*** Poll: FEDEX: who experienced "Error in address xxx:Failed getting shipping prices from FedEx. Please check your shipping address" + "Rating is temporarily unavailable, please try again later"

Bill

unread,

Apr 27, 2017, 9:06:36 AM4/27/17

to XMPie Interest Group

Hello,

Who, today April 27 2017 from 11:30am CET (I suppose it was 5:30am EST) did experience this message in the uStore CheckoutFinal.aspx stage:

Error in address xxx:Failed getting shipping prices from FedEx. Please check your shipping address

accompanied by this kind of message in the C:\XMPLog\uStore\CustomerApp\uStore.log file:

2017/04/27 14:54:42 [1412]: Info
Got RateReply from Fedex:
<?xml version="1.0" encoding="utf-8"?><RateReply xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" AssemblyName="uStore.Common.BLL, Version=8.6.3876.0, Culture=neutral, PublicKeyToken=null" ClassName="FedexWebServices.RateServices.RateReply"><HighestSeverity xmlns="http://fedex.com/ws/rate/v14">FAILURE</HighestSeverity><Notifications xmlns="http://fedex.com/ws/rate/v14"><Severity>FAILURE</Severity><Source>crs</Source><Code>7</Code><Message>Rating is temporarily unavailable, please try again later. </Message><LocalizedMessage>Rating is temporarily unavailable, please try again later. </LocalizedMessage></Notifications><Version xmlns="http://fedex.com/ws/rate/v14"><ServiceId>crs</ServiceId><Major>14</Major><Intermediate>0</Intermediate><Minor>0</Minor></Version></RateReply>

I am still experiencing this now, 3:04pm CET (9:04am EST).

Thanks!

BrianS

unread,

Apr 27, 2017, 10:38:42 AM4/27/17

to XMPie Interest Group

Does it fail everytime, or is it intermittant?

You've probabally already double checked that your delivery method on uStore production is Set to "Live" and you're using the Production WebServices Key and Password from FedEx...

Check with Accounting that your company is not Past Due with FedEx for the Account that is setup - Got burned by that once...

What happens when you use the "Test Connection" link on the Delivery Account Setup page for FedEx?

Bill

unread,

Apr 27, 2017, 2:22:59 PM4/27/17

to XMPie Interest Group

It is persistent (from 11:30am CET this morning, up to now, "still counting...")
The Fedex Delivery Provider is indeed set as "User Server: Live". The "Test Connection" link replies "OK".
Using the same credentials on the Fedex Web Site is said to properly calculate pricing, so I assume the account is valid.
I could not immediately make a test in "Test" mode (the credentials for the "Live" mode are said to be the wrong ones, as soon as you switch in "Test" mode; I'll ask the customer tomorrow morning).

Thanks for helping! Anyway, my post was more a Poll; as nobody else seems to experience the same problem for more than 9 hours now, I assume it may be a local issue.

Liz Synadinos

unread,

Jun 3, 2019, 1:30:03 PM6/3/19

to XMPie Interest Group

I know this post is old, but I am having this issue now. I'm going to see if there is a particular time of day it occurs. Doubtful it has anything to do with billing as we have another ecommerce on a different platform that does not experience this problem. Did anyone ever figure it out?

Liz

Reply all

Reply to author

Forward