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Flaviano Bada
Everything else works fine, and without issue, only Netflix giving him grief. I tested on my laptop on the WiFi -- no dice. The site loads, but none of the images do, and sometimes you can get a video to start, but it always craps out pretty quickly.
I hooked up wired to his Orbi -- same thing. I hooked up straight to his modem, and it worked fine, everything loaded as expected. What's even weirder though, is I tried DMZ'ing one of his Fire sticks, and it still doesn't work. The "Armor" or whatever it's called security is disabled. I tried several different DNS options, but none of them made a difference going through the router.
Guest network is diabled, checking the access control and all devices are set to allowed. uPnP is on, and again, literally everything else internet related works fine. (Firesticks stream other video just fine, PS4's work and can play online, Websites load normally, etc.)
I'm just at a total loss. I thought it could be some weird IPv6 issue but again, that reports as disabled in the only IPV6 menu I could find. He's on the latest firmware (AFAIK -- it ends in .16 and looked to be the same as the most current one on the Netgear site, up since April).
Anybody have any ideas? I'm at a complete and utter loss for ideas. I even talked to my boss, because I know he's set up a few of these things, and he said only thing he's ever had an issue with was getting Satellite's recognized. Again, I was operating 10 ft. from the main Orbi router, and tried on wireless, wired, and straight from modem. Only worked from the modem, although after I started a Netflix show on the modem, I unplugged my wired connection to it, reverted to WiFi, and it was able to continue playing -- apparently without issue.
Again, I just have no clue what the issue could be. It smells like DNS, but the DNS settings that worked straight from the modem are what's currently the setting on the router for DHCP (from WOW!), and I also tried adding in ye old 8.8.8.8 and that made no differnce.
Like I said (sorry if I wasn't clear enough) -- I tried on my laptop as well. Same thing, wouldn't load images -- literally shows all the links, and text, etc, but just no images. The top of the main page displays preview video but no other thumbnails show up. More importantly, works when I go around the router (straight to modem) -- so the problem is with the Orbi one way or another.
Unfortunately I've very much already seen the link you shared -- for fire sticks, it just suggests "make sure you're connected to the internet" and "restart your home network" (tragically laughable on both unfotunately).
Very confusing. Also tried uninstalling/reinstalling Netflix on the firestick (even though symptoms are exhibited on totally different types of devices, e.g. my laptop), clearing data, clearing cache, etc.
1) Are you 100% certain that the satellite and router have the exact same firmware version? (2.5.1.16 is most recent "well known" firmware but another has been recently released.) This may not be the issue but I've seen very stange things happen if the router and satellite aren't on the same firmware.
In fact I had assumed it was some sort of an issue relating to the Fire sticks, but the fact that it also didn't work on my laptop (including wired to the router) continue to puzzle. Just doesn't make sense.
Who is your ISP and what equipment did they provide?
What device is your Orbi router connected to?
Do you have any other Firesticks, another laptop or a smart TV with Neflix on it that you can test. I'm thinking video driver, or maybe a blocked port.or a specific version of Netflix.
My buddy has several firesticks, and they all exhibit the same symptoms (they are all gen2 firesticks). Also tested on wired and wireless PC's in his environment -- same problem on all. Additionally, one of the devices I tested on (my laptop) I hooked directly to modem (SB8200 has two ports so it was side by side) and Netflix worked flawlessly. Furthermore, once it was streaming a video successfully, I physically disconnected the cable, and swapped over to the WiFi (via ORBI, hooked up to the other port on the same modem), and it continued to play just fine (including much further ahead in the episode, and even the next episode).
Again, consumer grade stuff isn't really what I'm used to dealing with, especially stuff aimed @ user-friendliness, but I'm totally mystified by this. The only other thing I thought was that digging through the logs it seemed to ID a LOT of things as DoS attacks, and was thinking it was incorrectly ID'ing some netflix servers as a threat (again, it loads the CSS and everything for the Netflix site, just not the thumbnails or videos), however I also tried disabling the anti-DoS protection and that made no difference (all other security/etc stuff is disabled, all devices are set to allow, and no services are blocked, uPnP is on, etc.).
