karlroz deandre taisha

1 view

Skip to first unread message

Marketta Carucci

unread,

Aug 2, 2024, 6:00:21 AM8/2/24

to zimcidisby

I moved recently and have set up a 5G Home Broadband contract and use a Zyxel NR5103E 5G Hub. I have 2 devices connected, my phone via wifi, and my desktop PC via ethernet. I'm not a particularly tech-y person so I'll do my best to describe this and would appreciate if anyone replies that they keep this in mind.

On Steam and other platforms, I don't know how to say this in a tech-appropriate way but the platform can clearly see that I am connected (I can browse the store live, see live video content, etc) but I cannot either download games I already own but haven't installed, or connect to live servers on online games.

For reference @Anvil_Iron I had excellent signal strength, and had no other issues, could download large files, stream, etc. I could not install anything on Steam (it had "No Connection" on the bottom of the interface, despite the store working perfectly fine as if I was connected).

I'm assuming the router signal strength is good/excellent and it's connecting at 5G without any problems? (you can see this via the Three 5G Broadband app for mobile). What are the router icons telling you on top?

Set profile name to Three / set apn to three.co.uk / user name and password leave blank / Authentication should read NONE/ If you get PDP option make sure it is on IPV4 / Everything else should be blank.

On my phone it is fine. However, when I connect to my xbox it doesn't offer me a decent connection. Loading time into games has increased, my ping has trippled to 90 and I spend ages on loading screens.