Hiring a Patron Services Associate (Full time position with excellent benefits)

[Shan Whitney]

Cal Performances of University of California, Berkeley is recruiting a Patron Services Associate. 

 

Cal Performances presents and produces outstanding artists from the Bay Area, the United States, and around the world in performances and community programs which promote excellence, innovation, diversity, education, and community involvement, with the fundamental belief that the arts are vital to our society locally, nationally, and internationally. To learn more about Cal Performances, please visit https://calperformances.org/. 

 

The Patron Services Associate reports to the Ticket Services Manager and is a front-line customer service representative and data-base expert that can adeptly respond to patron’s needs. They will also work internally to set-up and maintain the procedures needed to ensure a smooth flow of information and resolution of customer service issues. Success requires the ability to collaborate with staff in the Development, Marketing, Box Office, Operations, and Artistic departments and a strong understanding of the needs and motivations of a curious, diverse, and deeply engaged base of performing arts fans.

Other Information:

Working Conditions

Primary work schedule is 8am to 5pm, Monday through Friday, with the potential for longer hours during critical periods and special events. This job requires working some evenings and weekends as needed. The incumbent has the possibility of performing this job remotely 2-3 days a week, but not full time.

 

Union Information:

This position is governed by the terms and conditions in the agreement for the Clerical & Allied Services Unit (CX) between the University of California and Teamsters Local 2010. The current bargaining agreement manual can be found at: http://ucnet.universityofcalifornia.edu/labor/bargaining-units/cx/index.html 

Please visit https://jobs.berkeley.edu/ (search by the Job ID # 21635) or go to https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=21635&PostingSeq=1 for a complete job description and to apply.

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Shan Whitney
Human Resources Generalist

swhi...@calperformances.org

Cal Performances and Student Musical Activities

University of California

101 Zellerbach Hall #4800

Berkeley, CA 94720