PDF creation issue

[Didgigo Dev]

HI 
When we are trying to create a pdf via the api we are getting errors, 

When I try to run the exact same call via the uproduce on the web we get and error that says  : 

Fatal generic system error: InDesign process has stopped its launch unexpectedly .

I have already looked at the print spooler fix from garys in  2010 and that didn't fix it , 

Any one else got an idea. 

ScottS.

[couch]

Have you checked the job ticket in the database and compared the  job that works with the one that failes - eg:

https://groups.google.com/g/xmpie-users/c/Qyk16tlwjQg/m/HBXtqgaVAQAJ
https://groups.google.com/g/xmpie-users/c/zyZsFcUIuak/m/TV2G6V4OCAAJ

and several others easily searched here

[Didgigo Dev]

Sorry I have narrowed it down a little  . 

It is not the API call, as It gives me that error even when I proof  it from from the uproduce dashboard.

I even tried proof from the dashboard a prior job that ran , and it also failed. 

[couch]

May be a silly question, but: Have you checked the version of InDesign Server installed on the uProduce server and made sure that it is equal to or later version than the InDesign desktop that created the document?

If the server has an older version than what created the document, you will see the behaviour you describe.

[Didgigo Dev]

will check  now but just got hold of some logs

ERR: [TID: 60bc] [2021/02/13 17:58:30] 1 try of lunching InDesign failed

ERR: [TID: 60bc] [2021/02/13 17:58:46] 2 try of lunching InDesign failed

ERR: [TID: 60bc] [2021/02/13 17:59:03] 3 try of lunching InDesign failed

ERR: [TID: 60bc] [2021/02/13 17:59:23] 4 try of lunching InDesign failed

ERR: [TID: 60bc] [2021/02/13 17:59:40] 5 try of lunching InDesign failed

ERR: [TID: 60bc] [2021/02/13 17:59:47] Reported Job Error 1003 (context 104) with params (InDesign process has stopped its launch unexpectedly, (null), (null), (null), (null))

ERR: [TID: 6080 (DocumentComposerThreadof job 2747175)] [2021/02/13 17:59:47] composer error - m_pINDDWrapper->Initialize failed

ERR: [TID: 53a4] [2021/02/13 18:04:07] Master thread has stopped

does that point to  ne thing... ? 

[Wayne]

If InDesign Server is failing to launch then it could be a Indesign Licensing issue.

Check if any IndesignServer Instances are running.

You can also check this by running 

<path of IndesignServer>\IndesignServer.com from the command line which will tell you if there is a licensing issue. 

You can reach out to XMPie Support to help you relicense Indesign Server.

Regards,

Wayne

[Didgigo Dev]

thanks Wayne - I will run that .. .

[Didgigo Dev]

And that it was  ..