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Neotel seems infiltrated by scammers/looters.
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no.to...@gmail.com
Nov 19, 2012, 11:59:43 AM11/19/12
to
To: TAL...@neotel.co.za
Subject: Servers BECAME defective after clients received spam ?
The spam warned that the client MUST <renew his facility>.
---------------
From the initial 'welcome SMS' dated 2010-08-11, I see that
I have been a Neotel client for 27 months now.
Fortunately, I chose not to sign a contract, and fortunately
I have an alternative email facility, and I am moving my traffic
increasingly to your competitors.
When your email service failed several months ago, I accepted it as just
part of the general South African chaos, where it is well documented that
they can't even get municipal accounts correct, although that was
no problem 50 years ago.
We know that accidents happen, and one doesn't want to put unnecessary
pressure on the 'fire fighters' and hamper the general recovery. But
yesterday I decided that since the email service had been out of order
for months, you would have had sufficient time to fix it. So I again
phoned the <help line>.
The difficult-to-understand 'assistant' confirmed that there was a
problem on YOUR system, leading to the <wrong password error>,
and absurdly suggested that I FURTHER hang-on-the-line, while he
consult with his superior.
Suggesting that I rather phone back in an hour and ask for <his name>:
I later got a different "assistant". Who again just repeatedly
ask me to wait.
There is no justification to be asked to wait.
The client does not NEED any answer, and Neotel does not need further info.
The client's error description can be logged in 30 seconds;
after that, technically competent persons can diagnose and fix the error/s.
What kind of a circus are you operating at SA: Neotel ?!
----
After further though on this matter, and particularly why the
"assistants" want to establish a personal relationship with the
client/victim, I realised how ignorant we Westerners are,
without training in how-to-use-bribery-opportunities.
Of course the Neotel-computerised-telephone advanced-payment works
perfectly, and as automatic as an ATM, without any person to
ask your name, and create irrelevant patter, to give them an
opportunity to mention you name six times, to create a
"personal relationship", and let you wait for 30 minutes
of background music, to realise that you should put-your
hand-in-your-pocket-to-solve-the problem.
Someone asked me: "but HOW would he receive his bribe?"
Lacking experience in these subtlety's, I just remember that
once I needed info from the 1000 miles distant Cape Town magistrate
Court. Instead of faxing me the 2 pages, the "assistant" wanted to
fax all 50 [using the government costs] and have me pay into his
bank account for the service.
Subject: Servers BECAME defective after clients received spam ?
The spam warned that the client MUST <renew his facility>.
---------------
From the initial 'welcome SMS' dated 2010-08-11, I see that
I have been a Neotel client for 27 months now.
Fortunately, I chose not to sign a contract, and fortunately
I have an alternative email facility, and I am moving my traffic
increasingly to your competitors.
When your email service failed several months ago, I accepted it as just
part of the general South African chaos, where it is well documented that
they can't even get municipal accounts correct, although that was
no problem 50 years ago.
We know that accidents happen, and one doesn't want to put unnecessary
pressure on the 'fire fighters' and hamper the general recovery. But
yesterday I decided that since the email service had been out of order
for months, you would have had sufficient time to fix it. So I again
phoned the <help line>.
The difficult-to-understand 'assistant' confirmed that there was a
problem on YOUR system, leading to the <wrong password error>,
and absurdly suggested that I FURTHER hang-on-the-line, while he
consult with his superior.
Suggesting that I rather phone back in an hour and ask for <his name>:
I later got a different "assistant". Who again just repeatedly
ask me to wait.
There is no justification to be asked to wait.
The client does not NEED any answer, and Neotel does not need further info.
The client's error description can be logged in 30 seconds;
after that, technically competent persons can diagnose and fix the error/s.
What kind of a circus are you operating at SA: Neotel ?!
----
After further though on this matter, and particularly why the
"assistants" want to establish a personal relationship with the
client/victim, I realised how ignorant we Westerners are,
without training in how-to-use-bribery-opportunities.
Of course the Neotel-computerised-telephone advanced-payment works
perfectly, and as automatic as an ATM, without any person to
ask your name, and create irrelevant patter, to give them an
opportunity to mention you name six times, to create a
"personal relationship", and let you wait for 30 minutes
of background music, to realise that you should put-your
hand-in-your-pocket-to-solve-the problem.
Someone asked me: "but HOW would he receive his bribe?"
Lacking experience in these subtlety's, I just remember that
once I needed info from the 1000 miles distant Cape Town magistrate
Court. Instead of faxing me the 2 pages, the "assistant" wanted to
fax all 50 [using the government costs] and have me pay into his
bank account for the service.
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