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Hi fellow HubSpot community.
Is there ANYONE out there who ACTUALLY has discovered some sort of workaround for this problem?
Has anyone cracked the code yet on some sort of 3rd party integration or custom API workflow that will allow iPhones (or any iOS device) to automatically log calls just like Android phones do?
If anyone is not familiar with this issue, let me describe:
Basically, on Android phones, whenever we make or receive a call, and as long as the caller is in the HubSpot contacts, the HubSpot app will automatically:
1) Show that the call is being tracked by HubSpot (contact name pops up as a floating icon)
2) After-call logging is automatically prompted in HubSpot app (to log the call after you hang up)
Apparently, due to iOS security and / or functional differences, iOS is not granting HubSpot (or apparantly any other CRM app) to access iOS contacts, and thereby HubSpot is not able to match internal phone contacts to the HubSpot contacts in order to initiate the automatic call logging.
This means, anyone using an iPhone will have to MANUALLY find the contact in the HubSpot app, then MANUALLY log a call.
Now, apparently the current workaround for iOS users is to call the contact directly from the HubSpot app, however this is unrealistic and ONLY works for outbound calls. No inbound call will be recognized by HubSpot for any auto-logging.
This has been discussed in other HubSpot community articles but to no avail since 2021.
-Ideas/iphone-pop-up-log-after-a-call/idi-p/402133