Atits press event at the Heavy Duty Aftermarket Week in Las Vegas, SAF-Holland introduced its aftermarket Parts on Demand (POD) electronic parts catalogue that operates like a typical shopping Web page.
With the launch of POD, distributors now have access to more than 15,000 assembly numbers, and 15 years of sales data at their fingertips. Customers can search products, view the availability and price and order parts all within a few clicks and without having to pick up a phone.
The tool, which, Hernandez claims has been developed over the last two years, allows customers/distributors to find parts information, price and availability, download parts manuals, get warranty information, cross-reference (if a part become obsolete or if a part has been replaced with another) and order online.
Sonia Straface is the associate editor of Truck News and Truck West magazines. She graduated from Ryerson University's journalism program in 2013 and enjoys writing about health and wellness and HR issues surrounding the transportation industry. Follow her on Twitter: @SoniaStraface.
This is a moderated forum. Comments will no longer be published unless they are accompanied by a first and last name and a verifiable email address. (Today's Trucking will not publish or share the email address.) Profane language and content deemed to be libelous, racist, or threatening in nature will not be published under any circumstances.
Safety is an essential quality feature of an agricultural machine, which is why Case IH engineers take care to get every detail just right, and why they recommend using only genuine Case IH parts for the repair and maintenance of Case IH products. These parts comply with the same strict Case IH quality standards as all new components, which results in optimal compatibility, perfectly harmonious functioning of all parts, maximum product quality and includes a 6-month guarantee. This means you can be completely certain that your Case IH product value will be maintained.
To minimise down time your Case IH dealer is supported by some high-tech tools. These tools include:
ASiST is an advanced tool provides Case IH dealers with access to state-of-the-art technical assistance to enable efficient diagnosis.
Electronic Service Tool (EST) enables Case IH dealers to communicate with the Case IH product for general service work and facilitates prompt troubleshooting and resolutions.
eParts4.0: Electronic parts catalogue that can provide part numbers and product details required for Case IH machinery in a matter of seconds.
eTIM - Technical support tool that provides the ultimate level of connected and proactive maintenance. Allowing dealers and customers to work together in ensuring early identification of issues and maximum performance of their machine.
Your Case IH dealer knows your equipment. Only your dealer is trained by the organisation that made your machine, and is well-versed in the latest, most comprehensive service and diagnostic techniques. Your Case IH dealer can spot important maintenance issues before they become costly repairs and offer preventative maintenance and warranty plans that guarantee the lowest cost-of-ownership over the life of your machine. Knowledgeable service and special training program offerings mean you'll be ready to take on anything that comes your way during the season.
3a8082e126