New K is Here
Kevin S. Wilson
(no typo) Thanksgiving Turkey Recipe/Photo contest.
It's still in the crate, and probably will be until this weekend. If
anyone wants pics of a crated K, to get an idea of how they're
shipped, just holler. Likewise if you would like to see pics of a K5
alongside a K7, for comparison purposes. I know that people
considering a Kamado have asked for such pics in the past.
The K5 is right cute, and it will probably become my primary cooker,
as I'm usually only cooking for two or three people.
--
Kevin S. Wilson
Tech Writer at a University Somewhere in Idaho
"Anything, when cooked in large enough batches, will be vile."
--Dag Right-square-bracket-gren, in alt.religion.kibology
Red Hook
"Kevin S. Wilson" <res...@spro.net> wrote:
> My new K5 arrived last night. This is the one that I won in the 2002
> (no typo) Thanksgiving Turkey Recipe/Photo contest.
>
> It's still in the crate, and probably will be until this weekend. If
> anyone wants pics of a crated K, to get an idea of how they're
> shipped, just holler. Likewise if you would like to see pics of a K5
> alongside a K7, for comparison purposes. I know that people
> considering a Kamado have asked for such pics in the past.
>
> The K5 is right cute, and it will probably become my primary cooker,
> as I'm usually only cooking for two or three people.
>
Pics of everything, please! Those of us who are still in the dreaming
stages of K ownership need some new fodder. ABF works, but if you don't
want to post there, reply here and I'll send an email address that works.
Congrats on the victory!
Red Hook
Kevin S. Wilson
Will do. My news server doesn't carry binaries, so I don't get ABF.
I'll put the pics up on my web site instead (which is really more of a
bunch of unrelated pages than a site, but that's another story).
Meanwhile, some pics of the uncrating and first cook with my K7 a
couple years ago:
http://www.webpak.net/~rescyou/bbq/bbq.htm
And the wood rick for storing hard wood:
http://www.webpak.net/~rescyou/bbq/rick.htm
>Congrats on the victory!
Thanks. Here's the recipe and photos.
http://www.webpak.net/~rescyou/turkey/turkey.htm
I followed the recipe at Christmas for a co-worker, though I only did
a breast. He reports today that the turkey was moist, juicy, and
flavorful, even after being vacuum sealed for a two-three days. Forgot
to ask him if he reheated it or ate it cold.
Bonus Link:
http://www.webpak.net/~rescyou/temp/dawg3.htm
deletethis @cfl.rr.com Jack Curry
> My new K5 arrived last night. This is the one that I won in the 2002
> (no typo) Thanksgiving Turkey Recipe/Photo contest.
>
> It's still in the crate, and probably will be until this weekend. If
> anyone wants pics of a crated K, to get an idea of how they're
> shipped, just holler. Likewise if you would like to see pics of a K5
> alongside a K7, for comparison purposes. I know that people
> considering a Kamado have asked for such pics in the past.
>
> The K5 is right cute, and it will probably become my primary cooker,
> as I'm usually only cooking for two or three people.
Congrats, Kevin and it's about time, especially since you were the *big*
winner. "Second place BOB" got his prize #3 K several weeks ago. Kamado's
absurd delivery times do make one wonder about RichardJ's management skills,
though I certainly don't question his design and engineering abilities.
Well, since you already have a #7, the pain of waiting isn't anything like a
first-time buyer suffers. Enjoy.
Jack Curry
BOB
In all fairness to Kamado, mine was received several months ago, was delayed
because I was waiting for other things to happen. It could have shipped
within 2 months of the announcement of the winners.
BOB
who will be practically "K-less" from the 10th to about the 24th of January
(HEY, no fair, only one to use for my birthday)
Kevin S. Wilson
I don't remember when the winners were announced, but I'm guessing
mine was scheduled to ship about 2 months after the announcement.
Seems longer than that. I did have to call down there and say, "Um,
remember that contest you had?" Having to do so made me feel rather
uncomfortable.
At any rate, it was scheduled to ship July 28. I confirmed that date
by e-mail, the 28th came and went, I sent two more e-mails and never
heard a peep out of anyone. I'm a big procrastinator, and I REALLY
didn't want to have to bug someone into giving me what they had
promised to give me, but I finally got around to calling them. Here's
how it went. I called on a Friday a few weeks ago.
"Um, I'm Kevin Wilson. I'm calling about my order."
<rustle, rustle, rustle>
"Oh, you're the contest winner. We can ship that out this coming
Wednesday."
Wednesday came and went. I called again. "Oh, that'll ship out day
after tomorrow."
Do you suppose the thing was sitting there for nearly a year, while
someone waited for me to call and ask about it?
PS: They billed me for the stainless-steel bands, which were supposed
to be included along with a stainless-steel grill. I'll get that
straightened out, I'm sure, but who knows how long it'll take?
PPS: I never understood the logic of these contests, anyway, at least
from a marketing standpoint. Why preach to the choir?
PPPS: They're all very nice people, and were very accomodating once I
pestered them a little. I just didn't like having to pester them about
what amounts to a gift.
Alan Z.
It's very very efficient with its use of coal... and particularly nice with
the gas burner option
"Kevin S. Wilson" <res...@spro.net> wrote in message
news:d6bmvvcsgf0osh0s6...@4ax.com...
TFM®
"Kevin S. Wilson" <res...@spro.net> wrote in message
news:11dmvvchh8bgl91v7...@4ax.com...
> Will do. My news server doesn't carry binaries, so I don't get ABF.
Praise the Lord for small favors. I thought that NG seemed relatively
uninfected.
TFM®
Ol' Hippie
again, what are the OD measurements of the crate?
Bruce
Spud
"TFM®" <horn...@tampabay.rr.com> wrote in message
news:rCIKb.131691$Dt6.3...@twister.tampabay.rr.com...
No shit! I thought it was awful quiet.
Kevin S. Wilson
I took a couple of pics last night, then it got dark and started
snowing. I had backed off a few of the screws holding the crate
together, then busted two of them, so I'll have to cut them with a
Sawz-All. It's still snowing, and I'd prefer to be inside, so the pics
will probably have to wait until this weekend.
Thanks for the suggestion to measure the crate. I hadn't though of
doing that.
Kevin S. Wilson
wrote:
I'll bet it's still got about the same ratio of racist bigots to
decent folk as AFB, though. Innat right, racist bigot?
Here's your beloved Fat Boy, folks, in all his degenerate glory:
>From: "The Fat Man®²°°³" <horn...@niggapleaze.net>
>Newsgroups: alt.food.barbecue
>Subject: Re: Oak wood chunks available in Ocala FL?
