IDOL unprocessed Items

[Dino]

Hi,

i have a small issue with the IDOL Index...

i found nearly 1000 jobs unprocessed in Idol DIH. they are with different request but all of them are running for days...

When i run an GetStatus against the DIH Port (16002) with the Index=... then i get an "not Finished" for all of them in the "End_Time" Field. I cant see them on one of the Content Ports:

<?xml version="1.0" encoding="UTF-8" ?>

- <autnresponse xmlns:autn="http://schemas.autonomy.com/aci/">

  <action>INDEXERGETSTATUS</action>

  <response>SUCCESS</response>

- <responsedata>

- <item>

  <id>3200452</id>

  <origin_ip>fe80::1d51:9519:</origin_ip>

  <received_time>2014/10/02 14:03:40</received_time>

  <start_time>2014/10/02 14:03:40</start_time>

  <end_time>Not Finished</end_time>

  <duration_secs>266833</duration_secs>

  <percentage_processed>0</percentage_processed>

  <status>-25</status>

  <description>To be sent to DRE</description>

  <index_command>/DREDELETEREF?docs=000025045630</index_command>

</item>

</responsedata>

</autnresponse>

I already try to run an IndexAction=Restart&Index=.... for some of them but without any result. I dont want to Cancel them because they are much - it also doesnt seems to be "regular" because there are other jobs with higher id and running in seconds to finish... i already did drecompact but without any result...

all ideas are appreciated.

thank you

[Rick Keefer]

Support should be able to help you reindex those items...   

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