RE: (ZeeMail) New Guest Experience Assessment

[mfoster762]

What a "guest" wants or needs is not as important as complying with minute details of a piece of paper on a clipboard. And as your focus is placed meaningless details your sales will suffer, you will lose CUSTOMERS and it will be your fault. But cheer up you can have a zero profit low quality hot food program and sell $5.55 pizza!

Sent from the Samsung Galaxy Rugby Pro, an AT&T LTE smartphone

-------- Original message --------
From: Bill Bindal <bil...@gmail.com>
Date: 04/21/2014 8:52 PM (GMT-06:00)
To: zee...@googlegroups.com
Subject: (ZeeMail) New Guest Experience Assessment


Stores are being told abt new GEA requirement. Any take on it. What is NC viewpoint. While I was talking to employees, a guest came and told me that breakfast biscuit's packaging is not appealing enough. Told FC, who kinda ignored guest's feedback.

Sent from my iPhone

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[Bill Bindal]

I wonder if any franchise group was involved in the formation of the assessment form. Under grill mgmt there should be a column if taquitoes are properly rolling or not; which generally do not roll and hence guest's experience can never be pleasant. Rather it could be a great health hazard. I have brought to FC attention with no avail. The format seems quite intrusive.

Sent from my iPhone

[mfoster762]

Save time and aggravation. ...issue yourself an LON!

Sent from the Samsung Galaxy Rugby Pro, an AT&T LTE smartphone

-------- Original message --------
From: Jack Rugen <jack...@hotmail.com>
Date: 04/25/2014 7:28 AM (GMT-06:00)
To: zee...@googlegroups.com

Subject: Re: (ZeeMail) New Guest Experience Assessment

My FC did new GEA on 4/23: guest score-53%; store view-36%; FF/Prop cleanliness-33%; prod quality 71%; infrastructure-23%.  Total cleanliness-31%, fresh food exec 45%.

Don't kno if it's good or bad.  Was busy in store that day w/1 sick call.

Sent from my iPhone

On Apr 22, 2014, at 12:52 AM, "Ann Sekhon" <anns...@hotmail.com> wrote:

> Subject: (ZeeMail) New Guest Experience Assessment

> From: bil...@gmail.com
> Date: Mon, 21 Apr 2014 18:52:03 -0700
> To: zee...@googlegroups.com

>
> Stores are being told abt new GEA requirement. Any take on it. What is NC viewpoint. While I was talking to employees, a guest came and told me that breakfast biscuit's packaging is not appealing enough. Told FC, who kinda ignored guest's feedback.
>
> Sent from my iPhone
>
> --
> You received this message because you are subscribed to the Google Groups "7-Eleven Franchise Owners" group.
> To unsubscribe from this group and stop receiving emails from it, send an email to zeemail+u...@googlegroups.com.
> To post to this group, send email to zee...@googlegroups.com.
> Visit this group at http://groups.google.com/group/zeemail.
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