Transforming Your 'Receptionist/Customer Facing Team into Directors of First Impressions Training Programme on Saturday 3 August at The Rainbow Towers Hotel

[Derrick Bradley]

We Are Transforming Your Receptionist/Customer Facing Team into Directors of First Impressions With Our Special Training Programme at The Rainbow Towers Hotel, Saturday 3 August 2024 from 0800 - 1700 Hrs.

 

Who Should Attend?

Receptionists and front desk staff, Administrative assistants, Customer service representatives, Sales and marketing personnel or any staff member who interacts directly with clients, customers, or visitors

Investment per delegate

 US$120 inclusive of pre training assessment, meeting, calls, tea/coffee with sandwiches, lunch, drink, afternoon tea/coffee, golden certificate and after training assessment and support

Course Outline:

Session 1 - Understanding the Role:

Objective: Understand the role of a "Director of First Impressions" and its importance.

Content:

·       Introduction to the concept

·       Importance of first impressions in business

·       What is a Director of First Impression?

·       Setting Your Director of First Impression up for Success.

·       Role Definition: Explaining the importance of the Director of First Impressions role.

·       What to look for in this role?

·       Impact: How first impressions influence customer satisfaction and business reputation.

Session 2 - Customer Service Excellence:

Objective: Deliver exceptional customer service consistently.

Content:

·       Understanding customer needs and expectations

·        Creating a welcoming environment

·        Handling difficult customers and situations

·       Demonstrating empathy and understanding toward customers.

Session 3 - Professionalism and Presentation

Objective: Enhance personal presentation and professionalism.

Content:

·       Dress code and grooming standards

·       Body language and posture

·       Professional communication etiquette

Session 4 - Greeting Techniques:

·       Welcoming Visitors: Best practices for greeting and welcoming visitors.

·       Telephone Etiquette: Proper way to answer and handle phone calls.

·       Handling Complaints: Techniques for managing difficult situations and resolving conflicts.

Session 5 - Brand Representation:

·       Company Knowledge: Understanding the company’s products, services, and values.

·       Consistent Messaging: Ensuring consistent and accurate information delivery.

Session 6 - Technology and Tools:

Objective: Utilize technology effectively to enhance customer interactions.
Content:

·       Using CRM systems

·       Efficient use of phone and email

·       Online chat and social media etiquette

Session 7 - Cultural Sensitivity and Diversity

  Objective: Foster an inclusive environment and respect diversity.

Content:

·       Understanding cultural differences

·       Communicating with a diverse customer base

·       Promoting inclusivity and respect

Session 8 - Practical Scenarios:

·       Role-Playing: Practicing real-life scenarios to build confidence and competence.

·       Feedback Sessions: Providing constructive feedback and areas for improvement.

To register Call/text/WhatsApp

Hotline +263 774605340

Email: trainingdyna...@gmail.com, trainingdyna...@yahoo.com,