Ccleaner Update Drivers
Amie Mandy
System requirements: CCleaner Professional for Windows (including Driver Updater) runs on Windows 11, 10, 8.1, and 7, including both the 32-bit and 64-bit versions. There are no minimum memory or hard drive requirements. An internet connection is needed to download and install the program.
Keeping your PC drivers updated allows your computer and devices to communicate and helps prevent issues like freezing. It can also close certain security gaps. Advanced driver tools like Driver Updater are an easy way to update all of your drivers at once, saving you time and hassle.
CCleaner Driver Updater is easy to use and safe. It will also keep your PC safer by closing any new security holes found by device manufacturers in their driver software. Our Driver Updater scanner monitors more than 25 million drivers and you can automatically update all of yours whenever you run a scan or choose to only install specific new drivers it finds.
I have a Dell Laptop dv6-2173 about circa 2010. I have lost all audio (both speakers and microphone). Perhaps this was due to an update of the drivers on this computer by CCleaner. To make matters worse, I recommended CCleaner to two buddies; one with the exact same laptop and another with a Lenevo of about 2015-16 circa. Shortly after activating CCleaner on their computers, the same thing happened to them. We are all running Windows 10 Home 64 bit version. Help! I need to get my speakers and microphone back on my Dell Laptop as well as stay friends with my two buddies. What do you recommend I (we) do?
You can use CCleaner's own built-in Driver rollback. If that doesn't work for you, go to the Device Manager in the Windows Control Panel, go to Sounds, video and game controllers, right-click the offending audio device and "Uninstall device"
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Tried Driver rollback, Restore and uninstall Sound Hardware and reinstall. Nothing worked. Haven't heard anything from CCleaner outside of this. My buddies are waiting until I find a solution before monkeying with their PCs. More help please!!!!
The support queue has not been particularly busy over the past couple of days, since the Boxing Day sale ended. The oldest paid customer email that has not yet had a personalised response from a support agent is around 2 hours old.
The only ticket that I could locate from a "Steve", "Steven" or "Stephen" over the past couple of days with a Driver Updater matter was raised at 16:19 GMT on Tuesday from a free user who, despite not having access to paid support, nevertheless received a response from 1st line support by 18:06 GMT the same day indicating that the customer's matter had been escalated to 2nd line support, who in turn emailed the customer at 16:26 Wednesday.
@Steve N: If you didn't receive an acknowledgement of your support request within a minute or two of sending it then either a) check your spam folder for any replies or b) check your sent items to check that you didn't put too many "c"s in sup...@ccleaner.com.
Hello - I am one of Steve's buddies referenced in the original post by Steve N. The audio issue mentioned OCCURRED DURING THE FREE TRIAL PERIOD of CCleaner, on two HP laptops (not Dell), and partially on one Lenovo laptop. The problem happened sometime 12\2\2021 and 12\17\2021 during the 2 or 3 times the application was run. Within a few days, all of our laptops started having issues - no audio on the HPs, and no microphone on the Lenovo. The day after that, at least two of us (maybe all three) started getting marketing pop-ups from CCleaner trying to get up to buy the product. I was leery about purchasing CCleaner since after running your tool just once or twice I had the first major issue with my HP laptop that I've ever experienced. While I was trying to figure out what happened to my laptop, and how to fix it, the trial period came to an end. It was almost as if the product caused the issue to make me HAVE to buy CCleaner to get the issue resolved (which is a form of entrapment, and not legal in the United States). Today, I decided to reach out to several IT Tech friends on social media about this issue, and learned one of them had issues too. One of those IT friends works at the National Security Administration in MD. He had other issues with your product, and just decided to uninstall CCleaner. He spent an hour on the phone with me today, shedding light on some potential fixes. For CCleaner to ignore a potential customer during (or just after) a trial period of your product because they are not a current paying customer is surely NOT going to ever convince that person to want to purchase your product, not good customer service (product tech support) and again, sure seems like entrapment. Right now, I'd just like to have my laptop back to what it was before I ever tried your product. Adding to my concern is this article I just came across today (from August, 2021)... Windows 10 is warning users not to install CCleaner TechRadar Apparently, the problems noted in the article, etc. appear to still be an issue, and not fixed. I also came across this article (from July, 2020)... Microsoft now detects CCleaner as a Potentially Unwanted Application (bleepingcomputer.com).
If you actually read the (now old) Bleepingcomputer article you will see that Microsoft themselves said that the block by Defender was about bundled offers in the installer and not about CCleaner itself.
(TechRadar were just reporting/repeating that Bleepingcomputer article).
Yes, I was aware that the one article was old (from July, 2020) but was trying to point out that the issue addressed in the article with Windows Defender and CCleaner is still happening for Windows 10 users. In our cases, the issue with lost audio occurred during the free trial of CCleaner - sometime between 12/2/2021, and 12/17/2021. I did read on the CCleaner social media pages that an update was released on 12/14/2021 to fix some problems. Not sure if that is related to the issues we've experienced, or not. We were just hoping to get some help on this forum, since this all happened during a free trial of CCleaner, and this experience is our first and only impression of CCleaner thus far.
Resum: You are a paid user of CC cleaner. You use the driver updater. Some basic functions are lost (no more audio + microphone + Printer driver removed). The recovery function does not help. CCleaner provides no further support. Thanks CCcleaner for destroying some essentials on my PC and not even trying to solve it.
I currently utilize a scheduled task to run ccleaner and have a custom ccleaner.ini built. What I cannot figure out is how to disable the driver updater feature in the ccleaner.ini file. Does anyone have any information regarding this? I do not want the driver updater to run at all, it continues to update my laptop display drivers on two of my gaming machines and messes up the nvidia drivers that auto switch my display from intel to nvidia. I have tried to open the program and unselect drivers but it doesn't seem to hold, so I am just looking to disable this feature all together and be done with this headache.
CCleaners Driver Updater will not run unless you click on it and then scan/update your drivers. Don't click on it and it will never run.
CCleaners Driver Updater will only update drivers if you tell it to do so in the CCleaner Pro version, it will not update drivers in the CCleaner Free version.
If something is updating your drivers automatically then it is not CCleaner.
It might be Windows Update, or it might be some other Driver Updater that you have installed. (Maybe accidentally?).
If it does find something than you can click on that box to see what it has found, and untick the update if you don't want it yet.
You will have to untick it every time that you run Health Check.
TBH I am not sure just how that unticking works if you have Health Check set to run on a schedule. (I might try to test that later).
I've been a loyal CCleaner user for years. Never had any problems so I wanted to buy the product. Signed up for the trial, ran the driver updater, trusted it to update the correct drivers, and suddenly my computer would only restart to blue screen. System restore points wouldn't work either.
I fixed this by restarting in safe mode with networking, opening CCleaner, going to driver updater again, "fix this problem", only to find CCleaner can only restore drivers it originally installed... So the advice on their website did not help me one bit.
Next, I went to the windows search bar and typed recovery, found system restore, and that's where I'm at. Last night the system could not restore from command prompt, but hopefully it can restore from safe mode since I got it to reboot.
CCleaner, remove the genius that developed the driver updater and instead have him at the ready to "chat now" with working chat now option so toy can help your users with this? This could sink your company. It's costing your basic PC user a lot of money to FIX YOUR PROBLEM.
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