>Date: Fri, 11 Jul 2003 06:02:25 -0400
>Organization: Toys For Sluts®
>Message-ID: <vgt2rgn...@corp.supernews.com>
>References: <user-28CBDE.1...@news.verizon.net> <bek8hd$p...@library2.airnews.net> <fqqPa.11907$Ry3.2...@monger.newsread.com>
>X-Priority: 3
>X-MSMail-Priority: Normal
>X-Newsreader: Microsoft Outlook Express 5.50.4922.1500
>X-MIMEOLE: Produced By Microsoft MimeOLE V5.50.4925.2800
>X-Complaints-To: ab...@supernews.com
>Lines: 70
>When you get off 75, turn east which is labeled south and go to Martin
>Luther Koon Blvd and take a left.
^^^^^^^^^^^^^^^^^
Kevin S. Wilson
>Kevin S. Wilson <res...@spro.net> wrote:
>> On Wed, 07 Jan 2004 00:43:03 GMT, "TFM®" <horn...@tampabay.rr.com>
>> >"Kevin S. Wilson" <res...@spro.net> wrote in message
>> >> Will do. My news server doesn't carry binaries, so I don't get ABF.
>> >Praise the Lord for small favors. I thought that NG seemed relatively
>> >uninfected.
>> I'll bet it's still got about the same ratio of racist bigots to
>> decent folk as AFB, though. Innat right, racist bigot?
>> [snipped]
>
>Ya know, Kevin, while I've seen you make a number of good posts, and while
>I disapprove of bigotry in any form (most of my children are
>'half-breeds'), this post of yours is exemplary of what I think TFM is
>referring to. Feel free to look up any of my past posts anywhere. I need a
>good dressing down. ;~D 'nuff said.
If you object to the noise, please place the blame where it belongs.
Fat Boy went out of his way to follow-up to me with a snarky comment.
Each time he crawls out from under his rock to post a snarky comment
about me or in response to my posts, he's going to be reminded that he
is a disgusting racist bigot. If he doesn't like it, he can keep his
mouth shut about me.
You'll note that I have yet to follow-up or comment on any of his
on-topic posts, not since he demonstrated himself to be a hate-filled
bigot. If you and others want to treat him like he deserves to mingle
with decent people, that's your look-out, not mine. I prefer to ignore
him and to shun him as he deserves to be shunned. At the same time,
I'm not about to sit idly by while he runs his mouth about me. When he
does, he'll just be inviting me to remind everyone what scum he
is--using his own words as proof.
The next time you wish to object to the noise, you might consider
directing the post to the actual cause of the noise: Fat Boy. Remind
him that I promised to post his racist rantings whenever he staggered
out of a drunken stupor long enough to post something snarky about me.
You'll have to remind him more than once, of course, since he isn't
bright enough to figure out a cause-and-effect relationship.
Scarlet Pimpernel
> On 07 Jan 2004 19:41:47 GMT, n_cr...@SPAMpacbell.net wrote:
>
> >Kevin S. Wilson <res...@spro.net> wrote:
> >> On Wed, 07 Jan 2004 00:43:03 GMT, "TFM®" <horn...@tampabay.rr.com>
> >> >"Kevin S. Wilson" <res...@spro.net> wrote in message
> >> >> Will do. My news server doesn't carry binaries, so I don't get ABF.
> >> >Praise the Lord for small favors. I thought that NG seemed relatively
> >> >uninfected.
> >> I'll bet it's still got about the same ratio of racist bigots to
> >> decent folk as AFB, though. Innat right, racist bigot?
> >> [snipped]
> >
> The next time you wish to object to the noise, you might consider
> directing the post to the actual cause of the noise: Fat Boy. Remind
> him that I promised to post his racist rantings whenever he staggered
> out of a drunken stupor long enough to post something snarky about me.
> You'll have to remind him more than once, of course, since he isn't
> bright enough to figure out a cause-and-effect relationship.
I agree, Kevin, what TFM said was snide. And no doubt about it, insulting.
But your responding stream of vitriol must be richly rewarding to him, for
his small effort.
Someone taught me long ago that the most meaningful way to insult someone
was to ignore them completely. Show them that they mean absolutely *nothing*
to you. Think about it ...
/s
Jon Endres, PE
> PPS: I never understood the logic of these contests, anyway, at least
> from a marketing standpoint. Why preach to the choir?
What K needs to do, from my standpoint, is hire one of us, the loyal K
owners, who see firsthand the agonizing wait that they put us through. That
way, we can at least help with the customer service stuff.
Or not. Maybe it's such a mess that we can't help them.
In any case, it's put me off ordering anything until things get straightened
out. I'd love to have some of that new coconut charcoal, but until they
actually have some in stock, instead of preselling shipping containers of
it, I won't bother.
Glad you got your new one, anyway.
Jon E
Scott
you use it on? A sweet coconut-like flavor to the right kind of meat would
probably be good.
"Jon Endres, PE" <wmeng...@killspammers.die.die.die.adelphia.net> wrote in
message news:hq5Lb.7955$uF6.2...@news1.news.adelphia.net...
Harry Demidavicius
wrote:
>On Wed, 07 Jan 2004 00:43:03 GMT, "TFM®" <horn...@tampabay.rr.com>
>wrote:
>
>>
>>"Kevin S. Wilson" <res...@spro.net> wrote in message
>>news:11dmvvchh8bgl91v7...@4ax.com...
>>
>>
>>> Will do. My news server doesn't carry binaries, so I don't get ABF.
>>
>>Praise the Lord for small favors. I thought that NG seemed relatively
>>uninfected.
>>
>>TFM®
>
>I'll bet it's still got about the same ratio of racist bigots to
>decent folk as AFB, though. Innat right, racist bigot?
>
>Here's your beloved Fat Boy, folks, in all his degenerate glory:
>
Give it up allready, Kevin. You're pissing into the wind.
Harry
BOB
> Cocunut charcoal? That sounds intriguing! Anyone used it? What meat would
> you use it on? A sweet coconut-like flavor to the right kind of meat would
> probably be good.
>
Long burning. I've used *ONE* load of it. Not one box. I was impressed in
the consistancy, the long burn time. But if you want smoke flavor, you need
to add chunks of *whatever* to get the flavor.
But, it comes by the containerload, and is usually pre-sold.
BOB
waiting on a very small order
Kevin S. Wilson
<ScarlettNel...@hotmail.com> wrote:
>Someone taught me long ago that the most meaningful way to insult someone
>was to ignore them completely. Show them that they mean absolutely *nothing*
>to you. Think about it ...
That's an effective strategy, if one wishes to insult someone.
