercial online services and usenet
newsgroups.
An upgrade mailing should be sent very soon. Were it up to me, upgrade
notices would be sent to coincide with the announcement, but that
didn't happen this time. I encourage anyone who hears about, sees or
is wondering about a new version to contact us. We have always offered
our registered users upgrade prices for new versions of the program.
> I faithfully submitted my family tree (it's on vol 2, I'm submitter
> #4416). I was upset to find out my contact info wasn't available,
but
> this was nothing compared to the way I'm starting to feel.
Where were you looking for your contact information? It does not exist
on the World Family Tree CD itself. We keep all of the submitter's
names and addresses in one central database which we call the World
Family Tree Submitter Information Service. The Submitter Information
Service is a free service we offer to those who have bought a World
Family Tree CD. It can tell you the name and address of a submitter
and is available through our World Wide Web site
(http://www.familytreemaker.com/) as well as by telephone at
415-382-4771.
> I went to the WFT webpage and *found* another PEPPAN researcher. I
> was overjoyed, because, looking at the names ths unknown PEPPAN
> researcher submitted, I do believe they are directly related to one
of
> my grandfather's older brothers. How do I contact this other
> researcher...? Why, by buying a CD--how else? Unfortunately, I
have
> 386 with no CD ROM, nor is it likely I will be able to upgrade to a
> system that can support a CD ROM, or afford the CD ROM, anytime
soon.
The information above should help you.
> Of course, I may be getting steamed prematurely. Perhaps the
message
> I left on the webpage has been answered, but, due to the
peculiarities
> of FIDOnet, it never reached me. Perhaps the message I left to
Paul
> What's-his-name suffered the same fate. It's *REAL* frustrating.
The Guestbook isn't the vehicle for technical support so if that is
where you left your question, this is a better alternative. In
addition, my last name is Burchfield.
<rest snipped>
Let me know if you have any other questions.
Sincerely,
Paul Burchfield visit our Web site:
Broderbund Software, http://www.familytreemaker.com
Banner Blue division
Paul Burchfield
In article <55ebum$e...@dfw-ixnews9.ix.netcom.com>, ebe...@ix.netcom.com (Eddie B....) wrote:
> <EB> On Fri, 01 Nov 1996 15:00:19 GMT, bgr...@awinc.com (Brian
>Grant), was seen in this Elite Group from atop the soapbox
>proclaiming:
>>|There appear to be other cases of individuals sending e-mail to the
>>|FTM home page and not getting an answer, while Paul Birchfield cruises
>>|this newsgroup responding to any and all criticisms of the program. I
>>|guess complaints/questions are not considered serious enough to
>>|respond to unless there is an audience (this newsgroup).
>>|
>>|How about it Paul?
>>|
>>|Brian Grant
>
>Sometime back I was seriously contemplating buying FTW and noticed
>Paul was using a 'free/but not for commercial use' news/email program
>to post company information and advertising.
>I felt that if a company would not/could not purchase legal software
>for their representatives use and allowed them to use software in such
>a manner they surely didn't need my business.
>I questioned him about the illegal use of the program....and when I
>finally got his attention, he apologized and stopped using it and so I
>bought. So now I'm contemplating submitting my 8000+ database. Well,
>they will have to learn to give a little and quit taking all. Yes, I
>know that's business, but its also mine. There's other ways to share.
Thanks Eddie. I still haven't found any news reader I like better than
News Xpress :)
>I think he is off promoting the FTM release for the Mac, so you may
>have to use a 2x4 to get his attention. :)
Nope, I'm around!
Paul Burchfield
In article <55t385$c...@noc.van.hookup.net>, bgr...@awinc.com (Brian Grant) wrote:
>I find it a little unusual (and a lot frustrating) that Broderbund
>would take my registration and use it to put me on a mailing list to
>solicit my family tree info and to sell their CD's, but not to send
>any info on a free upgrade I was entitled to. Anyway, I will call
>customer info and try to find out what is going on.
I hope you have called and had a positive experience with the customer
service department.
>I'm sure that you do plenty of e-mail responses, Paul, but my point is
>that they all appear to eminate from complaints/queries within this
>newsgroup, and not from the Family Tree home page. If the guest book
>is not a proper vehicle for submitting questions, then shouldn't
>Broderbund set up a vehicle that will allow sending of e-mail directly
>(via their home page), rather than forcing people to use this
>newsgroup?
Your request has been passed on to the Online team.
