Running Lean: Iterate from Plan A to a Plan That Works (Lean (O'Reilly)) in PDF
Running Lean by Maurya Shah involves a simple model that anyone can implement in their business to achieve true customer value, while reducing costs and waste completely. In the Lean model, the customer is always right, your goal is to provide your customers with the highest level of support and service, so your Lean organization focuses on results, not process. Lean principles are actually designed to create a powerful feedback cycle within your own business. It is designed to improve all areas of your organization: sales, customer service, marketing, production, and even finances!
Lean by Maurya begins with your actual customer and seeks to eliminate every last ounce of unnecessary overhead in order to create maximum value for your organization. We live in an era of unparalleled opportunities for innovation. We are constantly building new products, but unfortunately most of them ultimately fail miserably-not because we cannot complete what we establish to be best, but rather because we waste too much time, money, effort, and resources on the wrong products. This results in a reduction of profits for the company, a waste of valuable resources and a loss of customer confidence that could easily translate into increased customer distrust and resistance, which further reduces the profits of the organization.
The concept of Lean by Maurya Shah goes a step further in making sure that your process is truly lean. It provides guidance in eliminating wastes through a series of tools and techniques, which are designed to eliminate non-value added activities and behaviors, thereby allowing the true function of the organization to be identified and changed. It is not enough to reduce non-value-added tasks and activities, you must also identify and change the value adding processes. Once you have reduced non-value add actions and behaviors, your organization is in effect operating according to a lean manufacturing or logistics system. All employees within your organization are then properly educated regarding the importance of using the correct lean manufacturing principles, which will in turn give them an understanding and confidence that all actions are conducted with customer needs and expectations in mind.