Insulting Fat Boy is a bonus, but it isn't my primary intention in
responding to his snarky comments about me. I wish instead to remind
people (especially newbies) that more than one racist hangs out on
AFB, and to encourage people to shun racists.
If Fat Boy keeps his mouth shut about me, he'll hear nothing from me.
I have no more desire to hang out with him on Usenet than I would in
meat space because I don't knowingly hang out with racists. But if he
runs his mouth about me, I'll follow-up with a URL pointing to his
hateful, racists comments.
<shrug> Why people continue to treat him like decent folk is beyond
me.
Kevin S. Wilson
<wmeng...@killspammers.die.die.die.adelphia.net> wrote:
>
>"Kevin S. Wilson" <res...@spro.net> wrote in message
>news:0uhmvvcbonmr1hmik...@4ax.com...
>
>> PPS: I never understood the logic of these contests, anyway, at least
>> from a marketing standpoint. Why preach to the choir?
>
>What K needs to do, from my standpoint, is hire one of us, the loyal K
>owners, who see firsthand the agonizing wait that they put us through. That
>way, we can at least help with the customer service stuff.
>
>Or not. Maybe it's such a mess that we can't help them.
>
I was talking with another K owner last summer, a fellow with loads of
business experience (former CEO of a large PC-manufacturing company,
partner in a venture-capital firm, etc.). He said he briefly
considered spending a couple weeks with the K people, helping them
pull together a viable business plan and procedures for addressing
their customer-service and production problems. He finally concluded
that it would end with a hearty handshake and many thank-yous, and
then the K people would go right back to doing things the way they've
always done them.
They're hearts are in the right place, and they're doing the best they
can, but in the end the company is just a small, family owned business
stumbling along from day to day.
Kevin S. Wilson
Not trying to change hearts and minds, Harry. Just reminding people of
Fat Boy's true colors. If he doesn't like it, he can stop running his
mouth about me. But I suspect he isn't bright enough to figure out
something that simple.
deletethis @cfl.rr.com Jack Curry
"Kevin S. Wilson" <res...@spro.net> wrote:
> >
> Not trying to change hearts and minds, Harry. Just reminding people of
> Fat Boy's true colors. If he doesn't like it, he can stop running his
> mouth about me. But I suspect he isn't bright enough to figure out
> something that simple.
>
>
I believe TFM® has now and will in the future, cease making remarks about
you, but if you continue to respond to the remarks of others, this nastiness
will linger and fester for all of us.
In a previous post you asked,
"<shrug> Why people continue to treat him like decent folk is beyond
me."
Perhaps it's because confrontation is not the way to persuasion, it's just
the way to combat.
I for one have had enough of that.
People can and do change, sometimes for the better. Constantly pushing an
adversary back into a corner is not, in my opinion productive. You may not
be trying to change hearts and minds, but ceaseless bickering does no good
for anyone.
I know you did not start this exchange and you have every right to defend
yourself, but I ask you to please help end this now, with your silence.
Jack Curry
Bill Funk
wrote:
>On Thu, 08 Jan 2004 04:56:45 GMT, "Jon Endres, PE"
><wmeng...@killspammers.die.die.die.adelphia.net> wrote:
>
>>
>>"Kevin S. Wilson" <res...@spro.net> wrote in message
>>news:0uhmvvcbonmr1hmik...@4ax.com...
>>
>>> PPS: I never understood the logic of these contests, anyway, at least
>>> from a marketing standpoint. Why preach to the choir?
>>
>>What K needs to do, from my standpoint, is hire one of us, the loyal K
>>owners, who see firsthand the agonizing wait that they put us through. That
>>way, we can at least help with the customer service stuff.
>>
>>Or not. Maybe it's such a mess that we can't help them.
>>
>I was talking with another K owner last summer, a fellow with loads of
>business experience (former CEO of a large PC-manufacturing company,
>partner in a venture-capital firm, etc.). He said he briefly
>considered spending a couple weeks with the K people, helping them
>pull together a viable business plan and procedures for addressing
>their customer-service and production problems. He finally concluded
>that it would end with a hearty handshake and many thank-yous, and
>then the K people would go right back to doing things the way they've
>always done them.
>
>They're hearts are in the right place, and they're doing the best they
>can, but in the end the company is just a small, family owned business
>stumbling along from day to day.
I gotta wonder if it's not a case of, they are making them as fast as
they can, and making them faster would involve a large infusion of
investment money, and they don't want the strings that go along with
that.
--
Bill Funk
replace "g" with "a"
Kevin S. Wilson
wrote:
>I gotta wonder if it's not a case of, they are making them as fast as
>they can, and making them faster would involve a large infusion of
>investment money, and they don't want the strings that go along with
>that.
Sounds about right. At one time, they had a page up on their site that
was seeking capital investments. I believe it's now gone. Gone also
are the plans to build (?) a big manufacturing plant in Indonesia.
deletethis @cfl.rr.com Jack Curry
> On Thu, 08 Jan 2004 15:29:02 -0700, Bill Funk <bfu...@pipping.com>
> wrote:
>
>> I gotta wonder if it's not a case of, they are making them as fast as
>> they can, and making them faster would involve a large infusion of
>> investment money, and they don't want the strings that go along with
>> that.
>
> Sounds about right. At one time, they had a page up on their site that
> was seeking capital investments. I believe it's now gone. Gone also
> are the plans to build (?) a big manufacturing plant in Indonesia.
Seems to me that they've got the product pretty close to perfect, but they
just don't have the manufacturing/customer service end down at all. I
consider myself lucky to own a Kamado and to have gotten it "more or less"
on time.
Bottom line, I'd get another one in a heartbeat (more like four months).
Jack Curry
BOB
Kevin S. Wilson <res...@spro.net> typed:
> My new K5 arrived last night. This is the one that I won in the 2002
> (no typo) Thanksgiving Turkey Recipe/Photo contest.
>
> It's still in the crate, and probably will be until this weekend. If
> anyone wants pics of a crated K, to get an idea of how they're
> shipped, just holler. Likewise if you would like to see pics of a K5
> alongside a K7, for comparison purposes. I know that people
> considering a Kamado have asked for such pics in the past.
>
> The K5 is right cute, and it will probably become my primary cooker,
> as I'm usually only cooking for two or three people.
>
What color/finish did you end up getting?
BOB
Harry Demidavicius
wrote:
>On Thu, 08 Jan 2004 05:47:49 GMT, Harry Demidavicius
><Har...@NOT1SPAMshaw.ca> wrote:
>
>>On Wed, 07 Jan 2004 11:05:57 -0700, Kevin S. Wilson <res...@spro.net>
>>wrote:
>>
>>>On Wed, 07 Jan 2004 00:43:03 GMT, "TFM®" <horn...@tampabay.rr.com>
>>>wrote:
>>>
>>>>
>>>>"Kevin S. Wilson" <res...@spro.net> wrote in message
>>>>news:11dmvvchh8bgl91v7...@4ax.com...
