Product files

[Mohammed]

Hello 

I am just wondering, Where can I locate the product files for a specific store on the server, and which server is it stored on?

Thank you,

[couch]

Assuming that you mean the files for a dynamic product, you would edit the product in uStore admin, and find the account, campaign and doucument name listed in the document template section. You can then use that information to go to your uProduce dashboard, and locate the document in the account/campaign specified. Or, use uCreate Print connectivity in InDesign to open the relevant document.

If you mean some other product type (static, upload, composite, etc) then it is best to access the files via the orders section of the back office. Depending on which queue the order is in, you have a download link there in the back office.

You should not go changing files in the file system of the server.

[Mohammed]

Thank you for your help.

[KA]

Regarding composite products, is the output file the actual file a person uploaded, just passed through? If not, where/how is it processed into the "output.pdf" file (and why are they all the same name when they are downloaded - can that be customized to a more dynamic name per order?). Related question: if a person uploads a legal size document into a letter sized composite product, will it pass through as legal size or reduce it to letter size for the output.pdf? While I understand uProduce quite well, the upload/composite arena downstream of setting up the product and XLIM preview in the store has always been a bit of a mystery to me. I looked in the documentation but couldn't find this information. Thanks.

On Wednesday, April 9, 2025 at 9:25:45 PM UTC-4 couch wrote:

[couch]

The composite product passes through the file uploaded by the customer. uStore does not make any changes to the uploaded file. 

Any selection by the customer (to change the printed document size or color/B&W page printing) needs to be read from the job ticket and applied to the print file by the operator.

The only change that the composite product will make is to join multiple uploaded files together into one output file - an i think that onlyhappens if you check the box to "Merge all components and use the Composite Prepress Setup" on the Composite Components Setup page.

[KA]

That's the insight I was looking for, thank you.

Why is it renamed "output.pdf" instead of the original file name, or is that name only for combined files?

[couch]

Composite product alway changes the file name AFAIK.

Why is it renamed? You would need to ask the uStore product manager.
If you host the store on your own servers, I can point you to this folder: X:\XMPie\uStore\App\uStoreShared\FileSubmission\OrderProduct_0000

Where X = your installation drive 

And 0000 = the order item id

In that folder, you will find the output.pdf file and a subfolder which contains the original uploaded file and a folder of thumbnails created to show the pages in the document builder.