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Jude Petkus

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Aug 2, 2024, 9:32:58 AM8/2/24
to zohillmyksua

I've seen several questions about this, but never an answer. On several streaming services like Netflix, Hulu, Paramount, etc, I was getting a black screen with no video and could only hear the audio. I use Chrome, but checked Safari and was also getting the issue. I followed all of the troubleshooting steps on Netflix's website; still nothing. However, I found a fix so I wanted to share:

Unfortunately, this doesn't help my issue at all. I have been struggling with this ever since I bought a MacBook Pro. This issues happens with Hulu, Paramount+, Peacock, etc. I can't rely on my Mac to stream video. I have to get my iPad Pro for that ?. I tried Safari, Chrome, and Edge and issue is the same every time. I think this is a Mac related issue rather than a browser issue. I am going to contact apple support on this and will update here.

I have been struggling with this forever and couldn't figure out why it was so intermittent. I finally figured out why on my system it was happening. I use multiple screens and will stream while I work. While working I sometimes need to create a video of my screen so I'll pause the streaming, and open up Camtasia to record my screen. If any screen recording software is open all the streaming services will only show black screen with audio. Make sure you have any software that records your screen is closed out. For me that is Snagit, Camtasia, Vidyard, ect.

I had similar problem. I have macbook2023 connected to monitors through dell d6000 universal docking station. Since dell uses DisplayLink technology.. as soon as I connect MacBook to docking station .. currently running Netflix video turns blank with audio streaming on...

I have also been struggling with this forever too. It started again this morning and thankfully found this post. I had my iPad plugged in as a monitor and it turns out this was the cause! Can't believe I'd never noticed this correlation either. Thanks for solving this mystery!

So it was a crashed background process which led to the black screen issue. The Mac even said "Your screen is being observed" at the user login. That may could happen with similar recording software / screen recordings as well.

Just talked to thew Apple Tech support and got a resolution. This is happening due to an interference from one of the "Login items" load during the startup and running in the background. In my case, it was the DisplayLink drive I have installed to support multiple monitors. When I disable the DisplayLink, the issue was resolved immediately. If you don't use DisplayLink, you can troubleshoot the issue by starting Mac in the Safe Mode. Please follow steps below.

Please stream videos in the SafeMode and see if the issue exists. If you can watch videos in the Safe Mode, then issues is with one of the login items and/or extension you have installed. Please restart the Mac. After that, start disabling login items one-by-one to find the defective item.

oh man, but this doesn't help much if you don't use chrome at all and you are still getting the black screen. this is such a puzzle and I am really really surprised no one has found causes and fixes for this yet. like its happening at least twice a month for me now on any streaming that isn't Netflix and I ONLY use safari.(but I still checked the others and they all have same prob too) I have done so much troubleshooting, restarting, turning off any ad blockers and pop up blockers, clearing cache (pain the the rear too that one), and logging in and out of everything all the way to restarting the internet and computer for a full restart cycle. I just wanted to watch some wheel of time on my day off. surely, someone out there knows why this is happening? (MacBook Pro with M1 and Ventura)

Same issue. Was able to make the changes in Chrome and am able to have both sound and video when screen mirroring to TV. Still black screen when trying to screen mirror movie purchased from Apple TV from Mac to TV. Works perfectly when using iPad. Odd.

Was trying to Chromecast Screen or Apple Mirroring The Matrix on Max.com and filter it via ClearPlay but the video was not showing up only the audio... Tried updating/upgrading chrome, ClearPlay extension and nothing... Came across this amazing apple community post and BAM... was able to Chromecast Screen or Apple Mirroring with video and audio... Thanks for taking the time to post.

THANK YOU for this comment!!!! This is what solved my problem! I checked all my apps that records screens and they were not running. I have been trying to figure this one out for so long. Why on earth does iPad sidecar cause this? That is so crazy!

I spent the last week before the holidays on recovery from a wisdom tooth extraction - maybe fortuitous given *gestures everything going in the world* - but a pleasant, almost forced relaxation after a whirlwind of a year.

Not only did it start to give a name to sounds that we had essentially married into our subconscious over the years, but the more I dived into it the more I learned that it was an actual branch of marketing - complete with strategies, agencies, and opportunities for brands.

Like anything in marketing, it seems simple from the outset but naturally complex in the actual process - Brian Ono created almost 84 different tunes for the iconic Windows 95 logo, quite a task for something that was *checks notes* about three seconds long.

When I first wrote about jingles last July, I became fascinated by the science behind why certain songs get stuck in our heads more than others and came up with a short framework to distinguish famous jingles from forgotten ones: MES.

Because of this, sonic branding needs more than just a catchy sound to capture hearts and minds - it needs to rely on the other two parts of MES very heavily: emotional connection and exposure.

Smart speakers are another exciting opportunity - imagining that you could turn on lightbulbs, microwaves, and thermostats with an Alexa gives essential household appliances suddenly the same sonic wield as an Apple. Any home appliance company can now think through whether they want a different identity with the functioning device. Checking the weather or a sports score could also come with its own sonic introduction - the equivalent of the NBC chimes for basic information.

One of the biggest changes for audio and day-to-day brand and product experience will happen in the mobility sector. With the gradual disappearance of the combustion engine, we're re-inventing the sound of mobility all together. The best of both worlds would be to focus on safety whilst keeping it ownable for your brand. But how do you do that? I bet there are a few Research and Development people at Harley Davidson HQ already pondering over that.

Sure, this is still likely not an immediate priority for most brands, and the easiest shortcut may be to tack on an identifiable sound at the end of a youtube video. But sonic branding is still a growing concept in the marketing world, and there is still lots of time to be early in adopting any part of a sonic identity: a logo, a simple transaction sound, or more. Agencies like Massive Music are among many agencies now curious about sound.

Sonic logos were common in the realm of international shortwave broadcasts. Each station had its own Interval Signal, which was repeated over and over during breaks in actual broadcasts, or during the few minutes before a scheduled broadcast started. Tuning on shortwave was tricky, and you sometimes needed to try a different frequency when the atmosphere was being unfriendly to your usual frequency. Hearing the Interval Signal for Havana or BBC told you instantly that you were there, ready for the start of real programs.

The days were mostly blurry, lost in a sea of new yogurt brands and a tantalizing rotation of painkillers, but I did what most people do when they\u2019re physically comatose: end up watching a lot of streaming.

TUDUM is Netflix\u2019s in-house name for the \u201Cstartup\u201D sound when the logo appears on the screen. As a fun tribute, Netflix apparently held a global fan event called \u201CTUDUM,\u201D all about unleashing new trainers and announcements.

One of my favorite definitions of sonic branding comes from an Adweek piece from way back in 2013 around the concept: the process of \u201Cdistilling a multimillion-dollar brand into a few seconds of sound\u201D. Typically, the outcome of sonic branding is a good sound or short jingle that can imprint a brand into your head - a \u201Csonic logo,\u201D if you will.

Think about every time you\u2019ve started or rebooted a computer in your life. You\u2019ve probably heard one of many unique chimes from Microsoft (Shout out, Windows 95, and Windows XP) or Apple (I\u2019m an Apple fanboy, but none of them are that great, let\u2019s honest) that distinguishes their computer from others. Every time you sit down to watch a show, start a game or hear a ring tone on the phone, you hear some product of sonic branding.

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