>>>>
>>>>
>>>>> Will do. My news server doesn't carry binaries, so I don't get ABF.
>>>>
>>>>Praise the Lord for small favors. I thought that NG seemed relatively
>>>>uninfected.
>>>>
>>>>TFM®
>>>
>>>I'll bet it's still got about the same ratio of racist bigots to
>>>decent folk as AFB, though. Innat right, racist bigot?
>>>
>>>Here's your beloved Fat Boy, folks, in all his degenerate glory:
>>>
>>
>>Give it up allready, Kevin. You're pissing into the wind.
>>
>Not trying to change hearts and minds, Harry. Just reminding people of
>Fat Boy's true colors. If he doesn't like it, he can stop running his
>mouth about me. But I suspect he isn't bright enough to figure out
>something that simple.
Perhaps I interpreted the post incorrectly, but I took the
"contaminated" comment as referring to the appearance of binaries.
Harry
Kevin S. Wilson
wrote:
>What color/finish did you end up getting?
>
I could've gotten a tile one, but I opted for a red terra cotta to
match my other two. It came with stainless-steel hardware, though,
instead of the black that I have on the others. I prefer the look of
the black, but I'll be re-painting the bands, draft door, etc. this
spring.
Harry Demidavicius
wrote:
>On Thu, 8 Jan 2004 19:21:19 -0500, " BOB" <sail...@stopspam.net>
>wrote:
>
>>What color/finish did you end up getting?
>>
>
>I could've gotten a tile one, but I opted for a red terra cotta to
>match my other two. It came with stainless-steel hardware, though,
>instead of the black that I have on the others. I prefer the look of
>the black, but I'll be re-painting the bands, draft door, etc. this
>spring.
I am of the opinion that K have pretty well adopted SS hardware as a
standard and it really fucks them up if you want black. My two guys
are black mosaics. The #7 has black metal and the #3 has SS . It
was one of the original pre-production run #3's and black hardware was
not an option for it. I believe the #7 looks fittingly more Darth
Vaderish. If I was to buy textured ones, I would select the terra
cotta/black combo.
Harry
JBSummer
projected delivery date, and I have been told it was going to ship several
times in the past when it never did.
My credit card was charged for the balance almost a month ago and it was only
after another reminder that I heard from them today that it was on the truck.
Their bbs has many people who rant about how great the company is and, yes,
they may make a great product, but they need to be a heck of a lot better in
meeting deadlines. The enthusiasm I felt upon ordering one has definitely been
tempered.
If mine is indeed not "on the way" this time, I intend to cancel my order.
Jim
Steve S
>projected delivery date, and I have been told it was going to ship
You might want to e-mail Richard. He should get it straightened out.
It would be a shame to cancel...I just rec'd my # 7 a month and a half ago and
it was worth the wait !
Good Luck,
Steve
FESTERO
>tempered.
>If mine is indeed not "on the way" this time, I intend to cancel my order.
Ohh! Don't do that. Mine arived about 4 months later than they originally told
me it would be.... but so very much worth the wait.
While you're waiting you can study the K forum for cooking techniques, recipes
and such... Purchse a wireless thermometer and learn how to use it... Clean out
that corner of the garage or basement so you'll have a place to stack all the
charcoal you'll be buying...
I think all the waiting just made it all that much more exciting when it
finally showed up. After all... I had wanted one for several years... what's a
couple more months?
¥¥¥ fʧ±ËrØ ®
`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯
Scott Franz
Waiting for months, not showing up. After it did, it was all worth it.
Scott
"JBSummer" <jbsu...@aol.com> wrote in message
news:20040115215730...@mb-m03.aol.com...
JBSummer
I am glad all of you report positive experiences once the grill came. I hope I
will feel the same way, but their poor customer service frosts me. There is no
excuse for it. Especially when my credit card was charged for the balance
several weeks ago and they still had not shipped it until, supposedly, this
past Thursday.
No one at Kamado answers emails - I emailed Richelle on Thursday, cc:ing
Deborah and Darrell, asking for a confirmation of my order <I was going out of
town and would not going to be able to call them> but I have not heard back
from any of them.
About a month ago, I asked Richelle by phone to add an extra box of charcoal.
I wonder if they remembered to include it. We'll see.
Jim
deletethis @cfl.rr.com Jack Curry
customer service is virtually non-existent, the product is well worth all
the BS hassle. And if something does go wrong, they will fix it if you call
them many times. Calling works, email...forget it.
Jack Curry
Jack Schidt®
You have to call them constantly; the emails don't work. Kamado gets the
Jack Schidt underperformer award for customer service. There just isn't
any. As others have stated, you'll really like the cooker once it gets to
your door.
Jack
Steve S
Yep,
The waiting is a pain, but you WILL get your "K", and it will be worth the
wait. If you spend some time on their forum, you'll see quite a few "slow
shipping/don't answer calls",etc. posts but I've never seen a post from anyone
that's sorry after they finally got their "K". As open as that forum is, if
folks were dis-satisfied with the product, you'd know it !
Oddly enough, I had to talk to Darell on two occasions since I rec'd my # 7 and
both times got very good service. Maybe you should give him a call. Seems that
he's usually there if you can get through.
Steve
JBSummer
Thanks. I will do that if my K7 arrives damaged or if they didn't ship all
that I requested. Or if it didn't ship at all. However, I got the Conway
tracking number, so I assume it is on the way.
Jim
JBSummer
folks were dis-satisfied with the product, you'd know it !
LOL...the forum is not exactly open.
When I posted a message to the forum last week, asking K owners if they had
been able to speed things up, and how they did so, I mentioned that my charge
card had been charged weeks before but no Kamado received. The message was
removed within hours.
No problem, since he who owns the forum has the final say-so about what goes on
it. Now, I wasn't nasty or anything in my message, so the only thing I can
sssume is that the reference to the credit card was what did it.
The next day, when I called Kamado, I was told that the staff "was crating my
unit up" at the very moment that I was on the phone with the Kamado employee.
Jim
Jack Schidt®
I don't post over there so I didn't post my gripe. They did same to me, I
wasn't happy about it, the K arrived, I'm happy with it, but won't do
business with them anymore.
Jack
M&M Man
law prohibits any mail order business from charging your
credit card before they ship. Just one of you file suit for
mail order fraud and they'll get their act together or go
out of business, one.
