CRM based audience upload count through api is not matching with the UI count

[Sree kurukuri]

Hi, 

I'm using OfflineUserDataJobService to create an audience list in the google ads account. I added around 450k users using the addOfflineUserDataJobOperations to the list. However, in the UI i can see around 100k users with a match rate of 85-90%. How could that be possible with 100k is not 85-90% of 450k. 

Is there a better way to debug the validate the count, because the processing at the google end is a complete black box and i'm not sure where i'm going wrong.

Thanks

[Google Ads API Forum Advisor]

Hi Sree,

Thank you for raising your concern to our team.

To take a closer look at the issue and so that we can explain the scenario that you encountered, could you provide the complete request and response logs with request ID and request header generated on your end where we can see you are uploading 450k users / members?

You can provide it via Reply privately to author option. If this option is not available, then send it instead on this email address googleadsa...@google.com.

Regards,

Ernie John Google Ads API Team

ref:_00D1U1174p._5004Q2evOVG:ref