license error when starting up my computer...

[Sam]

I just got everything reinstalled after my old system died and it seemed to go good for licensing Softimage and I have it set to start when the computer starts up. The problem is that every time I restart the computer the license doesn't work at first. If I restart the server or reread the license everything works, but every time I restart the  computer it fails again.

 

I get this error in the logs:

15:57:41 (adskflex) Wrong hostid on SERVER line for license file:

15:57:41 (adskflex)          E:\3D_Programs\Softimage\Softimage 2013\Licenses\SFTIM2013enlicense_samwin-3770K.lic

15:57:41 (adskflex) SERVER line says 3085a99911fb, hostid is ffffffff

15:57:41 (adskflex) Invalid hostid on SERVER line

 

From what I've found online it seems to mean that my Ethernet address is wrong, but if that was true it would not work after restarting the server or rereading the license.

 

Any ideas what the problem could be?

[Nicholas Hong]

Hi Sam,


- Checking the validity of the license file.
>From the information you provided:

15:57:41 (adskflex) SERVER line says 3085a99911fb, hostid is ffffffff

The above shows that your:
MAC / Ethernet address = 3085a99911fb
HostID / computer name = ffffffff

Open the E:\3D_Programs\Softimage\Softimage2013\Licenses\SFTIM2013enlicense_samwin-3770K.lic
Ensure that the 1st line of the SFTIM2013enlicense_samwin-3770K.lic reads:

SERVER ffffffff 3085a99911fb
USE_SERVER
Etc...

If you have changed your computer name you could either revert to ffffffff or re-generate a new lic file.


- Ensuring that the local license server starts automatically.
For the local network license server to start-up automatically, the following settings in LMTools will take care of it:
Open LMTOOLS > "Config Services" TAB
1. Check "Use Services" box
2. Check "Start Server at Power Up"
3. Save Service
4. "Start/Stop/Reread" TAB > Re-Read License File. It should prompt "Reread Server License File Completed", if there is an error, restart your computer and execute the re-read again.


Thank you.

Regards
Nick



Message: 2
Date: Sun, 17 Mar 2013 18:39:49 -0700
From: "Sam" <sbow...@cox.net>
Subject: license error when starting up my computer...
To: <soft...@listproc.autodesk.com>
Message-ID: <000301ce2379$7aa34b20$6fe9e160$@cox.net>
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[Stephen Blair]

I'm pretty sure that hostid is the Ethernet address.

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=13587543&linkID=12544120

[Sam]

The hostname and Ethernet address are both correct and match what is shown
in LMtools. If either of these were wrong, I would not be able to start
Softimage at all, would I? The problem I was having was that after
restarting my computer Softimage would not find a valid license even though
the server started when windows did and I would have to reload the license
or stop and restart the server. I just realized that Softimage was able to
start without any problems after my last reboot, so maybe the problem has
sorted itself out somehow.

[Sam]

Thanks Stephen, I'm pretty sure all my settings are correct (I always go to
XSIsupport.com whenever I have to setup my license again). The only issue is
that every time my computer would be restarted the server would have issues
and I would need to manually reload the license. It seems to have sorted
itself out now, so hopefully no more problems.

[Stephen Blair]

Hi Sam

FFFFFFFF is the Mac address that LMTOOLS reports when you have a teamed
adapter. So something about your network adapter setup is fooling
LMTOOLS (unless you do have a teamed adapter).

If the problem is gone, then I guess we can just shrug our shoulders and
say it was a transient thing and who knows...