M&M
BOB
It's *not* mail-order.
BOB
Steve S
scathing stuff on the forum so I just guessed that they left all posts as they
were sent. It amazes me as to how they can say a unit has already shipped or
will ship on a particular day when it ain't happening.
All that said, I'm happy with my # 7, (worth the wait and a helluva lot better
than any smoker I've ever used ) and damn glad to have it.
Steve
Steve S
You can go to their website to track it.
JBSummer
surprise.
Alan Z.
In fact, in the last two years, I have removed exactly one post, and that
was a rude personal comment about one of the forum members.
It's highly unusual for any of the Kamado folk to remove a post.
It may not be the case here, but many times I've seen issues in the past
where folk thought they had posted a message, but never actually went past
the preview screen to do the actual posting.
"Steve S" <cam...@aol.com> wrote in message
news:20040119232711...@mb-m11.aol.com...
JBSummer
later and saw it as a subject line. But if I am wrong, I apologize.
Con-way called this morning. My #7 will be delivered tomorrow.
Jim
Steve S
>
Jim,
I know you gotta be one happy camper !
Like I said before, it's worth the wait ! Get yourself ready for a good time
with the "learning curve". Your results will get better each time you use it.
Hope you got plenty of the extruded coconut lump...good stuff.
Steve
JBSummer
I asked for an extra box to be shipped. Ten to one they didn't include it...
Thanks for the kudos. When the Con-way guy quoted shipping charges, $368 total,
it made me wonder if a nice Char Broil wouldn't have done the trick as well...
Jim
Harry Demidavicius
I hope not to, either, Jack. I have two K's & love them. The K guys
finally provided good warranty service after the Winter got my 1st K ,
but they really pissed me off when I damned near blew myself up
because they fucked up the order & shipped the wrong venturi for the
gas thing. I suffered no permanent damage other than scaring the
bejayzuss out of myself, or I would have sued Richard's Ass. I
phoned the factory - there was no acknowledgement of fault or
apology or anything - They promised to mail me a replacement part.
I'm still waiting for it after two months.
Harry
Harry Demidavicius
>I certainly didn't remove any posts.
>
>In fact, in the last two years, I have removed exactly one post, and that
>was a rude personal comment about one of the forum members.
>
I remember that cat fight & wondering [in print], why it was taking up
Forum space, Alan. Yes, you shut that down pretty quick. Such an
incident was never repeated. All in all The Kamado Forum is an
excellent site for which you can be justifiably proud.
Harry
JBSummer
JBSummer
for home delivery. The guy even put it in the garage.
It is downright pretty...I would compare the finish to that of a new car.
Just as I suspected, the additional charcoal I ordered and which was listed on
the invoice did not come with it.
Now all I have to do is figure out how to uncrate it. The unit's wheels are
not in contact with the base of the crate; the grill is sitting on some
crosspieces of wood with a bolt from the center bottom of the grill going
through the crosspieces.
Kevin S. Wilson
<posted and e-mailed>
>
>Now all I have to do is figure out how to uncrate it. The unit's wheels are
>not in contact with the base of the crate; the grill is sitting on some
>crosspieces of wood with a bolt from the center bottom of the grill going
>through the crosspieces.
I have pics at home illustrating the process, but haven't gotten them
up on the web yet. Without the pics I'm not sure how to explain the
uncrating, but here are some general suggestions.
1. It isn't necessary to take the crate completely apart. You first
need to remove the horizontal piece of plywood holding the dome in
place. Use a drill to back the screws out. These are 4" screws, so
you'll need a drill with some power. Try not to snap them off. I
snapped off two and had to cut through them with a Sawzall.
2. You'll need to remove one side of the crate. Remove the side of the
crate that's alongside the handle of the K; that way, you'll have
something to grab onto when you remove the K from the crate.
3. Use a Sawzall to cut through the braces on which the K sits. If you
don't have a Sawzall, then I don't know what to tell you. I suppose
you'll need to back out all of the screws holding the brace in place.
4. You should have JUST enough room to ease the K out of the crate. I
had to take the two wing-nuts off of the struts to get the K past the
uprights of the crate.
5. If yours is a 5, 7, or 9, I recommend getting some help in lowering
it to the ground. With my 5, I was able to grab hold of the base and
ease the front wheels to the ground, but the K wanted to go where it
wanted to go. It would be easy to tip one over or have it slip
backwards away from you.
6. Steady both the crate and K once the front wheels are on the
ground, then ease the crate out from under the K. Again, this is
easier if you have some help.
Let me know if you want to see the pics. I might get them up on the
web later today, but maybe not.
--
Kevin S. Wilson
Tech Writer at a University Somewhere in Idaho
"Anything, when cooked in large enough batches, will be vile."
--Dag Right-square-bracket-gren, in alt.religion.kibology
Jack Schidt®
screwdriver bit in your drill.
Jack
deletethis @cfl.rr.com Jack Curry
news:t07s00djken80s4h1...@4ax.com...
but many if not most of us think Kamado service sux. Why? Prolly because
the product is excellent and the service SUCKS.
Why does the service suck?
Yes, I ask, *WHY*?
What's wrong with RichardJ that he can't devote a little of his time and
money to fix such an obvious problem? He does have a yacht the size of an
aircraft carrier and he does fly airplanes, so *money* doesn't seem to be
the problem.
And this customer service problem has been brought to his attention
*dozens* of times. Or more.
This is a company that makes a product that I love, but I am mortified by
their sad customer service and I want to suggest to all of you who have
Kamados or who want a Kamado because there are so many happy owners (I
bought one because Harry and Jack Schidt and Monroe and Kevin and BOB told
me that they love theirs), that we ought to badger RichardJ into doing the
right thing, which is *SPEND SOME FUCKING MONEY ON CUSTOMER SERVICE* or we
quit telling people "Oh, you'll really like it when you get your Kamado
after 4 months of waiting even though you paid for it already and your K
comes in with a broken handle, missing a few parts and with the wrong gas
option venturis which will take three months or maybe never to get fixed and
if you win their contest you'll get your prize in nine months or maybe
more."
Fix your company, RichardJ. What the fuck is wrong with you? I am sick and
tired of apologizing for you!
Jack Curry
-Three friends have bought Kamados based on my recommendation, two more in
the wings-
Monroe, of course...
I recall the angst ridden delivery delays and the emotional
rollercoaster of the whole affair/ordeal. I only waited 2 months for
mine, though. This '4 month out' thing is getting long enough of a wait
to be a deal-killer for a lot of folks.
I don't like to relive/rehash MY own K Customer(lack of)Service
problems, and I don't as a rule slam Kamado-maybe like I should.
