YOSEMITE CONSERVANCY Seeks a Development & Donor Services Assistant

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Evelyn Woo

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Aug 2, 2021, 5:07:44 PM8/2/21

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YOSEMITE CONSERVANCY

Development & Donor Services Assistant

Are you passionate about preserving Yosemite National Park? Yosemite Conservancy inspires people to support projects and programs that preserve Yosemite National Park and enrich the visitor experience. Thanks to generous donors, the Conservancy has provided grants to the park to restore trails and habitat, protect wildlife, provide educational programs, and more. The Conservancy’s guided adventures, volunteer opportunities, wilderness services and bookstores help visitors of all ages connect with Yosemite. Learn more about us at: www.YosemiteConservancy.org

Yosemite Conservancy seeks an experienced Development & Donor Services Assistant as a member to our development team. You would be the front-line customer service representative and provide administrative support for the San Francisco office. We are passionate about Yosemite National Park so we work hard and have fun here! And sharing a mouth-watering s’mores recipe wouldn’t hurt either!

Responsibilities:

Donor Assistance

Acts as the front-line customer service representative for the Conservancy
Communicates/responds to donor phone, email and mail correspondence with donations, monthly donor payment updates; responds to donor questions; processes payments
Records accurate contact donor information, notes, payments, and preferences in Raiser’s Edge
Serves as the monthly donor concierge; updates credit card information; confirms monthly giving levels; manages recurring gift amount and payments; updates donor data
Drafts, proofs and prints in-house acknowledgement letters requiring special handling regarding gifts made in honor of or in memory of
Responds to non-donor requests for inclusion/exclusion on applicable acquisition mailings; updates

spreadsheet

Development Operations Support

Supports the Director of Development; provides assistance with corporate credit card organization and coding, meeting scheduling, and agenda preparation
Supports the Events Manager in executing events: nametags, taking RSVPs, addressing and mailing invitations, assembling event packets, etc.

Supports the Events Manager in solicitating raffle items for the Spring Gathering raffle; coordinates all elements of the raffle
Manages several donor stewardship projects; works with the development team and a designer to bring the projects to completion

Manages the work of volunteers in the San Francisco office

Office Administration

Manages incoming mail/deliveries; picks up, opens and distributes mail and packages
Coordinates out-going mail; takes mail and packages to the post office; packs up and ships supplies/materials for development staff
Orders supplies for the San Francisco office
Coordinates with IT and office equipment vendors to troubleshoot office machines; interfaces with building management
Collaborates with the staff to ensure the kitchen area remains clean; waters the plants

Coordinates occasional San Francisco office celebrations and Development-only activities

Qualifications:

Commitment to the mission, values, goals, and success of Yosemite Conservancy
Bachelor’s degree preferred, but not required
One or more years of customer service experience strongly preferred
Experience with Raiser’s Edge preferred
Good communication skills with the ability to communicate with an engaging style
Experience communicating with donors, customers or clients preferred
Ability to work with donor information and records with accuracy and confidentiality
Strong computer and typing skills including knowledge of Microsoft Word
Ability to exercise good judgment, think critically and make independent decisions
Attention to detail and deadlines, well-organized, and ability to multi-task
Commitment to conservation and outdoor interests preferred
Knowledge of and interest in Yosemite National Park or other public lands
Cultural competency knowledge and ability to interact effectively with people across cultures, ethnic groups, and identities

Work Environment:

This position is located in San Francisco with infrequent business travel to Yosemite National Park

Regularly sits at desk or computer workstation
Frequently moves about the office to collaborate with colleagues
Able to lift up to 30 pounds when necessary
Infrequent weekend and evening work
Required to work regular business days from December 26 to December 31

To Apply:

Qualified candidates are invited to email their resume, cover letter and salary expectation in MS Word attached documents and send it to yosemitec...@gmail.com; please put “Development & Donor Services Assistant” in the subject line.

Due to the number of responses anticipated, we cannot accept phone calls to the office. Thank you for your understanding. Submitted information will be carefully reviewed and the most qualified applicants will be contacted.