Change MCC responsible

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Juliana Soldera

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Jun 17, 2021, 12:57:19 PM6/17/21

to AdWords API and Google Ads API Forum

Guys,

Here at the company that I work we found that we don't have access to the MCC which our developer token is associated. This happened because the person responsible for creating the MCC (and consequently the original API token) no longer works at the company, and the company has lost access.

Is there a way to just change the responsible (change the email, or whatever) for this account?

Thanks!

Google Ads API Forum Advisor

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Jun 21, 2021, 2:27:27 AM6/21/21

to jsolde...@gmail.com, adwor...@googlegroups.com

Hello Juliana,

Thank you for reaching out to us.

Please note that this forum channel can only provide assistance to issues/concerns related to the AdWords API / Google Ads API.

Since you've mentioned that you've lost access to the MCC account, I'm afraid that this is already out of our team's expertise. What you can do instead is to reach out to the Product Support Team via this link. The Product Specialists there should be able to provide more assistance on this access-related concern.

Hope this helps.

Regards,

Mark Kevin Albios
Google Ads API Team