They DID come through on making my problems right but they WERE some
really stupid problems.
Since I ordered mine the customer service ranks have doubled in size
but it looks that they need even more folks manning the phones.....
monroe(it's a fambly affair)
Jack Sloan
"Jack Curry" <Jack-Curry deletethis @cfl.rr.com> wrote in message
news:SrFPb.67235$873.1...@twister.tampabay.rr.com...
fine...I don't even know if they have or need a service department.
Jack<G>
CSS
"Jack Curry" <Jack-Curry deletethis @cfl.rr.com> wrote in message
news:SrFPb.67235$873.1...@twister.tampabay.rr.com...
Easy answer. In fact, you answered your questions yourself. The service
sucked, but you bought one and even recommended it to three friends. What's
the incentive to improve the service? Less time to fly the plane or cruise
in the yacht? <g>.
deletethis @cfl.rr.com Jack Curry
Rhetorical question.
Jack Curry
Billy B
@cfl.rr.com> wrote:
>It's evident that damn near all Kamado owners are happy with the product,
>but many if not most of us think Kamado service sux. Why? Prolly because
>the product is excellent and the service SUCKS.
>
Well, you guys have convinced me. I am really disinclined to buy a
Kamado after reading the various horror stories on the way they treat
their customers. But, you guys have also convinced me that the Kamado
is an excellent cooking device. Now, I can go down to my local HW
store, buy a Big Green Egg, and be cooking on it the same day. As
near as I can tell they look very, very similar and I would think
their performance would be very, very similar. Anyone have any
experience using both these cookers and care to comment on how they
compare?
JBSummer
Tried it Jack, but they had sunk the screws so deep that even the drill
wouldn't back them out (kept stripping)
...so I took a Sawzall to the braces after making sure the wheels were
supported with shims.
JBSummer
but it looks that they need even more folks manning the phones.....
...or just making sure things get done as they say they will.
See, I would have no problem if, up front, they said "You will have a 7 month
wait" and met that deadline. But I was told by Darrell that mine would be here
by the end of October and that that was the "drop dead latest date".
Kevin S. Wilson
I didn't even bother trying to back off the screws in the horizontal
brace, having snapped two of them in the vertical supports. I just
hacked through the brace with a Sawzall.
For some jobs, there just isn't a replacement for a Sawzall.
BOB
I usually don't get into these "compare" threads, but go to the BGE forum and
you can read all about "cracked fire boxes", "broken hinges" etc with BGE's on
their own forum (where they delete any and all posts that mention another name,
or tiles.
No, I haven't experienced any of these, but go read the forums of all the
ceramics. You'll find horror stories on all of them.
BOB
JBSummer
experience using both these cookers and care to comment on how they
compare?
Well, the BGE ain't near as purty as a tiled Kamado, AND the BGE will cost you
more for a similar sized unit...
but then,
I get to thinkin' about how I had to cancel plans to have a smoked turkey for
Thanksgiving, because the K was late...
or another turkey for Christmas, because the K hadn't come...
OR pork roast for New Years because the K STILL hadn't come...
Only you can decide.
Jim
Billy B
>Well, the BGE ain't near as purty as a tiled Kamado,
>
That's OK, I want to cook on it not marry it.
>AND the BGE will cost you more for a similar sized unit...
>
I haven't checked prices lately, but I'm not sure that's true when you
add in the shipping cost for the Kamado. I'm in Baltimore, btw.
>Only you can decide.
>
That's what I'm trying to do. The question is, does the BGE cook as
well as the Kamado and is it as well made?
Jack Sloan
"Billy B" <noe...@all.for.me> wrote in message
news:37tv00533lavo54d4...@4ax.com...
dome. They seem(based only on what I have read on all three forums) to
suffer more cracked fireboxes and firerings.
Jack
Monroe, of course...
<noe...@all.for.me> wrote:
The Egg is NOWHERE NEAR as well made as the K. Not even close. Compare
an Egg to a Honda and the Kamado is a Ducati. Egg=Ford or Chevy, Kamado
= Rolls or Ferrari. K's are essentially hand made one at a time.
Egg hardware is flimsy-I look at it versus the K and I see a need for a
new lid band for an Egg in ten or twelve years. The lid is
throughbolted all the way around. Bad design. The ash door slides in a
track which can corrode and fill up. Bad design. The Egg lid lock
system is the second worst on the market (Primo's is worse). The
Kamado damper top never falls off or changes settings after you open
the lid and is far and away much better at fire control than the
slide/swing/daisywheel thing. Bad design everywhere.
Egg material is nowhere near as thick as K's. Cracked fireboxes, etc
are a chronic thing with BGE's.
Eggs max out at the equivalent size of a #5 K. If you want something
bigger, you're stuck with Kamado.
I've never seen an Egg that didn't have crazing of the finish coat. If
it's cracked, how's it gonna keep the water out?
I wrestled with that "Cooking on the Same Day" argument and am
EXTREMELY glad that I didn't follow that pathway to a really bad case
of Buyer's Remorse.
Bad Customer Service/Long Order Wait is annoying but it's a necessary
evil to endure if you really want the best made (I'm not even
addressing the cosmetic end of things here) ceramic cooker- period.
End sermon-pass the plate.
monroe(amen brethren)
as a PS to this-I'll tell ya one more thing.
Go ask your trusty Local Egg Dealers about Kamados. I'll bet they do
more to slag Kamado than to tout the benefits and blessings of BGE.
I'll also bet 7/8 of what they say towards that end is lies.
Kevin S. Wilson
>The question is, does the BGE cook as
>well as the Kamado and is it as well made?
From everything I've read and seen, the answer to the first question
appears to be "In the right hands, both the K and the BGE will turn
out outstanding food. However, the thicker walls of the K make
temperatures more stable, giving it a slight advantage for low and
slow cooking."
The answer to the second question is "No."
BOB
Most will tell you that Kamados are still made from clay, ie, tho older than 25
year old K's.
BOB
some might just not know any better
SCUBApix
" BOB" <sailas...@bellsouth.Spam.net> wrote in message
news:wcSPb.4179$DX....@bignews3.bellsouth.net...
> Billy B wrote:
> > On Thu, 22 Jan 2004 01:12:18 GMT, "Jack Curry" <Jack-Curry deletethis
> > @cfl.rr.com> wrote:
> >
> I usually don't get into these "compare" threads, but go to the BGE forum
and
> you can read all about "cracked fire boxes", "broken hinges" etc with
BGE's on
> their own forum (where they delete any and all posts that mention another
name,
> or tiles.
> No, I haven't experienced any of these, but go read the forums of all the
> ceramics. You'll find horror stories on all of them.