In so much as I didn't setup this network myself, I'm wondering if my buddy did something silly, but at every turn, everything seemed configured correctly to me -- and that's backed up by the fact that literally every other thing works perfectly. Every site, every app, streaming video, playing games, etc. etc. Not sure what on earth the issue could be.
His SSID is different than his old one, his old hardware (Eero I came to find out) is all disconnected, the issue exists on wired and wireless, multiple devices and types of devices, and is isolate to just netflix. Insanely strange.
Since you are an IT professional, then you know logically speaking if every other device you can find on his system is working flawlessly and the only devices collectively are devices supporting Netflix, then it is a Netflix issue. Do you have access to a 4k Firestick, or again do you have a smart TV with a Netflix app on it you can use to test? That error code is definitely a bandwidth issue.
I'm battling with them right now with several customers having issues with streaming any movie or TV show in Dolby Vision. Either the screen turns red, purple, green, yellow or blue. Netflix claims it's the device and the device manufacturers claim it is the version of Netflix. This is happening on portable devices as well as Smart 4k TVs. So I experimented on my Android box and downloaded and installed early to new version of Netflix and determined it is the version of Netflix. They are still claiming it is the device.
And again, logically speaking, if every device you have or test, works flawlessly with the Orbi system, and even the Firestick or laptop or any other device, that works flawlessly with the Orbi system, with the exception of the Netflix app, it has to be the Netflix app.
Last week I ran an ACC report for the top 25 applications. Netflix was #3 (university environment, so it's to be expected). Today, I ran the same report and Netflix (as an application) is no where to be found. I launched Netflix on my computer to generate some traffic and I'm not seeing it (I waited 20 minutes to make sure the session was ended and logged). I've tried searching, but I don't see any modifications to the application. Any reason this isn't showing up any more?
I have noticed quite a few incidences where netflix has been identified as web-browsing. Please make sure you are on the latest content version (463 being latest today) and test again as I see some improvements being reported. You may open a support case to follow the updates from bug 68271.
Hello,
I recently got a HDSPe RayDAT card, and migration of the DAW and all other music related software went without a hitch. However, I ran into an odd problem with the Netflix Windows app, as this is also my daily machine.
If I have the interface set to 48 kHz / 24 bit (which is my working sample rate), with "Allow applications to take exclusive control of this device" checked on the Speakers WDM device, Netflix fails to play any audio. It will play bursts of noise when jumping to a location in the video, and stops all other audio streams on the system when starting up.
If I change the rate to 44.1 kHz or 96 kHz, or if I block exclusive control at 48 kHz, Netflix will play normally. Notably the app has no audio settings apart from choice of 2.0 or 5.1 soundtrack, which has no effect on the issue.
What could be wrong here? I would assume Netflix content to be in 48 kHz, so maybe it is trying to play a bit-perfect stream when the system is set to that rate, and fails at it. I have tested WASAPI playback at both 44.1 and 48 kHz with Foobar2000 and had no issues there. Also Netflix via browser works fine at any system sample rate.
Netflix use compression in many different ways for streaming depending on bandwidth.
they say up to 640 kbps at 5.1 surround but they don't tell about Bit or kHz sampling rate.
You have to give the control to Netflix and be happy when it works.
I have had this Apple TV device for some time now and never have had the Netflix app working properly. I was wondering if this community could help me out with this because I am a bit out of ideas now.
What I have done is that I have a normal Netflix account which I am using in my home network with multiple devices and everything else is working fine but this AppleTV device with Netflix app. Netflix app is working fine until the video stream should be starting when it says only "An Error Occurred Loading This Content. Try again later!". The same thing with UTM and XG both.
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