uProduce Error when proofing Template in uStore

[ka...@alphagraphics.com]

Hey all,

Getting a brand new error I have not seen before. "Failed to include image indx_C1A.pdf in print output. Please verify that the image file is not corrupted." Context: "Print Production - XLIM Composition"

The proof/process jobs have zero errors or warnings, complete green flag on them. However, when I test the template in uStore and hit "Refresh Preview" I get the error "Failed to update the preview

Please try again later." and uProduce has the above "Failed to include image..." error, faulting the job. I am running two templates off of the single plan/DPKG file, and the other template is perfectly fine. No errors, warnings or issues with the refresh preview. 

Any ideas?

 

[couch]

I do remember seeing something similar a while back. I think I just re-created the document package, uploaded, and setup the product again. If the problem persists, you should walk with your support rep.

[thumpa1701]

I am having the same issue.  Recreating the products using this template is going to take a lot of time. Surely, there must be another way to fix this.  

[junai...@tmsw.com]

This was a bug in uStore. I have attached the fix for this.