Sorry to disagree, but I spent several months reading the forums for all
four ceramic cookers before I bought one. There were no horror stories on
the Grill Dome Forum. There was one minor complaint during the time I did my
study.
I don't understand what the big thing is about the Kamado. I will agree the
tiled version is pretty. I'll even go so far as to say it is the best
looking of the bunch. But for an equivalent size to Grill Dome's Large Extra
Tall, it costs more (considering delivered price) and I had mine in 10 days
instead of 3-4 months. That's a lot of extra cooking.
I, personally, don't believe there is much, if any, difference from one
ceramic cooker to another with regard to quality of cooked product.
Assuming, of course, the same level of experience of the cooking person.
Finally, there are issues, in my mind, with Richard (the owner) at Kamado. I
have read several items in the forum where he says he will do this or that
and then the guy writes again several months later asking for a status from
Richard. Also, he made a big splash about the 4 kinds of charcoal that they
were going to be making available. He went into gory details of why each was
so good and better than anything else available and cheaper for the money.
Then the only thing that you can buy is the most expensive version. And for
several months it was advertised as having 17.5 lbs per box. All of a
sudden, it became 16.5 lbs per box that they had actually been selling. No
comments from Richard. And recently The Naked Whiz did a charcoal study and
Cowboy lump came out as good. And it is much cheaper. And this was compared
to "the best" version of Kamado lump.
I realize every owner thinks he has the best cooker. But how many bought a K
without checking out ALL the other options? Again, if you bought the tiled K
for looks, that's one thing. I just hope you don't need any customer
service. If you're not into the tiled version and are looking for a ceramic
cooker, I wouldn't deal with them.
JBSummer
well as the Kamado and is it as well made?
I've only seen one of each, but just from eyeballing the two units, the BGE
doesn't seem to be as sturdy.
So far as cooking, I'd guess they're probably about the same. A woman I work
with can talk for fifteen minutes about how good a turkey was she had from a
BGE <OK, so she probably has a low threshold of excitement>
Jim
JBSummer
Have you seen a BGE? There is a grill store over near White Marsh store.
Thats where I saw a BGE for the first time, which got me interested in getting
a ceramic grill...
JBSummer
evil to endure if you really want the best made
Hmmm...maybe a bit of competition is in order. Where's those super-sized
flower pots?
JBSummer
I second that...
Billy B.
Stebbins Anderson on Kenilworth in Towson has them. I think Watson's
on York road does too, but I have not been in there in a long time.
Kevin S. Wilson
<jacke...@noyahoo.com> wrote:
>And recently The Naked Whiz did a charcoal study and
>Cowboy lump came out as good [as Kamado charcoal]. And it is much cheaper. And this was compared
>to "the best" version of Kamado lump.
I think you're attaching far too much importance to the opinion of one
guy with a web site. If your other research into ceramic cookers is
equally superficial, I would have to consider the results of that
research irrelevant.
deletethis @cfl.rr.com Jack Curry
> And recently The Naked Whiz did a charcoal
> study and Cowboy lump came out as good. And it is much cheaper. And
> this was compared to "the best" version of Kamado lump.
Cowboy Charcoal, which I have used and think is mediocre at best, rated 3.8
as compared to Kamado's two types rated at 5.0 and 4.9. Please check your
facts before making statements like the one above.
Jack Curry
>
BOB
Also, apparantly TNW never got the Cowboy lump that I got from Lowes. Nice
sized chunks of soft (and very stinky smoking) COAL in the bags. The smoke from
this COAL smelled much worse than lighter fluid.
BOB
rather use Kingsford
Kevin S. Wilson
@cfl.rr.com> wrote:
>Please check your
>facts before making statements like the one above.
I believe the conventional expression is "Please check your facts
before posting nonsense to Usenet. I know I always do."
Steve S
You tried that thing out yet ??
I figured today's posts would feature some ribs or maybe a pork butt ( or
chicken or fish or brisket...)
Steve
JBSummer
to make sure Kamado sent everything <else> they were supposed to.
One other thing missing...break-in instructions <groan>. Back to the K site...
SCUBApix
"Kevin S. Wilson" <res...@spro.net> wrote in message
news:fla010tbvtp5fmmnb...@4ax.com...
> On Thu, 22 Jan 2004 13:09:57 -0500, "SCUBApix"
> <jacke...@noyahoo.com> wrote:
>
> >And recently The Naked Whiz did a charcoal study and
> >Cowboy lump came out as good [as Kamado charcoal]. And it is much
cheaper. And this was compared
> >to "the best" version of Kamado lump.
>
> I think you're attaching far too much importance to the opinion of one
> guy with a web site. If your other research into ceramic cookers is
> equally superficial, I would have to consider the results of that
> research irrelevant.
>
You obviously know nothing about what he did. It wasn't an opinion of his.
He did an experiment with something like 5 types of charcoal and he did the
epxeriment twice for some of the 'winners'. It was the only actual
experiment I've heard of comparing charcoal (all lump plus Kingsford).
You should check things out and use your brain before engaging your typing
finger.
SCUBApix
"Jack Curry" <Jack-Curry deletethis @cfl.rr.com> wrote in message
news:3KXPb.40520$Bj.1...@twister.tampabay.rr.com...
Jack,
You are right. I wrote from memory and at my age I should know better. It
was not Cowboy but rather Wicked Good. For anyone that wants to see the
entire comparison, it can be found at
http://www.nakedwhiz.com/burntimetest/lumpcompare.htm
Cowboy did beat the Kamado charcoal on ash production (produced less ash)
but it was Wicked Good that compared favorably to Kamado, especially for low
& slow cooks.
Sorry for my original mistake referring to Cowboy instead of Wicked Good.
CSS
<g>
"Steve Wertz" <swe...@cluemail.compost.edu.invalid> wrote in message
news:t8KdnS5jNeo...@io.com...
> I had this thread ignored and when I saw it was up to 68 posts, I
> had to see what all the ruckus was about.
>
> Imagine my surpise when it wasn't a flame war.
>
> :-)
>
> -sw
JasonW
news:J-2dnXvEHrT...@gbronline.com...
>
<snip>
> Jack,
> You are right. I wrote from memory and at my age I should know better. It
> was not Cowboy but rather Wicked Good. For anyone that wants to see the
> entire comparison, it can be found at
> http://www.nakedwhiz.com/burntimetest/lumpcompare.htm
>
> Cowboy did beat the Kamado charcoal on ash production (produced less ash)
> but it was Wicked Good that compared favorably to Kamado, especially for
low
> & slow cooks.
>
> Sorry for my original mistake referring to Cowboy instead of Wicked Good.
