RA Specialist Position

[Disorder]

Job Purpose:

The core mandate of this function is to assist the RAFD Manager in monitor the company's revenue streams to ensure that the organization is properly generating all the revenue that it has set out to earn.  In simple terms, this function is expected ensure that there are no accidental losses of revenue as opposed the fraud function that exists to check deliberate leakage of revenue.

Principal Accountabilities / Key Result Areas:

1. REVENUE RECONCILIATION between the network and billing elements.  This includes:
1. Reconciliation of Traffic (# of calls and/or Minutes) between Switch, Mediation, Billing Systems (both Postpaid and Prepaid).
2. Reconciliation of airtime revenue with CDR data for a month using broad parameters to obtain assurance on billed revenue.
2. SUBSCRIBER RECONCILIATION between Switch/HLR and the two billing systems to ensure that there is no revenue loss on account of "ghost" subscribers who are not being billed for usage.
3. INTERCONNECT (International) RECONCILIATION – High-level reconciliation of volume (minutes) and amount billed to Econet versus the amount billed to subscribers by Econet.  This is a function of the Interconnect Department, but this function will cross check the same with high level reconciliations.
4. SERVICE RECONCILIATION – Reconciliation between Services Provisioned on the Network (HLR) and Services Provisioned on the Billing system to ensure that subscribers are properly billed for all services assigned to them.
5. TARIFF/PACKAGE ASSURANCE – Conduct reviews of existing tariff plans/packages to ensure that tariffs are properly applied, calls are properly rated, and that there is no scope for revenue leakage in the tariff structure.  All new packages/tariffs will also be vetted by this function before they are released.
6. PROFILE RECONCILIATION – To ensure that there are no migration errors, a periodic reconciliation will be conducted of subscribers on Prepaid and Postpaid profiles on the HLR with the subscribers on each specific billing system.
7. BAD DEBT ASSESSMENT – To be done in conjunction with the Credit Management function, this activity would entail the application of pre-defined bad-debt behaviour criteria to assess the level of receivables that may be classified as Bad or Irrecoverable.  These are debts which can be attributed to identifiable subscribers where the willingness to pay is not supported by an ability to pay.

Knowledge, Skills, Experience and Competencies:

1.       Functional knowledge of standard Telco OSS/BSS platforms such as Billing Systems, Intelligent Network Systems, Tariff Models.

2.       Data analysis, data modelling and statistical skills.

3.       Good inter-personal skills for interaction with different user departments.                    

4.      Data analysis and extraction skills – ability to use tools like SQL/Centura /Discoverer to extract information and process the same.  Database skills are a definite advantage.

5.      Well-versed in MS Office applications.      

Qualification:

1.       Graduate with Telco operations background.

Experience:

1.       4 years Telco Operations with Retail/Wholesale/Prepaid Billing/RA experience with at least 2 years in Revenue Assurance.

Core Competencies:

•          Customer Service Orientation

•          Team Work & Co-operation

•          Communication

•          Organizational Commitment

idh...@gmail.com