Sincerely,
Paul Burchfield visit our Web site:
Broderbund Software, http://www.familytreemaker.com
Banner Blue division
Glenn Hagele
Enough already! 8-)
Poor Paul has really been earning his new minimum wage responding to all our
(including mine) criticisms of Broderbund. I believe he should be made eligible
for hazard pay.
To paraphrase;
"Let he who has read the whole manual cast the first flame."
Brian Grant
paul_bu...@broder.com (Paul Burchfield) wrote:
>>any info on a free upgrade I was entitled to. Anyway, I will call
>>customer info and try to find out what is going on.
>I hope you have called and had a positive experience with the customer
>service department.
I called and did have a positive experience. Thanks Paul.
Brian Grant
John
I use the Deluxe Edition (first one, not # II) of FTM ... am
I entitled to an upgrade to FTM 3.01, or do I already have
it?
Thanks,
John
>paul_bu...@broder.com (Paul Burchfield) wrote:
>
>>This sounds like a timing issue. We released verison 3.0 in October of
>>1995. The free version was an upgrade to version 3.01 which began
>>shipping in February 1996. When version 3.01 began shipping we sent a
>>mailing to all registered 3.0 users offering them the opportunity to
>>upgrade to version 3.01 for only the cost of shipping and handling. It
>>may be that you sent in your registration card after we created the
>>mailing list.
>
chaz...@aol.com
I would like to take time to THANK Paul and the Staff at Broderbund
Customer Service.
I had purchased FTM 3.02 on or about August 30. Needless to say I was
quite upset when 3.4 came out in Nov.
An E-Mail to Paul, a call to Customer Service Order Desk and within two
weeks I had my 3.4 Version... FREE and Postage Paid!!
Thanks Again,
Charlie Leighton
spen...@aol.com
In article <19961118081...@ladder01.news.aol.com>,
chaz...@aol.com writes:
I was given my 3.01 deluxe (5 CD ROMS) for my birthday in July, when I
heard about 3.4 I felt pretty bad too. I called Customer Service and told
them, they not only sent me 3.4 postpaid but also sent me the SS records
up to 1995 (the ones that came with my FTM only went up to 1993) also
FREE and Postage Paid!!!
My thanks to the folks over at Family Tree Maker too!!
Elaine Spence
Christi Queen
I just bought FTM 3.0 in Sept. and two days ago I
got an e-mail saying I can upgrade to 3.4 for about
$20. I've already paid about $50; is it worth it?
--
Christi
squ...@blrg.tds.net
David Cooper
In article <01bbd68e$37e3d9c0$cdd2...@mypc.tdsnet.com>,
"Christi Queen" <squ...@blrg.tds.net> wrote:
>
>I just bought FTM 3.0 in Sept. and two days ago I
>got an e-mail saying I can upgrade to 3.4 for about
>$20. I've already paid about $50; is it worth it?
>
I say "YES". I upgraded a couple weeks ago and have had only one minor
problem which I have since solved. I love the abilty to publish web page
automatically and the free classified, etc.
The only area that I really would like to see Banner Blue improve FTW in is in
the Family Tree Search Engine....Other then that, I believe FTW is one of the
best Genealogy programs available.
..david
+---------------------+
| dco...@en.com |
| Exchange Net |
+---------------------+
David Cooper
..david
+--------------------------------------------------------------+
| Genealogy Homepage: |
| http://www.familytreemaker.com/users/c/o/o/David--Cooper/ |
+--------------------------------------------------------------+
Charles Finn
Christi:
I also recently purchased, (in October), Family Tree Maker. I saw the
upgraded version on their web page. I contacted Paul from FTM and he sent
me this email
"We have a 90-day money-back guarantee that ensure those who have bought a
version superseded by a newer one can receive the newer version free of
charge. You should contact our customer service department at 415-382-4770
and with proof-of-purchase you should be sent a new version."
I contacted FTM and was told to fax them my serial number from my CD and a
copy of the sales receipt and I would be sent the upgrade free of charge.
You might want to try the same. Good Luck.
Charles
cr...@wku.campus.mci. com
Christi Queen <squ...@blrg.tds.net> wrote in article
<01bbd68e$37e3d9c0$cdd2...@mypc.tdsnet.com>...
>
> I just bought FTM 3.0 in Sept. and two days ago I
> got an e-mail saying I can upgrade to 3.4 for about
> $20. I've already paid about $50; is it worth it?
>
> --
> Christi
> squ...@blrg.tds.net
>
lmill...@aol.com
It is only worth it, if the newer version has something in it that you
want. If your current version has all that you need, then don't bother.