SAN FRANCISCO (CBS/AP/KPIX) -- Millions of online users lost access to popular sites and services when Amazon's cloud service network suffered a major outage for hours on Tuesday, disrupting even the company's own delivery service to its customers. The service provides remote computing services to many governments, universities and companies, including The Associated Press.
Roughly five hours after numerous companies and other organizations began reporting issues with Amazon Web Services, the company said in a post on the AWS status page that it had "mitigated" the underlying problem responsible for the outage. Shortly thereafter, it reported that "many services have already recovered" but noted that others were still working toward full recovery.
The issue primarily affected Amazon web services in the eastern U.S., it said. Problems began midmorning on the U.S. East Coast, said Doug Madory, director of internet analysis at Kentik Inc, a network intelligence firm -- among them, Amazon's own e-commerce operations.
In a statement, Amazon spokesperson Richard Rocha confirmed that Amazon's warehouse and delivery operations had also experienced issues as a result of the AWS outage. Rocha added that the company is "working to resolve the issue as quickly as possible."
It's not just major corporations that felt the impact of Amazon Web Services shutting down. It's unclear how, or whether the Amazon outage affected the federal government. The U.S. Cybersecurity and Infrastructure Security Agency said in an email response to questions that it was working with Amazon "to understand any potential impacts this outage may have for federal agencies or other partners."
"Thirty, 40 years ago when we were first coming up with the Internet the whole idea was to have it decentralized and have information accessible from anywhere in case there was an attack," Sherr said.
Scherr believes the centralization of the Internet, with a handful of companies in control, is part of the problem, as incidents like Tuesday's outage, that have major economic repercussions are just waiting to happen.
Customers trying to book or change trips with Delta Air Lines had trouble connecting to the airline. "Delta is working quickly to restore functionality to our AWS-supported phone lines," said spokesperson Morgan Durrant. The airline apologized and encouraged customers to use its website or mobile app instead.
Dallas-based Southwest Airlines said it switched to West Coast servers after some airport-based systems were affected by the outage. Customers were still reporting outages to DownDetector, a popular clearinghouse for user outage reports, more than three hours after they started. Southwest spokesman Brian Parrish said there were no major disruptions to flights.
Toyota spokesman Scott Vazin said the company's U.S. East Region for dealer services went down. The company has apps that access inventory data, monthly payment calculators, service bulletins and other items. More than 20 apps were affected.
Also according to DownDetector, people trying to use Instacart, Venmo, Kindle, Roku, and Disney+ reported issues. The McDonald's app was also down. But the airlines American, United, Alaska and JetBlue were unaffected. Kentik saw a 26% drop in traffic to Netflix, among major web-based services affected by the outage.
Madory said he did not believe the outage was anything nefarious. He said a recent cluster of outages at providers that host major websites reflects how the networking industry has evolved. "More and more these outages end up being the product of automation and centralization of administration," he said. "This ends up leading to outages that are hard to completely avoid due to operational complexity but are very impactful when they happen."
Technologist and public data access activist Carl Malamud said the outage highlights just how badly the internet's original design goal -- to be a distributed network with no central point of failure, making it resilient to mass disasters such as nuclear attack -- has been warped by Big Tech.
"When we put everything in one place, be it Amazon's cloud or Facebook's monolith, we're violating that fundamental principle," said Malamud, who developed the internet's first radio station and later put a vital U.S. Security and Exchange Commission database online. "We saw that when Facebook became the instrument of a massive disinformation campaign, we just saw that today with the Amazon failure."
@sagederek1111 @VirginMediaIE are you having any issues with internet speed in Dublin 8? I can't load any streaming app on my telly like Netflix or NOW TV and last night the quality of the picture on Netflix was poor and it kept pausing to load
@ThrylokyaB @JioCinema Whats wrong with jio cinema? I was waiting to watch olympics , and today @JioCinema is not working or responding to watch olympics its very slow and laggy, our internet is really fast every other platform Youtube, netflix, hotstar are running well except @JioCinema
@hannahigwe23 9)second and 1.1 terabits per second, respectively. The following month, domain name system service provider Dyn's network was targeted, making a number of websites, including Amazon, Netflix, Twitter and The New York Times, unavailable for hours. The attacks infiltrated the
@TomlinJeanne @Noonanovazara @mandijel @silverrich39 You are the one doing emotive crap claiming for example that anyone with problems paying heating bills is blowing their money on Lattes and Netflix.
@GonzalesMi8051 Just had a major power outage at home but thankfully the squad from the power company came through and got it fixed in no time. All is good again, can't wait to get back to my gaming sesh and catch up on some Netflix. Life's good when you've got a solid support system, right?
@1876Lulu @nathansldennis @afneil My very elderly parents do not have Netflix, mobile phones, eat avocado on toast, smoke, drink, have a car, drink latte's from Starbucks or anywhere else and have worked all their life's and raised 3 children all without claiming benefits. Your answer is absurd
@marc_downing @netflix It really sucks that you changed the windows app to where you can no longer download movies to watch offline. I work in remote areas a lot with no internet service, and it was great to be able to download titles to my laptop to watch offline. Not anymore. Thanks a lot ?
@swatson2022 @Theeban_07 @Yogace_Dfan No 152 is final gross. You can check any site.. 220 netflix is only 130 and now the 130 deal is also dropped due to bad response. OTT now looks for hit flop also. Same with for all movies including Rajni. And who said 220? Is it only OTT or digital+ satellite?
@virginmedia @FerryColum Hi Colum, sorry to hear you're having trouble with the Netflix app. Are you able to navigate between profiles at all on that screen or is it totally stuck? Are you having issues with any other apps on there?
@JensHonack @WiseMenMastery Ditch the cheap dopamine hits.News and politics? Overrated distractions.Alcohol and Netflix? Time thieves.College and salary? Not always the golden ticket.Cut these out, and you'll watch 99% of your problems vanish.
@highpriestjrry Hail Satan 666 Netflix is not loaded on my phone. Slow Internet connection. Like I said before the liber resh is a religious ritual that has protection under freedom of religion.
@Josiah_Caswell @WyattzWorId I switched a few weeks ago before going on a trip right now. My niece, who has Verizon, is struggling with service issues. Meanwhile, mine has been great. We also got Netflix and Apple TV to switch lol
@Agent16258 @ImYourWildBoi Agreed the pacing is also an issue as with adaptations of shows in Netflix. I do appreciate the integration of legends lore and having force abilities in live action like force repulse. I appreciated the lightsaber choreography.
@LeeCros77969139 @SkyHelpTeam anyone else having issues loading netflix through sky, all my other apps load fine and I've tried doing everything on the automated service but no joy, it's just spinning?
@ezrasf @WomanMiami @bulmasan It is performative. They publicly say "cancel Netflix" hoping someone else does. They knew Disney's beef with DeSantis and dropped thousands to Disney World anyway.
@ZoveriaTTV @GuardiaanAngel Yes but my Fortnite updates, game updates and downloads in general like Netflix and streaming services will improve significantly with faster internet. It was taking 4-5 hours to download a 10GB update lol
@ComodePoopSmith @chaz934 @NostalgiaFolder I remember getting disconnected from xbox live a million times back then before I upgraded to the 360 slim with built in wifi. Those old wifi antennas were awful and anytime my sister turned on Netflix, I would disconnect in a middle of a match