no interactive network license problem

[Morten Bartholdy]

I just got back from vacation and updated to Soft 2011 which ran fine
yesterday. Today I get this message: ... no interactive network license
available bla bla. I am assuming it is something simple to fix but have
little experience with flexlm (thankfully it has been a long time since I
hade to deal with it ;) LMTOOLS diagnostics say the license cannot be
checked out because a PACKAGE component must be specified. What would that
be and how to fix? I suspect many of you have run in to the same problem and
know a fix, and I DO have a NLM license and it IS installed as such. TIA.

Morten Bartholdy
3D & VFX Supervisor

[Stephen Blair]

Hi

If the license server is running, then

- open a Softimage command prompt and run 'set adsk'
That will print the license server path.
Are you using the right license server name/ip address?
Can you ping it?

- check that the ports 2080 and 27000-27009 are not blocked

- check %TEMP%\SoftimageLicense.log
What are the most recent erros?

You can safely ignore this error: "the license cannot be

checked out because a PACKAGE component must be specified."

Note - I don't think the latest NLM (11.7) prints this error any more.

Stephen Blair
Product Support Team Lead, Softimage
Montreal, Quebec, Canada
Blog: http://xsisupport.wordpress.com

[Morten Bartholdy]

Hi Stephen

You guys are quick ;)

Lic server is running - stopped and started fine.

I can ping the license server alright.

Specified ports are open (from 2010 exceptions).

I am on Flex v11.6 it seems - does 11.7 come with 2011?

I can't find the %TEMP%\SoftimageLicense.log - even did a Win search.

LMTOOLS diagnostics say FLEXnet licensing error: -125,147

cheers

Morten Bartholdy
3D & VFX Supervisor

[Stephen Blair]

1) FLEXnet licensing error: -125,147 is usually the "package component" error, which you can ignore.

2) To find SoftimageLicense.log:

Start Notepad.
Click File > Open.
In the File Name box, type %TEMP% and press ENTER.
That will take you to your Temp folder, where you should find the SoftimageLicense.log file.

3) In LMTOOLS, what does Perform Status Enquiry output?

4) Open a Softimage command prompt and run these commands:

Set FLEXLM_DIANGOSTICS=3
xsi.exe

You should see some error dialog boxes when Softimage cannot get a license.
You can copy the error messages by clicking the dialog box and pressing CTRL+C.