Re: Email Account
Fanny Lococo
Do you plan to use your new email address for personal or work correspondence? Make sure to register a user name that reflects this intention. Your nickname might be fine for family or friends, but your first and last name or the name of your business is probably better when you set up an email account for professional purposes.
I have a Dropbox Plus account created with a business email address that I no longer have access to. Additionally I have another Dropbox account created that I am currently still using through my personal email. I would like to transfer the subscription to my current account but I am unable to do so since I don't have access to my Plus account. What can I do it resolve this?
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Thanks Hannah for your reply. My challenge in transferring it to the other email is that my other email already exists as a Dropbox account and it doesn't help me use an existing email as it is already taken. Now since I have a paid subscription already with one account and I no longer use it, I want to be able to transfer it to the account that I use where the email is already taken.
I think what is written in this message string what I need since my situation is similar to Hanna's. However I am not clear on the temporary use of 3rd email address. Are you saying that once the email address is changed to the temporary address, you can switch it then to the existing account, or do you mean transfer everything to the new "placeholder" email account?
Are you saying that once the email address is changed to the temporary address, you can switch it then to the existing account, or do you mean transfer everything to the new "placeholder" email account?
Hi, there. I signed up for the free plan early August 2023. Today I've tried to send a few emails directly (not marketing emails) and Hubspot wouldn't send. I checked the connected inbox email accounts (three were connected and working fine until this point, 1 x iCloud, and 2 x my custom domain (1 of which the account is set up from). It seems I now only have the default account address I set the account up with to use and the others are disabled?
Is this a limit that kicks in after approx. but not exactly 6 months?
I'm the only user on the account I set up and it was created on 27 July 2023. So the 18th of Jan isn't 6 months so wondering why this limitation or email being disabled sprung up now. I didn't receive any notification.
It seems one of the email still seems to send but now the others are disabled.
I know I've only been on the free plan because I've been working to a limit of 5 sales email templates which hasn't changed throughout.
So is there anything to be done about this? Can I still be on the free plan and have more than one inbox / email address connected.
I was able to use richard@ support@ and a personal icloud account. Now it's defaulting and only giving me the option to use the support@ email of my custom domain.
I didn't change anything between yesterday and today with any setup or configuration.
Anyone out there with experience of this and perhaps a solution.
Thanks in advance.
Best, Richard.
I'm not aware of any limits in the free products but it looks like you simply might have to reconnect the accounts, potentially after some authentication has expired or due to credentials or connection details having been changed.
Hi, Karsten. Thanks for responding.
I've attached some screenshots. Interesting when I go to reconnect one of them it says the SMPT is incorrect even though I double checked it with Zoho and I haven't changed it since it was working.
Generally an unable to connect to inbox is the message. Hearing you on the authentication that may have expired. I'll look in to that..thanks.
Dropbox is a good service but he has a HORRIBLE SUPPORT! As I'm talking to robots and not humain being! I try to recover my losted DROPBOX account since 8 MONTHS (YES 8 MONTHS WITH THIS HORRIBLE SUPPORT BUT NO HELP)!
I lost my email (Gmail) because it wasn't protected by two step verification and it has a weak password, so someone hacked me! the hacker change the password and he add 2 step verification! when I try to recover it by Gmail recovery form there is no hope because I don't have access to the 2 step verification of the hacker and as you know GMAIL SUCK TO because there is NO HOPE to get my email back nor a service to contact them, and so I can't recieve a password reset link from DROPBOX!
I explain my problem with the MINORS DETAILS to the support but all they can said is we can't help if you don't have access to email! BUT WAIT GUYS! I still have access the 2 step verification because my Dropbox account is protected with 2 step verification! I still have a phisical access to a linked DEVICE (the device is formated so no access to Dropbox file), so I can provide you with the MAC address used and all the evidence that prove I'm the owner! BUT DROPBOX SECURITY IS ALL BASED arround an email! Guys, are you kidding?
There are several reasons to lost my email, someone could have attack my account (as my case), I could lost my devices, my hard drive could explode and I lost all data, and the only answer is that you cannot recover my data? WHY YOU ARE LIKE THAT!
PLEASE I need a supervisor to assist me so I get a reset password link! and you Dropbox! how the hell can someone access my account if he can reset a password (as someone pretend he is the owner (me) of my account) but he dosn't have an access to my phone which I used in 2 step verification of my account! it's impossible he can access to my account because he didn't have the 2 step-verification phone number!!!!
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I don't understand if you in Dropbox support humain or no, or if you read your costumers message fully or no! Do you read my message Lusil? My email provider is Gmail! and there is no way I can talk to them nor prove to them my account is hacked, because simply someone know my password somehow, he get my account, he add two step verification and bye bye my account! Do you think you guys that I wait 8 months fighting with your support to come and tell me that you should check with your email provider? I DO EVERYTHING! ABSOLUTELY! I CAN GIVE YOU A DETAILS STEPS OF ALL THE FIGHTS I DID TO TRY getting back my accounts!
You mention that You have access to the Dropbox account still. May be better solution could be a new account (using new email of course) in Dropbox or another service. After that, You can transfer all Your data to the new account (wherever it is) and clear all information from the old one. For example pCloud provide automated transfer from another cloud services (including Dropbox) and all transfer can happen almost automatically (in just few clicks), data size independent.
What I mean is that I still have the only device which I used when I link my losted Dropbox account to it, now, this device is get formated so it backs to Factory Settings, and I lose all my Dropbox data, I mean that if Dropbox require for example the MAC address of this device I can provide it as an evidence! Unfortunately this Dropbox support treat us badely and don't care about it's costumers and instead helping them, they give them a static automated answers that tell them that we can help!
Imagine that 8 MONTHS AND NOTHING HAPPEN, NO ONE HELP ME! they simply can check the login activity and they can easily find that there is no activity since 8 months in that accounts! I think they have rock heart! they have no feeling with others!
Maybe I'm wrong during some supposions I made. Do You have access still to the old Dropbox account? This is important! Above, You said about Your email account is lost. This doesn't lead immediately to Dropbox account losing! If You know Your lost email address and the Dropbox password, it's in Your control still (of course if the password isn't changed still by attacker to the Dropbox account). Actually, how You login here? The email password isn't needed (even the same)! Also, can You access Your data through a browser? If not, sorry, I misunderstood the case. Anyway, You should take little bit more care for Your personal information.
Here I use another Dropbox account to talk to support, however I have access to the 2 step-verefication phone number that I used as a 2 FA in my losted Dropbox account, I can provide Dropbox support with many details about my losted Dropbox account, so I prove it's my account! I can tell them exactely all the folders and files that exist in my losted Dropbox account! All I need from the Dropbox support is to send me a reset password link so I can reset my password! and because the Dropbox account is protected with 2 step-verification, only resting the password is useless if I'm not really the owner that own the phone number used in 2 step-verification!
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