>
>
Has anyone tried getting a store to special order Wicked Good? I was going
to order some over the web, but the shipping left the cost of the charcoal
in the dust. $60 for a couple of bags was a bit steep for my pocketbook. I
thought I might approach my local QFC, which carries Lazzari Mequite lump,
and see if they would be willing to order a mess of the Wicked Good.
-JasonW
Duwop
>
> Has anyone tried getting a store to special order Wicked Good? I was
> going to order some over the web, but the shipping left the cost of
> the charcoal in the dust. $60 for a couple of bags was a bit steep
> for my pocketbook. I thought I might approach my local QFC, which
> carries Lazzari Mequite lump, and see if they would be willing to
> order a mess of the Wicked Good.
>
> -JasonW
Even better, get them to order some Lazzari Oak hardwood lump. I buy it from
the source for about $12/ 40lbs.
Kevin S. Wilson
Come to think of it, I didn't receive a manual with my #5 that arrived
the other day. I assumed it was omitted because I won the K in their
last contest.
The manual is pretty bad, but it's better than no manual at all.
They'd best get in the habit of including one, before they manage to
kill someone with one of the gas-burning Ks.
JBSummer
kill someone with one of the gas-burning Ks.
All it will take is an accident and a certain kind of lawyer.
Anyway, they have the instructions on the website. I have my K going through
it's initial breakin now.
Kevin S. Wilson
wrote:
>
>"Kevin S. Wilson" <res...@spro.net> wrote in message
>news:fla010tbvtp5fmmnb...@4ax.com...
>> On Thu, 22 Jan 2004 13:09:57 -0500, "SCUBApix"
>> <jacke...@noyahoo.com> wrote:
>>
>> >And recently The Naked Whiz did a charcoal study and
>> >Cowboy lump came out as good [as Kamado charcoal]. And it is much
>cheaper. And this was compared
>> >to "the best" version of Kamado lump.
>>
>> I think you're attaching far too much importance to the opinion of one
>> guy with a web site. If your other research into ceramic cookers is
>> equally superficial, I would have to consider the results of that
>> research irrelevant.
>>
>I thought I had you in my kill file. Sorry, I will make that change now.
Sensitive bozo, aren't you?
>You obviously know nothing about what he did. It wasn't an opinion of his.
>He did an experiment with something like 5 types of charcoal and he did the
>epxeriment twice for some of the 'winners'. It was the only actual
>experiment I've heard of comparing charcoal (all lump plus Kingsford).
Well, that's certainly rigorous, peer-reviewed science. No doubt about
it. Doing the experiment TWICE puts the whole thing into the realm of
Consumer Reports coupled with Underwriters' Laboratory.
>You should check things out and use your brain before engaging your typing
>finger.
>
If I hadn't already seen the web site you're referring to, your
willingness to consider its content gospel wouldn't have struck me as
naive. It's ONE guy conducting ONE "experiment" under very particular
conditions. Believe his conclusions if you want. I was merely pointing
out that your willingness to believe them makes me question the value
of any of your other "research" into ceramic cookers.
PS: What else would you like to believe when it comes to BBQ? I have a
theory that hanging a large crystal from the dome of my K will result
in crispy skin on chicken. If I put up a web site detailing my
"experiments," with colorful pictures of crispy-skinned chicken, will
you be on your way to buy a large crystal?
Tyler Hopper
"Monroe, of course..." <Mag...@knowyerchicken.org> wrote in message
news:210120042108439566%Mag...@knowyerchicken.org...
> In article <SrFPb.67235$873.1...@twister.tampabay.rr.com>, "Jack
> Curry" <Jack-Curry deletethis @cfl.rr.com> wrote:
> Since I ordered mine the customer service ranks have doubled in size
> but it looks that they need even more folks manning the phones.....
So there's two now?
Jason Tinling
"Tyler Hopper" <tho...@swbell.net> wrote in message
news:3pcQb.8699$6o4...@fe2.texas.rr.com...
>
> "Monroe, of course..." <Mag...@knowyerchicken.org> wrote in message
> news:210120042108439566%Mag...@knowyerchicken.org...
> > Since I ordered mine the customer service ranks have doubled in size
> > but it looks that they need even more folks manning the phones.....
>
> So there's two now?
>
>
Naww, 2 x 0 is still 0 :-)
Jason
John O
>
One for mornings and one for afternoons. :-)
Having spent some time in customer service, the poor fools who answer the
phone are rarely the issue. You get what you pay for in CSRs, and if
management doesn't care then neither do the workers.
It's easy to ignore customers when cashflow is good.........
-John O
JBSummer
Do they also have to check the email also?
M&M Man
On 23-Jan-2004, "Duwop" <Look...@mysig.com> wrote:
> Even better, get them to order some Lazzari Oak hardwood lump. I buy it
> from
> the source for about $12/ 40lbs.
>
> --
> Tut...@hotmail.com
That's a good price. We're paying Royal Oak $13 for the same weight.
Can't complain about the product though.
M&M
Scott Franz
news:SrFPb.67235$873.1...@twister.tampabay.rr.com...
> It's evident that damn near all Kamado owners are happy with the product,
> but many if not most of us think Kamado service sux. Why? Prolly because
> the product is excellent and the service SUCKS.
I also went through the several month wait for my K and the expected ship
dates coming and going. However, I also did some research before buying it
and was fully expecting that to happen. I was hoping for it within 6-8
months (even though I was told it would be 2). Came within 4 and I was a
happy camper. It ain't rocket science or anything if you read this
newsgroup and follow the Kamado forum, you know it ain't showing up on time
so don't expect it to.
As far as all my other dealings with them, I've never had a problem. Any
accessories ordered later came in on time and as promised. Had a problem
with the handle, had a new one sent out within a week. Ordered some
charcoal last week and was told it would ship last Friday. It did and it
showed up here on Thursday.
Don't get me wrong, I'm not saying that they're customer service shouldn't
be improved. I'm just wondering why anyone would expect their Kamado to
show up on time if they've done any amount of research at all.
Scott
Jack Schidt®
"Scott Franz" <ma...@NOSPAMmn.rr.com> wrote in message
news:edvQb.91623$VV4....@twister.rdc-kc.rr.com...
Bad service only continues if you allow it to. The good news is that
there's plenty of room for competition for this type of cooker.
Jack
JBSummer
there's plenty of room for competition for this type of cooker.<<
Also, yes, I was prepared for the wait. But to be called by Richelle at least
twice and hearing" Your order will be shipped tomorrow" only to have it be
shipped a couple of months later is incredibly bad.
JBSummer
day is wafting through the open window. The first K meal should be a good one.