Neotel disaster report.
no.to...@gmail.com
Internet, you'll have to buy the new Windows7 if you foolishly buy
a prepaid Neotel.
If you'd got a non-prepaid one, just imagime what they'll do with you bank
account, with their required Debit order facilities?!
After I had a credit of R137 in my prepaid device I made 2 SMSs and phoned
their 0800 number, and found that my usable balance had decreased to R131 ?!
When I spent 4 hours visiting Neotel's premises, to have them try to
demonstrate that the device which they had sold me could connect to the
Internet provided I bought the new windows software, they were able to explain
that the 2 SMSs and one 0800 call had cost me over R6 because the 0800 call,
although free from Telkom [as conventional throughout the world] was charged
when dialed from my Neotel device. BTW the SMSs were to my friend and not
these new SMS scams.
When you phone their expensive time wasteing 0800 'help line' to find out
where to buy 'top up' time, without having to DRIVE to a remote location,
the 'helper' interogates you: what is your name, what is the device's number,
where are you phoning from ??? I don't know if he's trying to keep you
on the per-second-charged line, or he's filling in forms to show how
many clients he has served.
Conclusion: Neotel's management is as incompetent as Telkom's.
Steve Hayes
>Conclusion: Neotel's management is as incompetent as Telkom's.
Which just goes to show that a fixed-line telephone network is a natural
monopoly and should never have been "privatised" in the first place.
Stop the rot - renationalise Telkom now!
If Julius Malema concentrated on that rather than the silliness of mines, he
might be doing something useful.
--
Steve Hayes from Tshwane, South Africa
Web: http://hayesfam.bravehost.com/stevesig.htm
Blog: http://methodius.blogspot.com
E-mail - see web page, or parse: shayes at dunelm full stop org full stop uk